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    Rapid Finance

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Rapid Finance

    Business loan

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    5 years ago

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    Caliber Home Loans

    Caliber Home Loans

    (3 reviews)

    Caliber Home Loans has been my mortgage company for several years. Over the past week I've tried to…read moreget in touch with their staff to refinance my home . I've called three times and asked for supervisor and have not gotten a call returned. Their refinancing staff Who wouldn't even answer basic questions said that someone will contact me within 48 hours which never happened. Unfortunately with Caliber Home Loans you are forced to use only one loan officer that is Assigned to your account. I talked with people on the refinance team and all of them told me that they could not help me because I had to go through the one loan officer who was not returning my calls. Unfortunately they seem to have lost their way with customer satisfaction. . I would not recommend going with Caliber Home Loans for any mortgages in the future if you want to be able to talk to someone in a responsible amount of time.

    A totaling disappointing experience. We were given the bait and switch. We were told that they…read morewould match the competition. We locked rates and then rates dropped. They never came anywhere close to matching rates. I even got written offers from their competition that they would not match. They delayed any communication with us so we did not have the time to switch to the competition. We found the office rude and lacking in detailed follow-up. Numerous times they called or emailed us and said that we urgently need to get them information. When we reminded them that the information had already been emailed...the only response was "Oh, I see that email now". I can not recommend this business after the service we received.

    Rapid Finance - businessfinancing - Updated May 2026

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