I have previously done business with Superior and was satisfied with their work so I signed up for…read moretheir gutter cleaning service. Unfortunately this was not a positive experience and ended with a somewhat threatening call from the owner. Two guys showed up to clean the gutters and were here for less than 15 minutes. After they left I quickly inspected a section of the gutters and found that the downspouts were not cleaned at all and there was still dirt and leaves in the gutter. I took some photos and contacted Superior to dispute the invoice as the work was not completed correctly. The person I spoke with saw my pictures, agreed the work was substandard and offered to send their employees back out. I didn't want them back on my roof, potentially upset about being called out for sub par work so I refused and said I didn't want to pay the invoice. The office employee said they would have someone call me to discuss further. After three weeks with no response I called again and was told I would receive a call. Two weeks later the owner called me saying he has pictures showing the work was completed correctly and that they do not clean downspouts. He said he wasn't going to discuss the issue any further and if I refused to pay the invoice he would send it to collections. With no recourse outside of litigation, which would be costly and unjustified over a $100 invoice, I reluctantly paid it. I have video footage from my security cameras to prove my claims as well as a couple of pictures following the job. I want others to be aware of my terrible experience and to be careful if you choose to do business with this company. After speaking with others who have done business with this company and reading other's reviews, intimidation seems to be a common tactic along with substandard work. I will no longer be doing business with Superior and caution others to do so at your own risk.

Great work on our home today. I especially appreciated the ways that team leader Kelon kept me…read moreinformed prior to Superior's arrival at our home and then as they were proceeding with the work. Top marks for customer service while on the job. Were's prepared for the next rain!

Really horrible experience with this sub-contractor. I would call them a construction company, but…read morethey are not. They sub-contract only. 1.) They fraudulently give you a piece of paper and say, "here, sign this, it will let us talk to your insurer". If you don't read the contingent contract, that's what you're siging. It's solid. You use their sub-contracted services, or you pay 10%. 2.) They promise every 2 weeks to have someone there and to contact you. I had crap sitting in my driveway for 6 months before the sub-contracted crew showed up to do my house. Without notifying me first... they just showed up. No one called. No one said they will be at your house at X date and time". 3.) If you were stupid enough to show them your adjustor's report, they will bill you the full amount, PLUS your deductible. This clearly shows they have little regard for YOU, only YOUR MONEY. The deductible that COULD HAVE been used to fix your house, goes into their pockets as profit. 4.) Shoddy work, poor materials. While they're quick to attempt to repair the shoddy work, the work was shoddy to begin with. You're paying top dollar for bottom work. It's like spending the money on a Mercedes, and only getting a Pinto. 5.) Once they get your money, you'll never hear from them again. Do yourself a favor and call any actual construction company in Spearfish to get their opinion. Just horrible. A true construction company would have a dedicated and well-trained crew to provide the best labor and best products. Allied sub-contracts everything to the lowest bidder to get the most money at the lowest cost. Choose another company. Even a one-man-band will do better.

DO NOT SHOW THEM YOUR ADJUSTORS REPORT…read more DO NOT SIGN ANYTHING UNLESS YOU ARE CERTAIN YOU WANT TO USE THEM (i.e. lose money to them). We made the mistake of showing them our Adjuster's report. They send out inexperienced "appraisers" whose job it is to get to that report. They want to know how much they can bill you and how little they can pay their sub-contracted (i.e. hired at Home Depot parking lot) workers. Suckered us into the contingent contract. Didn't clean up. Nails everywhere in my driveway. Didn't complete about $5,000 worth of work,got paid anyway. Lawyer said it wasn't worth court as the fees would exceed this. Not recommended.