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    Rapid Dry

    2.6 (5 reviews)
    Closed 8:00 am - 7:30 pm

    Services - Rapid Dry

    Floor refinishing

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    3 months ago

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    12 years ago

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    Diamond Coat 716

    Diamond Coat 716

    (2 reviews)

    This has been a terrible experience. We were very specific that we wanted a granite/quartz look…read more The veins of color Craig poured did not stretch all the way to the edges, making it look very unnatural and like someone just painted the countertops and stopped before the edges. There were also some divots, rough areas and fuzz stuck in the epoxy that needed addressing. Eventually Craig did return to address our concerns. On his second visit, unbeknownst to me, Craig did absolutely zero preparation, did not move or cover any of my brand new appliances, cabinets, etc. He was obviously inconvenienced about having to return, made a comment about having to "rob" another customers product in order to fix our concerns, and this clearly showed in his carelessness with our property as well as the haphazard work done that day. There were several divots in this pour, he did not remove my kitchen faucet, so epoxy pooled in mounds on either side, there was cat hair stuck in the epoxy, as well as epoxy on my brand new sink, brand new stove, brand new dishwasher, brand new flooring, brand new cabinets, and hardwood flooring. To be fair, later that evening there was some damage done to the not quite dry epoxy by one of our children and a pet. We were happy to pay for the repairs to fix those specific areas, but nearly every single area of every countertop had major issues, not to mention all the damage to our brand new appliances, floors and cabinets. It has now been weeks of trying to get Craig to remedy this situation. He has had nothing but excuses, from placing the blame on us to saying the countertops were not built of the proper material for epoxy, even though he assured me it was fine and he, as the business owner, ultimately made the decision to pour on it. We eventually had to have another company come in, sand down the countertops and repour. Again. While this other company was finally able to give me great looking countertops, I am still out the money paid to Craig, as well as the money I had to pay the new company, and apparently whatever it will cost to repair/replace my now epoxy coated appliances floors and cabinets, as Craig has been giving the run around about it for weeks. As small business owners ourselves, I would definitely not recommend this company. Not on quality of work or customer service.

    Do not pay for services for this company. First the epoxy that the owner (Craig Donovan) put on…read moreour garage floor looked nothing as the picture he showed us. My wife told him she did not want it to be too dark where it would leave prints all over and the color ended up black. Then he never finished the job! I have a relatively new built home and there was only 1 crack in the concrete that was never filled that was suppose to be done. He then told us he would come back to fix the crack and some spots in which the concrete was still showing through the epoxy and he never did. Just excuse after excuse. i would even give this company 1 star. I highly recommend not using them for any services around your home.

    Interior Maintenance Service - BEFORE

    Interior Maintenance Service

    (4 reviews)

    4.5-stars for quality of work and craftsmanship, 1-star for customer service and communication,…read moreaverages out to 3-star rating. Donald is a passionate man with a lot of years of experience and he is one of the best refinishers in WNY. Unfortunately, I had a bad experience working with him. He refinished my floors and reglazed/cleaned up a really decrepit bathroom, which the previous homeowner left covered in literal crap and feces. He did all this within a day of the time he said he would, so his craftsman and quality of work are a solid 4.5-stars. He can literally transform your old tiles in your bathroom and make them look brand new with a different color saving you money from ripping your tiles out and installing new ones. He can do one of the best floor jobs in the area as far as sanding goes, although not without imperfections (but he would probably be upset at you if you pointed them out). However, our relationship fell apart when at the end of the job he asked for $450 more than what he quoted on paper because of the excellent work he did. He claimed he would be "really disappointed" if he didn't get paid that extra $450 and practically tried to emotionally bully me into doing so, going as far as threatening not to work on another project for my wife that he already previously discussed with her. I ended up paying him $300 over the quote and I don't even think he was happy about that. Not once throughout the job did he call and say it would be more. We did talk about some extras like some simple shoe molding, but he said it wouldn't be more than "300 max" and then asked for 450 more without putting the shoe molding on (because I told him not to at the beginning of the job). I think we had a misunderstanding and miscommunication, because when I told him not to put the shoe molding in--I assumed that the job would cost the amount he quoted on paper. I wouldn't have minded paying him if he communicated throughout the job that it would be extra to put some transitional pieces of wood in. To his credit, he did put a super nice transitional piece of beautiful wood to cover the transition from tile to staircase and did an incredible job with it and the pieces from staircase to living room. Those were honestly worth the extra $$$, but it's just the lack of communication that had me upset and then the unwillingness to listen to the customer. He went as far as hanging up on me when I tried to discuss it with him. So overall, if you can put up with a temperamental artist - Donald is your man because he does beautiful work, but he's not that great at the customer-facing side of the business.

    I am very, very, very pleased by the work Don and his brother did this past summer refinishing my…read moreclawfoot and built-in bathtubs! (I would have written my review sooner but we only recently moved in.) The price was very fair and their work was meticulous. The way they masked off everything surrounding the tubs was most impressive. Don promised that the non-slip bottom surfaces of the tubs would not be gritty or scratchy and he was true to his word. Thank you gentlemen for your dedication to detail!

    Rapid Dry - refinishing - Updated May 2026

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