This morning was my first visit in about 2 years maybe, and it started off good enough. BIBA…read more(brought in by ambulance) where I was immediately given a hospital bracelet, EKG, blood works, and fluids. That was when it ended, I was shooed off to the waiting room around 2:30 AM, and as of 5:00 AM I am STILL sitting here with a mini fluid vial in my arm with no sign of a doctor or nurse to see me. I'm angry, exhausted, hungry, and just want to go home. This place is awful and possibly the worst hospital in the world, they don't care about you, just want to get your money and leave you to rot in the waiting room.

Extremely Disappointing Experience at Salem Hospital Observation Unit…read more I recently spent two days at Salem Hospital after arriving at the Emergency Department with unbearable pain under my left rib and an inability to tolerate food or even water. First, I want to acknowledge the Emergency Department team, who were absolutely amazing. They were professional, compassionate, attentive, and thorough. They performed multiple tests, identified some inflammation on my right side, and recommended that I remain in the observation unit due to my ongoing symptoms. Unfortunately, my experience changed dramatically once I was transferred to observation. During my first day in the observation unit, no additional diagnostic tests were performed. A gastroenterologist evaluated me and explained that if I could not tolerate a meal, he would perform an endoscopy the following morning. I attempted to eat but was unable to tolerate the food. I was then told to prepare for the endoscopy the next morning. By that point, I had gone nearly two days without food or water, relying on IV fluids while continuing to experience significant pain. Bloodwork was finally performed on the morning of my second day. After another painful and sleepless night, a different physician came into my room and informed me that the endoscopy would not be performed after all. Instead, I would need to schedule it as an outpatient procedure. I was extremely disappointed and frustrated by this sudden change in the treatment plan, especially without a satisfactory explanation. What was the purpose of keeping me in the hospital for two days if the diagnostic procedure that had been discussed and planned was not going to happen? Throughout my stay, I received IV fluids, morphine, and medications to reduce stomach acid. While I appreciate the efforts to manage my pain, I came to the hospital because I was suffering and needed answers, not simply temporary pain relief. I understand that medical decisions can change, but there should be clear communication and coordination between physicians. One doctor explained that an endoscopy would be performed if I could not tolerate food, and another doctor canceled that plan the following morning. After two days in observation, I was still experiencing the same pain that brought me to the hospital, without a definitive diagnosis or a clear explanation of why the planned procedure was not performed. I am genuinely grateful to the Emergency Department staff for their excellent care. However, I am deeply disappointed with the lack of communication, consistency, and continuity of care in the observation unit. Patients who are experiencing severe pain and cannot tolerate food or water deserve clear answers, appropriate medical evaluation, and a coordinated treatment plan. I hope Salem Hospital takes this feedback seriously and reviews how patients are managed in its observation unit. I expected much better from a hospital that is part of the Mass General Brigham system.

Alas. I came there to be saved. My body was helped but my soul.... was not. Just when I thought I…read morewas on the brink of getting better I was offered a menu. I chose a sandwhich. Nothing too arduous. I sat up excited to eat this delicacy after laying down pondering my existance and if I would continue on. I nodded gratefully at the nurse and prepared my mouth for a delectable bite that would help lift my spirits. Instead. My tongue recoiled as the sandwhich entered my gullet. My entire body churned and I shuttered. What. Had become of me. Had i angered them? I was gifted with none other than the flavor or... lack there of. Of cat food. The humility. Sitting in a gown, on a bed eatting cat food. My soul sinks.

Speaking to the bedside manner of the female staff at this facility. Abhorrent is too nice of a…read moreword. They do not need retraining, they need a career change. Going through stressful blood panels and testing these people have treated us terribly. Zero compassion, unprofessional and quite frankly DISGUSTING levels of care.

Avoid this place. Their care isn't trustworthy, especially when it comes to billing--expect…read moreexcessive and unjustified medical charges. The facilities are gross, with hair and what looked like blood on the floor. Support staff is not very friendly.

From the owner: Charter Health PC is an internal medicine practice serving several Boston area communities,…read moreincluding Salem (main office), Chelsea, Lynn, Peabody, Danvers, and Beverly.Our nurse practitioners and physicians deliver health care in multiple settings, including primary care, addiction medicine, women's health, hospital medicine, and nursing homes. Our team averages more than 10 years of clinical practice in their areas of specialty. We all share a commitment to patient care and professionalism.

I was able to get a prescription for emergency epipen and rescue inhaler days before leaving for…read moreoverseas travel. Great option instead of trying get appt with primary care. Upon return from travels, was treated for sinus infection and exacerbated asthma. I recommend to pre-register online to confirm best time to come in. Thanks for your excellent care, AFC Swampscott.

I rarely leave reviews, but my recent experience was unacceptable. The front desk staff member I…read moreencountered was shockingly unprofessional. Their appearance alone set the wrong tone--tattoos on full display, scrubs so tight they were inappropriate, and a generally unkempt look. Even more concerning was their attitude: curt, dismissive, and flat-out mean. When you walk into a healthcare setting, you expect professionalism, courtesy, and at the very least, a welcoming demeanor. Instead, I felt judged, rushed, and unwelcome. First impressions matter, and if this is who they have representing the practice at the front desk, it reflects very poorly on the entire operation.

Visited the emergency room and ended up in surgery with Dr Kastrinakis, great doctor, his…read moreexplanations, his great staff on pre-surgery were amazing especially that this was my very first time in surgery. Back in Davenport 720B where the nurses took excellent care of me 24/7. Just wanted to thank all the nurses and aides that assisted me for 3 days the service was excellent it felt like you were taking care of a family member. Thanks again everyone! Salem Hospital is now my hospital.

This is a review for the gynecology office. I was seen in-person at Lahey Peabody by Corinne Prigo,…read moreNP and Dr. Michelle Gruttadauria. Both Dr. Gruttadauria and NP Corinne were extremely kind, empathetic, skilled, informed, and went above and beyond expectations. I would absolutely recommend them to any of my friends for gynecology care. Corinne was also willing to see me same day after my previously scheduled appointment was cancelled by another clinician, which was so amazing.

I trusted Dr. Lobo to repair my broken heel after she assured me I would regain about 90% of my…read morefoot function and return to a normal life. The reality was devastating. After surgery, my foot was left crooked and I developed a large open wound that was never explained to me. She put a cast over it without telling me anything. When I returned to have the cast changed and finally saw the wound, I almost fainted. No one had warned me about it, and at one point it was close to becoming necrotic. I had to stay in bed for two months because of severe swelling and fluid. Instead of receiving support, I was treated as if I was being dramatic while I was clearly in extreme pain and dealing with serious complications. I later learned that a screw had been placed directly through the middle of my joint, and I ultimately needed another surgery to try to correct the damage. To this day I am still suffering the consequences. I have difficulty walking and constant pain that now affects my legs and back. This surgery took away the active life I once had. Based on my experience, I do not recommend Dr. Lobo at all.

Clean and efficient service, beautiful building, great patient service. I wrnt in for an xray and…read moregot it done quick and easy. Great quality care.

My Doctor made an appointment in June for an MRI in September. i was called a week out to go over…read moreany medical issues and to reconfirm the appt. tow days before they called me again to go over covid protocol. When i arrived, i was told to wait in the lobby. then the receptionist came out and told me my insurance company will not take care of the procedure. hard to believe someone could not have let me know prior to driving 30 minute for the appt. Then i asked her if I pay out of pocket how much would it cost. She said she had no idea. i just had to leave in disgust.

Always been great place for me. My family members have been treated well. Doctor diagnosed…read morepneumonia, and treated my fiancée with two antibiotics. Finally he got better. Primary Care said he was fine. After 6 weeks of suffering, he got better from antibiotics.

I was told to sign off on a blank electronic pad for an "annual patient update" so I could get a…read morecancer test - w/o being told what was in a form that turned out to be 5 pages long (in Sept. 2025) and that stated the patient would "agree to all tests and all treatments for myself and all my dependents" into perpetuity. When asked if I could please just sign off on the cancer test, they said no -- I had to sign off on everything in the (initially undisclosed) document. So I was refused the cancer test. When I asked why I couldn't just sign off on my doctor-ordered test w/o agreeing to all of the above, I was told, "Because that's what the Legal Dept. wants now." So no more "patient-centered" care - but rather "profit-centered" care. Hence - beware. Don't sign blank electronic pads - get the hard copy and read every single line.