This morning was my first visit in about 2 years maybe, and it started off good enough. BIBA…read more(brought in by ambulance) where I was immediately given a hospital bracelet, EKG, blood works, and fluids. That was when it ended, I was shooed off to the waiting room around 2:30 AM, and as of 5:00 AM I am STILL sitting here with a mini fluid vial in my arm with no sign of a doctor or nurse to see me. I'm angry, exhausted, hungry, and just want to go home. This place is awful and possibly the worst hospital in the world, they don't care about you, just want to get your money and leave you to rot in the waiting room.

The quality of the medical care was excellent. If you need to interact with Case Management…read morebeware. Their communication is POOR. They are focused on the bottom line but not the patient's wellbeing. It is certainly not a patient + case management effort.

went into Emergency room at 4am. Was seen right away. The nurses are all very kind and thorough…read more Josh was GREAT!!! I was put in a room and immediately given IV and other meds. Insurance process was easy as well. Someone came to me instead of me having to go to another desk. I was moved to a quiet single room on 5th floor . My nurse Elyse was AMAZING. very kind and personable. The doctor situation was not as wonderful. I was only seen 1 time in the 32 hours I was there and I had to really push to get the doctor to come to my room. She seemed unfamiliar with my chart/case even though I had been there all that time. Didn't leave me with a good feeling.. I'm giving 4 stars because the nurses are the stars!!!!!! wish I could give 5 but not one for the doctor. Sorry.

Communication is terrible. Wait is ridiculous. Waiting room is 1/4 full, been here for four hours,…read moreand still waiting.

Avoid this place. Their care isn't trustworthy, especially when it comes to billing--expect…read moreexcessive and unjustified medical charges. The facilities are gross, with hair and what looked like blood on the floor. Support staff is not very friendly.

From the owner: Charter Health PC is an internal medicine practice serving several Boston area communities,…read moreincluding Salem (main office), Chelsea, Lynn, Peabody, Danvers, and Beverly.Our nurse practitioners and physicians deliver health care in multiple settings, including primary care, addiction medicine, women's health, hospital medicine, and nursing homes. Our team averages more than 10 years of clinical practice in their areas of specialty. We all share a commitment to patient care and professionalism.

I rarely leave reviews, but my recent experience was unacceptable. The front desk staff member I…read moreencountered was shockingly unprofessional. Their appearance alone set the wrong tone--tattoos on full display, scrubs so tight they were inappropriate, and a generally unkempt look. Even more concerning was their attitude: curt, dismissive, and flat-out mean. When you walk into a healthcare setting, you expect professionalism, courtesy, and at the very least, a welcoming demeanor. Instead, I felt judged, rushed, and unwelcome. First impressions matter, and if this is who they have representing the practice at the front desk, it reflects very poorly on the entire operation.

Appointment went OK, was told its would be given an inhaler and a steroid to get rid of a cough i…read morehad for 3 weeks..which is still have at 1 month. Got to the pharmacy to pick up my scripts and they only sent the inhaler. On the pallerwork it said mucinex and inhaler. Mucinex is NOT a steroid. I called the office and the PA that seen me,was not there for the day,so I was told to call back the next day. I did call back, gave them my number, and I NEVER heard back from them. Very unprofessional. Very disappointing. Especially since I am still coughing. ​

Visited the emergency room and ended up in surgery with Dr Kastrinakis, great doctor, his…read moreexplanations, his great staff on pre-surgery were amazing especially that this was my very first time in surgery. Back in Davenport 720B where the nurses took excellent care of me 24/7. Just wanted to thank all the nurses and aides that assisted me for 3 days the service was excellent it felt like you were taking care of a family member. Thanks again everyone! Salem Hospital is now my hospital.

I trusted Dr. Lobo to repair my broken heel after she assured me I would regain about 90% of my…read morefoot function and return to a normal life. The reality was devastating. After surgery, my foot was left crooked and I developed a large open wound that was never explained to me. She put a cast over it without telling me anything. When I returned to have the cast changed and finally saw the wound, I almost fainted. No one had warned me about it, and at one point it was close to becoming necrotic. I had to stay in bed for two months because of severe swelling and fluid. Instead of receiving support, I was treated as if I was being dramatic while I was clearly in extreme pain and dealing with serious complications. I later learned that a screw had been placed directly through the middle of my joint, and I ultimately needed another surgery to try to correct the damage. To this day I am still suffering the consequences. I have difficulty walking and constant pain that now affects my legs and back. This surgery took away the active life I once had. Based on my experience, I do not recommend Dr. Lobo at all.

Good if you are in ICU, MICU OR SICU. When you get stepped down the carr is not up to the standard…read moreas it should be.

My Doctor made an appointment in June for an MRI in September. i was called a week out to go over…read moreany medical issues and to reconfirm the appt. tow days before they called me again to go over covid protocol. When i arrived, i was told to wait in the lobby. then the receptionist came out and told me my insurance company will not take care of the procedure. hard to believe someone could not have let me know prior to driving 30 minute for the appt. Then i asked her if I pay out of pocket how much would it cost. She said she had no idea. i just had to leave in disgust.

Ive had nothing but headaches with this hospital...called for an appointment first one checked to…read moresee if my insurance covered it, yes they do she said. call a week later other person doesn't even check to see if they take my insurance and then says no you don't take my insurance....make up your minds lazy people get no where in life but thanks for all your help..NOT!!!!!!!!

Went for shoulder MRI. The door is actually located to the LEFT of the main doors. Doesn't look…read morelike an entrance. A large sign would be nice on the outside. Ann greeted me at front desk of MRI and reviewed my name address DOB address contact person area of body needing MRI and printed out my prescreening which I did the night before. Pam, one of the techs brought me back to a little room with 3 chairs including a wider one to accommodate larger body types to introduce herself and review each screening question. From there I was instructed to change into hospital scrubs leaving only underpants and socks and my shoes (my choice as they don't offered hospital socks. Across from the dressing room are lockers which have hooks and shelves. Two bathrooms are located there as well. From there you are brought into the room with MRI machine where you leave your shoes, eyeglasses and locker key with staff. You get set up on theta le with warm blanket, bolster pillow under your knees for comfort and offered an eye mask and headphones with background music. Pam and Jennifer talked me through everything going on and it was a pleasant experience. For me I just can't open my eyes so the mask and headphones and a little Ativan 0.5 mg taken about 45 prior to (had my wife drive me and stay in waiting room where Ann offered everyone a bottle of water which was a nice touch). Test was over after about 45 minutes. Highly recommend. Awesome staff.

Great place, easy access. My only complaint is it is a very noisy environment for Hearing impaired…read more Oa couple of occasions now , I stated in advance that I'm extremely deaf . The check in said they would send a note to the lab staff of what I was wearing and my level of deafness. They come out quickly wearing masks, call names which I can't tell the names called. As I try to get their attention, they quicky turn , walk away. I do everything to help myself, I sit near the door facing them, I read lips( impossible with masks). After long wait time seeing others that came after me go in, I twice was able to finally get one's attention, and find that yes my name had been called earlier. I go again today for tests, just don't know what to do.