I love my primary care physician but the staff I'm dealing with right now is absolutely…read moreincompetent. Nearly 2 weeks of trying to get them to correct their error of calling in the wrong medication for approval through my insurance company. It's not that hard!

This office is routinely unorganized, and unreliable. When I moved to the area I found them because…read morethey had doctors taking new patients. After a month with my new doctor, I get a letter saying she left the practice and had to select another physician again. When I decided to go to a new office, it took over 3 weeks to transfer my medical records and even then they still forgot to send all of them. I had to go to the office to pick them up and even though I had just talked with someone on the phone, when I got there no one knew who I talked to or where the rest of my documents were. Really poor experience

Wow! I am an oncology patient and have been seeing Dr. Z and Megan for over a year now. The Dana…read moreFarber Palliative Care team highly recommended Dr. Z and referred me to him. I was a person that grew up with fear of drugs (blame Nancy Reagan & Tipper Gore LOL), especially cannabis. Dr. Z and the NP Megan have explained the use of various cannabinoids and specific terpine profiles that I am FINALLY able to have some relief! I have been able to get some sleep at night, which is AMAZING after years of insomnia. I have learned about how to use the least amounts of THC and be able to function with less pain during the day-- This is what we are currently working on, and it's been eye opening. It's an incredible balance of science and art. I feel like they have taken the time to understand my specific situation, developed a plan, and based on our zoom conversations/appointments we have been able to figure out which strains/profiles have the best outcomes for specific situations/times. I don't want to feel HIGH, I want pain relief and to be able to eat properly. ECS Wellness -- Dr Z and Megan have made my life a much happier one. Trust the process, follow the plans, AND keep asking questions. They will get you the relief you need!!

I have been seeing Dr. Zaklin for a few years to get a medical marijuana card. I was in a serious…read morecar accident many years ago, and have had issues since then. He will take the time with you and he's very knowledgeable about cannabis, and other holistic approaches to healing.

I used their services for almost a year (I am moving to the South so I had to discontinue my…read morecontract). It was worth each single penny. Doctor Carmela Mancini is not only a highly professional individual, but she is kind and very nice. Makes you feel comfortable from the very first meeting. She was able to book for me the best labs where I had my exams done and was always ready to answer my questions whenever I needed. Like I said, I am moving, but I recommended this places to plenty of friends and colleagues who will be starting this coming Fall.

As I started moving into my 40's I realized I needed to take my health a lot more seriously than I…read morehave been when I was younger. I signed up with Gold Direct Care after I heard about what Dr Gold was doing. I was drawn towards the idea of having a doctor who will spend as much time addressing my concerns as necessary. I have been pretty disappointed with 10 minute consultations with previous doctors who don't have time to listen and never really get down to the root of the problem. I got the feeling that they have to make a very quick decision and hope for the best. Try this, take that, come see me again in 6 months. I realized that I have to take my health seriously. Good health is one of the most precious things we have. I made a clear and conscious decision that I do not want to be part of the herd anymore. I wanted a doctor who I have access to. I wanted a doctor who truly cares and who knows me, and I wanted a doctor who had the time to do his job properly with my best interests at heart. I have been with Dr Gold since he started his Direct Primary Care practice, and I am completely satisfied. My first consultation was over an hour. I send him emails which he responds to right away. I have his cell number and I have 24 hour access if I should need it. (Not that I think I will, but it is a comforting thought.) I had a chronic health issue for quite some time, and nobody has been able to get it under control. With Dr Gold's care he had it taken care of within the first month. We spoke often and tried different prescriptions. He consulted with other specialists and before long had the whole situation under control and everything back to normal. I did not get kicked around from one specialist to another, from one test to the next. In the end it was his direct pragmatic approach that solved a complicated situation without having to send me in for a complete "refit". It is also a pleasure to work with him. He has a great sense of humor and a nice personality. It feels like you are talking to an old friend, which takes the anxiety out of visiting the doctor. If anyone is on the fence on whether this is a good fit for them, take it from me, you will definitely not be disappointed. If you take your health seriously, this is a smart investment. Investing in your health is investing in yourself and your future. Dr Gold practices modern medicine with a traditional approach. Everybody wins! I can't recommend it highly enough.

We found ourselves in Salem for a family wedding, when my two year old got very sick. Fever, sores…read morein her mouth, drooly and general misery (hand foot and mouth, we learned). We needed to see a pediatrician. After calling another office that cooly brushed us off, stating they had no openings for non-patients for emergencies or otherwise, we were refreshed to speak with the kind office staff at Pediatric Associates. After verifying our insurance info, they were able to get us in that morning. Dr. Higgins was the kind of pediatrician you envision for your child. Warm, thorough and friendly. My daughter felt at ease in his care. We're very thankful they were able to see us.

PAGS has been wonderful since day 1. I've been taking my children there for over 20 years now and…read morewas a patient there myself as a child. The care is always top notch and they work to get you in as quickly as possible. All of the doctors and nurses are wonderful - as well as the support staff including the folks in accounting and records. I can't recommend PAGs enough.

I would just like to sing praises to Beverly who is a skilled phlebotomist in the lab . Her…read morevenipuncture skills are amazing. She delivers a painless needle. She explained what she was doing and made every attempt to put me at ease. She comes highly recommended.

This is an incredibly busy office. I have no specific complaints about my doctor, Dr. Gemme. She is…read morea competent and kind physician. Their nurse practitioner is also great. Although it does seem like lately their doctors are being asked to limit time with patients. This being said, I do feel that perhaps they have too many patients, and if you are looking for a calm, organized front office - this is not it. Every time I go in, there are new employees at the front desk, and sometimes it reminds me of a busy investment firm - rather than a doctor's office. The woman who greets is lovely however, and she tries her best. I was late several times (10 mins & 15 mins) due to traffic around my school on one occasion and problems finding parking out front, and then due to an unanticipated phone call from a parent - I am a teacher. When I gave them my reasons, I was made to feel like I had broken a cardinal rule, my physician would have to cancel. Given I have waited in their waiting room on many occasions, upwards to 30 mins with no complaint, this seemed strange to me. Patients are not only looking for good care, they are also looking for kindness and respect.

My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.

I'm 77 years old and I had a urination problem like every other man my age and I got to go here and…read morethe pills weren't working show I was sent to the hospital. They did a procedure called Botox and let me tell you what a big difference I have to say it works great if you have any problems or you think that you might need some kind of counseling, this is the place for you.

I was there for an appointment at815am 9 comes around and I'm told there running late I asked how…read morelate cause I had other appointments that day. And the receptionist got very rude and had a awfull attitude told me she didn't know what to tell me about how long I would be waiting so I left. Most unprofessional and disrespectful doctors office I have ever been in.

Not sure why the negative reviews. These people are the bomb! Smart, dedicated, friendly, caring…read more.. the whole package. I've seen Dr. Kims and Dr. Klavdia and they are wonderful! Great nurses, too! And what a great service they do for the community!!! Anyone is welcome to be a patient, regardless of insurance or no insurance, ability to pay, etc. Same quality of care as the big name places, but more cozy feeling.

This place is a joke. I like my physician Dr Jaworski but I will be looking for another provider…read morebecause you will have to make 30+ phone calls to the office just to get a referral for anything. And even then in may not happen. I have great insurance so that is not the issue. Luckily this isn't for anything emergent or else I would be really in trouble. I don't understand why it is so difficult for people to do their job. Do not waste your time like I did, go somewhere else where people actually know what the hell they are doing.

Closed his office with no warning to his patients. Unable to retrieve my husbands records to go…read moresomewhere else. Very,Very unprofessionAl. Closed his practice in December of 2025 my husband had an appt on January 2026 months phone call nothing

best doctor ever!!! so very kind, gentle, pleasant and caring...wish all all doctors would follow…read morehis lead,