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    Rapha Medical Care

    5.0 (1 review)

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    2 months ago

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    De Marco & Balacco Family Practice

    De Marco & Balacco Family Practice

    3.0(32 reviews)
    0.2 mi

    TLDR: great care by Dr.Karnik Patel but terrible billing office that is still billing me…read moreincorrectly after 4 months of service after confirming the practice was in network and covered by insurance. The two stars is for the truly amazing care that Dr.Patel offers at this practice. After being highly recommended I scheduled an apt 4 months in advance to switch my PCP. The appointment was efficient and covered all of my many needs. I also got blood work in-house and then was sent on my way. Shortly after I was billed over $400 for my visit as the service was considered not covered by my insurance. Note: I had called and cleared the dr by insurance prior to my visit. After calling my insurance they said they would work with the Hackensack to adjust, after a few months it was adjusted again but still over $200. I repeated the process again it was $152. My insurance is still confirming that this should be covered as it is my annual well visit by a PCP. I am still receiving bills however when I sign into mychart there is zero balance, yet on Hackensack billing portal there is the $152 balance. When I call Hackensack billing they also say I have no balance, yet they are still mailing me bills for all difference amounts ($15.45, and $152). It has now been over 4 months and I still cannot get the insurance and Hackensack group to align and am unfortunately never going to be able to see Dr.Patel again due to these struggles.

    I have been going to this practice for 20 years and since they've sold it, it has been the worst…read moreexperience of my life. Today I called to see if I can get a virtual appointment and the woman I believe her name was Nancy?, was absolutely ridiculous. I explained how I didn't have health insurance, but would bite the bullet for the appt bc I needed a script so I can fly without issue. She said that bc they haven't seen me in a year I need to come in person and that I should care more about my health and be there every 6 months instead of worrying about traveling. Well, I just had to let her ass know that I lost my job to Covid and didn't have health insurance anymore and that I was traveling for a funeral. I then told her she was rude and disrespectful. This my friends is how people get themselves into violent situations. I am so disgusted by how far in the shitter this practice has gone that I'm surprised they have patients left. Go somewhere else, preferably to a place where doctors and staff care about you.

    West River Medical Associates

    West River Medical Associates

    1.0(2 reviews)
    0.3 mi

    DO NOT GO HERE Went…read morehere for a few months. After more than 6 appointments, these guys are always AT LEAST 30 minutes late for EVERY appointment. Twice I had to wait well over an hour. Doesn't mater day or time. Never once even CLOSE to on-time. - They say they're behind because they take walk-in urgent patients and that gets them behind. I call BS. After being in the waiting-room for many hours waiting for appointments I never once saw somebody 'urgent' come in and take precedence. - They say they're so behind because it's only 2 doctors. I call BS. Doesn't matter how many doctors there are if you schedule your patients professionally. - They say they can't be bothered to let patients know that they're running behind? I call BS. They have two people behind the desk. Here's a basic courtesy tip: if you're going to be more than 15 minutes late to an appointment, let that person know! They also charged my insurance like $300 for a 15 minute consult to get a prescription renewed. Billed as a full visit. My first he insisted on tests that were irrelevant and he got super rude when I questioned whether they were necessary. Should have left right there are filed a complaint. Doctor was rude and dismissive. Clearly only cared about the billed visit. Staff seemed fine. Good thing there's competition in the area.

    Please, do yourself a favor and find a better doctor. Disclaimer, I am a physician myself. I went…read moreto see Dr. Pollak and was surprised at his lack of attention to detail and poor medical knowledge. I complained of shoulder pain, and he told me he can't do anything about it without even looking at me or doing a physical exam. He rushed through the appointment, did not ask any of the questions he was supposed to (for instance, he didn't even bother getting a full medical history from me) and was entirely unhelpful. I left the appointment without any answers and had to immediately go back and search for a new doctor. If I learned anything in medical school, it's that this is not the care you deserve from your doctor. I recommend you try another doctor.

    Allison Fox, MD

    Allison Fox, MD

    5.0(6 reviews)
    1.5 miWest Village

    Dr. Fox is the BEST! Seriously, I don't even go to her anymore (seriously reconsidering paying the…read moreOne Medical yearly fee just to see her though) but she is just the bees knees. The cool thing about her, besides her awesome bedside manner is that she knows her stuff and she's not afraid to give you holistic alternatives in place of popping a pill. In my eyes looking at medicine from all angels and giving people individual care makes a great doc and she is one! Wait did I mention that she is super dope?

    I had been with One Medical for almost two years at their Midtown location (and had absolutely no…read moredesire to renew my membership for the third year) before meeting Allison Fox, MD by accident. Well, we all know there are no accidents, right? While the other physicians I came across with at various One Medical locations didn't do much for me, Dr Fox turned out to be the most caring and compassionate physician I have ever met. Not only does she seem to genuinely care and listen (those qualities are so rare today!), but also follows through every issue I might have. Also, she's never hesitant to discuss more than one issue during a visit if time allows and seems to follow a holistic approach. (Again, this is such a rarity today!) She's always within reach and answers to her emails in a timely maner. If she's away from the office, she's sure to refer me to one of the other physicians at the 14th Street location who also have been wonderful. I am so glad I found her and yes, I renewed my membership for the third year. (As for the office: it's convenient, modern and aesthetically pleasing, but most importantly the appointments ALWAYS start on time. The staff are courteous and very helpful.) Definitely recommend.

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    Allison Fox, MD
    Allison Fox, MD
    Allison Fox, MD

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    Rapha Medical Care - familydr - Updated May 2026

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