This is a great clinic. The doctor actually sees you at your appointment time. That's just not…read moresomething I'm used to. I showed up, gave my insurance to the front desk, sat down, and was called at almost the exact minute of my scheduled appointment! The doctor was very attentive and friendly though I believe she's no longer with the clinic. This will be the family practice that my family and I will be using while we live here!

A total waste of my time. Before my ass even hit the seat in the room, he was talking about how he…read morewasn't going to be treating me until I got X-rays, my shoulders are sloped, etc. I explained that I was simply here for the occasional adjustment, as sometimes my back got tense from working at a desk all day long, but he had other plans. I've gone to a chiropractor approximately once a month for the better part of a decade and not once has anyone ever suggested me getting X-rays or that there might be something wrong with my neck/spine. This guy is clearly looking to squeeze as much out of your insurance as possible.

Riverside was bought up by the Optum group, and centralized the call center for reservations made…read moreit tough to get through and schedule, like Philip said. It's easier to walk in and talk to the staff at the front desk. Dr. Ben still here (and Dr. Parikh, too, I think) and they have a rotating staffer drawing blood either in Clinton St or here depending on the day.

Riverside Medical Group was consumed by this corporation and healthcare is now unavailable. From…read moremaking an appointment to trying to call this place, it's become nigh on impossible. When you are lucky enough to win the lottery of appointments, the follow up care is abysmal. Having to chase the medical teams to provide results of tests over the course of weeks, request prescriptions are sent to the pharmacy you confirmed the address at your appointment (but they somehow manage to send it to the wrong pharmacy. Twice. The incompetence is astounding. P.s. The phone number is unavailable and the number on Google Maps is for a private resident and has been incorrect since 2012. Seek help somewhere else. Avoid Optum.

TLDR: great care by Dr.Karnik Patel but terrible billing office that is still billing me…read moreincorrectly after 4 months of service after confirming the practice was in network and covered by insurance. The two stars is for the truly amazing care that Dr.Patel offers at this practice. After being highly recommended I scheduled an apt 4 months in advance to switch my PCP. The appointment was efficient and covered all of my many needs. I also got blood work in-house and then was sent on my way. Shortly after I was billed over $400 for my visit as the service was considered not covered by my insurance. Note: I had called and cleared the dr by insurance prior to my visit. After calling my insurance they said they would work with the Hackensack to adjust, after a few months it was adjusted again but still over $200. I repeated the process again it was $152. My insurance is still confirming that this should be covered as it is my annual well visit by a PCP. I am still receiving bills however when I sign into mychart there is zero balance, yet on Hackensack billing portal there is the $152 balance. When I call Hackensack billing they also say I have no balance, yet they are still mailing me bills for all difference amounts ($15.45, and $152). It has now been over 4 months and I still cannot get the insurance and Hackensack group to align and am unfortunately never going to be able to see Dr.Patel again due to these struggles.

I have been going to this practice for 20 years and since they've sold it, it has been the worst…read moreexperience of my life. Today I called to see if I can get a virtual appointment and the woman I believe her name was Nancy?, was absolutely ridiculous. I explained how I didn't have health insurance, but would bite the bullet for the appt bc I needed a script so I can fly without issue. She said that bc they haven't seen me in a year I need to come in person and that I should care more about my health and be there every 6 months instead of worrying about traveling. Well, I just had to let her ass know that I lost my job to Covid and didn't have health insurance anymore and that I was traveling for a funeral. I then told her she was rude and disrespectful. This my friends is how people get themselves into violent situations. I am so disgusted by how far in the shitter this practice has gone that I'm surprised they have patients left. Go somewhere else, preferably to a place where doctors and staff care about you.

If you're looking for the worst and most rude staff you'll ever encounter, go to this office. I am…read morein disbelief of the way the staff treated me and refused to help me refill my medicine because I told them to call my pharmacy instead of faxing them as it has been over a week of me calling and trying to get my refill to the pharmacy. Her response to me was "you don't tell me what to do". What?! That's the response I got when I asked they call instead of faxing the pharmacy. They even hung up on me and when my daughter called, they picked up and hung up immediately twice. They must have caller id and saw the same last name because they would not take our calls anymore. I'm now sick with no meds and will have to go to another dr for my refill as it's Not a medicine you just stop taking. RUDE AND UNCARING STAFF!!! Just unbelievable during Christmas week too!!!!

I went to this doctor for an annual check-up and he found a way to prescribe so many lab tests that…read moreare not coded as preventative and I was billed thousands of dollars for a physical! I'm young and healthy by the way. I asked him to provide a letter stating the tests he ordered were preventative so I can appeal my insurance bill but he refused to write this letter, which means the tests were unnecessary. He doesn't care about the patient. I am filing a complaint with the state of NJ against his practice. I won't let this go!!

When searching for a local neurologist, I found this location and attempted to call to make a…read morereservation. In just a few minutes I immediately got a sense of the kind of experience to expect with this office: After waiting on call hold for about 5 minutes, someone picked up the line and immediately hung up! In astonishment, I proceeded to check the online reviews for this office, and low and behold, just about every review was 2 stars or lower with complaints about poor customer service, poor appointment management, and poor experiences with the staff. So, I'm taking this initial experience as a warning and confirmation of these poor reviews and looking for a different provider. Nothing is more precious than your health and your time. Doctors aren't paid pennies. So, if they can't at least get their reception in order to provide patients with good service, then they aren't worth the business!

Be careful With this facility! The billing department is a…read moremess and they will send you to collections.I received a letter from a debt collector of an amount I owe. This was never informed to My end. No email or call or any letters stating overdue. I called my insurance and they provided a breakdown. They failed to contact me. I am now trying to dispute with a debt collector and hope this facility takes responsibility of their incorrect actions.

DO NOT GO HERE Went…read morehere for a few months. After more than 6 appointments, these guys are always AT LEAST 30 minutes late for EVERY appointment. Twice I had to wait well over an hour. Doesn't mater day or time. Never once even CLOSE to on-time. - They say they're behind because they take walk-in urgent patients and that gets them behind. I call BS. After being in the waiting-room for many hours waiting for appointments I never once saw somebody 'urgent' come in and take precedence. - They say they're so behind because it's only 2 doctors. I call BS. Doesn't matter how many doctors there are if you schedule your patients professionally. - They say they can't be bothered to let patients know that they're running behind? I call BS. They have two people behind the desk. Here's a basic courtesy tip: if you're going to be more than 15 minutes late to an appointment, let that person know! They also charged my insurance like $300 for a 15 minute consult to get a prescription renewed. Billed as a full visit. My first he insisted on tests that were irrelevant and he got super rude when I questioned whether they were necessary. Should have left right there are filed a complaint. Doctor was rude and dismissive. Clearly only cared about the billed visit. Staff seemed fine. Good thing there's competition in the area.

Please, do yourself a favor and find a better doctor. Disclaimer, I am a physician myself. I went…read moreto see Dr. Pollak and was surprised at his lack of attention to detail and poor medical knowledge. I complained of shoulder pain, and he told me he can't do anything about it without even looking at me or doing a physical exam. He rushed through the appointment, did not ask any of the questions he was supposed to (for instance, he didn't even bother getting a full medical history from me) and was entirely unhelpful. I left the appointment without any answers and had to immediately go back and search for a new doctor. If I learned anything in medical school, it's that this is not the care you deserve from your doctor. I recommend you try another doctor.

I wouldn't recommend went there for my daughter to take a blood test today and knowing that the…read morephlebotomist was leaving at four I made an appointment for 330 and it was 4:05 .. still waiting in the room now seen by the doctor the phlebotomist left and they wanted me to come the next day.. I even showed up early around 320 and I even I even reminded the assistant at 10 to 4 that I was there for blood test and she assured me that the phlebotomist was gonna wait but didn't happen. So I walked out .. They should've rescheduled it better if they knew the doctor wasn't able to see me before the phlebotomist left

We really love our doctors here, but the location is now not open on Saturdays...meaning we end up…read moreat 1111 Hudson or another location. It's good that they have more locations, but if staffing? or another issue is to blame for not opening on weekends, and you need more of those times, go to a different location.

Dr. Fox is the BEST! Seriously, I don't even go to her anymore (seriously reconsidering paying the…read moreOne Medical yearly fee just to see her though) but she is just the bees knees. The cool thing about her, besides her awesome bedside manner is that she knows her stuff and she's not afraid to give you holistic alternatives in place of popping a pill. In my eyes looking at medicine from all angels and giving people individual care makes a great doc and she is one! Wait did I mention that she is super dope?

I had been with One Medical for almost two years at their Midtown location (and had absolutely no…read moredesire to renew my membership for the third year) before meeting Allison Fox, MD by accident. Well, we all know there are no accidents, right? While the other physicians I came across with at various One Medical locations didn't do much for me, Dr Fox turned out to be the most caring and compassionate physician I have ever met. Not only does she seem to genuinely care and listen (those qualities are so rare today!), but also follows through every issue I might have. Also, she's never hesitant to discuss more than one issue during a visit if time allows and seems to follow a holistic approach. (Again, this is such a rarity today!) She's always within reach and answers to her emails in a timely maner. If she's away from the office, she's sure to refer me to one of the other physicians at the 14th Street location who also have been wonderful. I am so glad I found her and yes, I renewed my membership for the third year. (As for the office: it's convenient, modern and aesthetically pleasing, but most importantly the appointments ALWAYS start on time. The staff are courteous and very helpful.) Definitely recommend.

My husband is a patient of Dr Kozel. He has nothing but good things to say about him. He has seen…read morethe Dr on many occasions in the last two months and each experience has been great. He takes his time and listen to what the issues are. The staff there is excellent also !

Dr. Gilberto Gastell is a great human being, he is our doctor for more than 15 years, I do not mind…read morewaiting for the time that is if in the end I am going to consult with a great professional and above all with a great capacity to understand you as a person. We are happy with him

I heard he's really good to his patients. The thing is, every time I have to call for appointments…read morefor his patient, the phone is either offline or no one is picking up. Some physicians need to get good office help.