After having had a pretty nasty chest cold, and running a fever between 101°-104°, I finally went…read moreto my local urgent care facility. The Nurses were kind, responsive, and showed genuine care and concern. They got me right in for a chest x-ray, which i learned showed nothing of concern. Dr. Joan Venerosa, PA, however, was dismissive, condescending, and glib from the moment she walked in. She was argumentative, dismissing my symptoms as insignificant because she "didnt hear me coughing", and that my ongoing fever was only slightly elevated. (102.6° at the time of my visit). Ok, so you dont think I'm sick. But to treat your patient like they're a bother, or overdramatic ? To make them feel uncomfirtable or like they need to prove themself to you? You chose this profession, Dr. You chose to provide care to those who are seeking it. Where in your handbook does it state that you are to dismiss and shrug off someone who is asking fir your advice and expertise? Is it your goal to have your patient think, "Wow. That was a waste of time"? Do you encourage this dismissiveness? Do you hope that next time, i dont bother to seek medical attention? Customer care and service are the most important part of most any industry - medical included.

My wife went to Urgent Care at Rao Center in February. Medicare and Blue Cross covered facility…read morecharges but St Marys doctor who was supposedly on duty that day (My wife was told by someone there that the doctor on duty had already gone home for the day and never did see that doctor) was not an in network provider with United Health Care even though St Marys facility charges were in network and bill came to us for that doctor on St Mary Letterhead. I talked to United Health Care and was told that if she had gone to Emergency instead that Emergency is required by law to let you know whether or not the provider on duty is in network but that Urgent Care is exempt from this law. I notified my local federal and state legislators of this loophole. Meanwhile I can not recommend St Marys Urgent Care as I felt that even though probably legal the billing practice was unethical.

He's a good man. Took care of my GP needs when I didn't have a specific doctor for that.read more

My first at went pretty good. He really took the time to hear my story and ask me his question…read morealong the way. Did an exam not the full but something since he is not sure he already sent me for some testing. Labs which ones not sure, MRI of the brain, EMG. The only thing maybe he should of MRI my neck and back to. But one thing at a time. Office pretty good. I hope he will not give up on me or make a snap closed minded DX on what is going on with me. He seems like willing to help but we both need to be confident with each other. He needs to trust my symtoms/aliments, and I need to trust what we says and what testing is being done or testing like MRI not being done. Wish me luck Dr and patients need to trust each other.

Medically there was not an issue with my visit. I saw the PA named Josh. He was smart, cocky,…read moresharp and started bad mouthing fellow doctors. Telling me that Chiropractors are useless and not real doctors. I was appalled at his words and will never go back there. Dr. Ortiz is wonderful- but hard to get an appointment with. I would drive to Albany before I would see Josh again. He should not be allowed to see patients.

I once saw Diane Vecchio and she was Absolutely terrible as a nurse practitioner. Argumentative,…read moresnapping at me, then refusing to have a relative come in the exam room when I thought she was getting out of control but she refused and I just yesed her the rest of the appointment to get the hell out of there. All this after I had told her I had Cancer. She's probably gone from the facility I would hope, but nobody else gVe a shit when I brought it to their attention, I wouldn't recommend this place personally to my worst enemy.!