Responsible and honest guy. Works effectively and efficiently. Great work, would definitely…read morerecommend and most likely calling him again soon. Work done: Volvo xc 60 serpentine tensioner and pulley replacement

Bernard is a very kind and humble person, which is very rare when you are calling around to find a…read moretow company because your truck broke down the last thing you need in that moment is for someone one top of all that to be rude and insensitive towards you. But no Bernard he is so nice and talks to you with respect and kindness and is empathetic towards your situation thank you so much for your help Bernard May the Lord Bless you and your works

very rude customer service. hung up phone on me then proceeded to sit and watch tv with feet kicked…read moreup as we walked in and talked to him. threw notepad towards us and asked for name only then after we gave him the notepad with name proceeded to rudely request insurance information and phone number as if he'd asked for it the first time then continued to escalate the situation. do not recommend.

Great Customer Service, I went in this morning after going several places to get a battery…read morereplaced. The battery in my jeep was under the passenger seat, alittle complicated. The lady who helped me was genuine and knowledgeable of exactly what I needed. She gave me a price and told me she would get me taken care of. A few hours later they called and I paid and picked up my jeep. I highly recommend this place. I would definitely recommend this place. A family establishment for sure that shows GOOD people are still out there helping one another. Thank you

Made an appt- they are booked out for several weeks. Check engine light was on-they said it was…read morecatalytic converter that needed cata clean ran through the tank. Nice honest friendly place. $56 - others charge $200. Great service.

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

I was recommended this place and loved that it had so many wonderful reviews!!!! They were so nice…read moreto me and helpful and made sure I got the best bang for my buck! I wanted a good smooth riding tire and they sure set me up! They made me feel like I was a priority even though there was a huge line. They treated each and everyone with a smile. I loved that I never felt like I was just "another customer". The wait was long but after the hurricane, it's to be expected. It was worth the wait, anyways. Thank you to the entire team!

I had a bad experience, but they went above and beyond to fix it, and I just want to say thank u…read morefor that! They really did go out of their way to make it right.

I've dealt with LC Toyota's service department but this week was the first time I had to have a…read moremajor repair on my vehicle. I was totally nervous using a dealership's service department, because Dodge messed me up bad. (I had a dodge years ago, but I have a Toyota now.) Toyota in Lake Charles took my car in quickly the other day and was so kind and courteous. They even charged less than originally quoted. That makes me feel better ...like they won't charge for extra stuff or try to find more wrong just to make more money. My car came back today in great shape and I'm glad. I will continue to use this service department.

I am looking for me a cheap dealership! I am looking for my son a job on his car that he got from…read moremy momma!! Thank you very much!!

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

I needed two tires. They had my size, and the tires looked brand new. Friendly and fast service,…read moreand I was offered a beverage while I waited. A few minutes they were finished and I was ready to roll. Thanks Mr. Guillory. I will be returning for all of my tire and mechanic needs.