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    Randy Poulette Air Conditioning

    4.6 (9 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Randy Poulette Air Conditioning

    Air duct cleaning

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    Lowe's Cleaning - Damaged vent covers

    Lowe's Cleaning

    (5 reviews)

    We contacted the Boca Raton, Florida location of Lowe's Cleaning Services, to have our air ducts…read morecleaned which was done on February 20, 2024. Upon arrival, the tech informed us that he would be joined by a colleague of his, who was "in training" and it was his first day, or thereabouts, on the job. As part of the process, they took off all the air vent covers and washed them outside. After completion of the job we noticed later that one of the vent covers was scuffed up, and upon further inspection, we noticed that all ten of them were scuffed up, and that the finish had come off. We contacted a manager of the company who advised us that there was nothing they could do and that the water must have caused it, "which rarely happens," and that we could paint them. We then told him that in our opinion the "tech in training" used a nozzle that had too much pressure on it and was placed too close to the covers which caused this. Furthermore, we told him that neither tech ever mentioned to us that this happened at all, yet surely the tech washing them must have seen that the finish came off upon washing them, yet instead of stopping after seeing what happened to ask us if they should continue, he continued with the process. According to another company we contacted to see what their opinion was on the finish that came off, we were told it should not have happened. We paid a total of $568.00 and requested a partial refund of $250.00 which would have only covered part of the cost of either painting or replacing the 10 vents. Please note that this company has a 100% customer satisfaction policy on their website, yet they refused to compensate us and/or make any attempt to make things right. They also ignored the complaint we filed with the Better Business Bureau and all communication from them. Also, as a side note, the tech arrived in a white van which had no logo on it, and neither tech was wearing a uniform, contrary to what is shown on their website. In conclusion, this company does not honor their 100% customer satisfaction policy, or try to make things right, which is totally unprofessional; and as such, I do not recommend them.

    Stefan was great. A hard worker and got the job done. you are lucky to have him!…read more Professional and complete.

    A Plus Mold Remediation - Free estimate

    A Plus Mold Remediation

    (2 reviews)

    John Dietz and his team did a great job, at a reasonable price and in a relatively short time…read moreperiod, to set up containment and to remediate mold and water damage in my under-sink kitchen cabinet and the surrounding walls. They used an effective, but minimally invasive strategy that gratefully avoided removing the countertop and the three under-sink cabinets. They carefully disconnected the garbage disposal and water lines and removed only the cabinet walls and drywall necessary to ensure effective remediation. This saved me thousands of dollars I would have had to spend to replace custom-made cabinets and the countertop. I highly recommend A Plus Mold Remediation!

    After I'd agreed to help an absentee condo owner with a serious mold problem, I knew that solving…read morethe problem would involve engaging a licensed, experienced professional with skill, honesty, excellent reviews, who was up to not only dealing with full remediation with all that entails, but also someone who could deal with any needed re-construction afterwards - which is a long list! I also wanted to understand the process before pulling the trigger, to be kept in the loop at all times and all at a reasonable cost. Well, the project wrapped up today and I can't thank John Dietz and the team at A-Plus enough! John knows his business and is also a clear communicator, which is very important to me. He's very, very knowledgeable and generous about sharing his considerable knowledge - I got an education! He efficiently does exactly what he promises, on time and on budget. I can't recommend him highly enough - I'm patting myself on the back for choosing him. Thank you A Plus!!

    Randy Poulette Air Conditioning - hvac - Updated August 2026

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