Please, please, please consider NOT using this optometrist.
As a new patient, I went for an exam on July 9. I received a good eye exam, but noticed the office there in Madison was shabby. The countertop where customers register was rocking back and forth, an obvious lack of maintenance and pride. I order two boxes of contact lenses and a pair of glasses. They hand scribbled a piece of paper and tallied it, no receipt, no details. My total came to $678, and I paid immediately.
The doctor was not busy at all and now I know why.
About three weeks later I checked on the order. My glasses were in but contacts no, but the gave me two free samples to hold me as I was heading on a trip. I've worn these lenses for over a decade. Never had any trouble getting them in a couple of weeks in several other states.
Another couple of weeks pass. I called again. The Athens office answered and said the Madison staff was out the whole week. No offer to help, just wait another week for her to return.
Called the next week, for days. Toward the end of the week, finally get an answer (no voicemail, no rollover to Athens). The assistant made excuses about probably was only one in office and couldn't answer those times I called. Ugh.
Would check on the lenses and call back. Didn't.
I called back the next week. Backordered, but one box would be in soon. Ask how it was backordered. No idea.
Picked up the box when it came in. Asked for a proper receipt when I returned to get the last box.
Called a week later, but no lenses, but would check again. They were finally in August 29. I walked in at 4:05. The lights were out in the office. It looked like visiting some old person who is saving money. The receptionist recognized me and handed me the box after asking my name. I asked for the receipt I had been promised. At that point, she looked in the tray and saw the note to provide the receipt. She said she would have to write one out because her printer was down.
I explained that it was the least professional office I have ever dealt with, and that I wouldn't be returning. She responded that she had tried to be nice but that I was being ugly. I explained that at every turn, their service had been bad and unprofessional. As I waited while she wrote, I looked at the office behind the registration desk. The trim on the doors and baseboards was filthy, where hands had touched white paint and left dirt and grime. The baseboards, doors and trim were all beaten up and years since being cleaned up or painted. It looked like some slum clinic. A drawer in the desk at the counter was broken off the runners and hanging out, unusable.
When she handed me the receipt, she had to tell me that I wouldn't be missed, then that I should not come back and that I had ruined her day. She was making excuses for doing the best she could and I told her she should report to those who are responsible because they had made excuses all along.
She ordered me out and implied that I was refusing to leave when I wasn't doing anything more than explaining why their service was so shoddy. She was furious and "didn't want hear any more." I left.
Got home. Looked up my lenses online. Can order them for $100 for two boxes, not $130, and they could be delivered in 2 weeks.
The truth doesn't hurt unless it ought to. Shame. Shame. read more
