They charged us up front without knowing what the insurance would cover. It was a small charge, around $40. When we got the bill from the insurance it showed we only owed around $30. I called and spoke to the receptionist to understand why they had over-charged us. She started pulling an attitude as soon as I mentioned the up-front charge. When I mentioned the bill she again responded with attitude saying they had not billed us. I responded that I was referring to the insurance claim. She stated they always charge up front. I started telling her how that comes across, and she immediately interrupted, and refused to listen. When I continued to attempt to communicate she hung up. I called back, and she again refused to listen or put anyone else on the phone, then hung up again. I called back and she started hanging up the calls immediately.
We've been to out-of-network providers before, they never charge us up front because they have no idea what the actual charge will be. Schedule at your own risk... read more