I recently found a vehicle at this dealership via CarGurus and reached out to schedule a time to…read morepurchase it. As a full-time student and worker living two hours away, I carefully coordinated with the dealership to set up an appointment. On the day of the scheduled visit, I checked the listing only to find it had disappeared. After calling the dealership, I discovered the car had been sold--no one informed me, and I would have made a two-hour trip for nothing. If you choose to work with this dealership, ensure you double-check everything to avoid wasted time and frustration.

Had a transmission and clutch replaced. Clutch failed within a few months. Was under warranty and…read moreso it was replaced again. Failed again. Took to another garage and fixed it properly. Also changed window regulator which has failed. Poor workmanship clearly. Fortunately I found a garage that does excellent work locally. Unfortunately I'm still paying off the clutch and tranny these guys put in.

Had some bad work done in Maryland right before I moved here. Crankshaft installed incorrectly and…read morethe car was undriveable back to Maryland for original mechanics to fix it. The manager of that store was extremely picky with who he had fix their botched job because the warranty would still be back on his shop. After a lot of asking around, he found Automotive Repairwerks and I'm glad he did. The car was fixed correctly the first time and drives smooth as can be. I've been back to them with every issue my wife or I have with our cars. They always diagnose it right the first time, explain everything thoroughly, have it done when they say they'll have it done and charge a fair price. My wife recently had a situation with Subaru where they "fixed" something that turned out to not be the issue and the guys at Automotive Repairwerks handled it in one day. Be prepared... there's usually a two week wait to get your car services which is evidence that they are in high demand and for good reason.

Had my vehicle for over 3 months called only twice during the time they had it, and barely…read morecompleted any work on it. They said it was ready, I picked it up and it broke down literally at the intersection above the shop. It was doing the EXACT same thing I dropped it off for. Don't waste your time or money with this place!

I have been getting my vehicles serviced and repaired at Jason's for over 30 years. I used to live…read moreright by it and would walk home after dropping my car off, now I live 6 miles away but I still only take my vehicles to Jason's and still walk home. The staff is friendly and knowledgeable and importantly cares about my wallet and always tries to save me money. A special shout out and thanks to Fred who always goes the extra mile for me and my older vehicles. No matter what your vehicle needs, trust your vehicle(s) to Jason's Auto Care. Sean

I took my car to Jason many years ago when he worked at the Amoco on Merrimon Ave. That was more…read morethan a decade ago. I called this his shop this morning to see if they could look under the hood at an issue. I was able to take it by for a quick check today - unheard of at most places. William checked it out, gave me a go for safe driving. I then talked to Fred, the body guy, about some dents and dings on the body of my car. He buffed a few scuffs off and we made a plan for some more detailed work. No charge for either guy!!!! We will take our Passat into them next week for some $$$ work and I know we will be pleased. These guys are the best! They are friendly, thorough and fair. Thanks William and Fred.

I posted previously about damage done to my vehicle while at CarMech. In addition to the rear…read morehatch, the catalytic converter has been removed and parts removed from underneath the hood for the diagnosis were just left in the car. Bolts were left in the driver side floor . At this point, with the hatch damage, catalytic converter removed and engine left in a partially dismantled state - only thing I can do is sell the car for parts or junk the car. After additional inspection of the damage, I will note the catalytic converter was not removed - all other damage is as stated.

My friend and I were visiting Asheville from Chicago and experienced some car trouble (gulp!) the…read moreday before we were set to return home. We quickly pulled up mechanics in the area and came across Logan and his shop. Logan and Joe could not have been nicer or more efficient with getting my car in and out with a new alternator. So fortunate we were able to meet them and get their help with what could have been a nightmare of a situation with being so far from home. Thank you, Logan and Joe! P.S. The little shop pup was the absolute sweetest. :)

I was passing through this small town when my Jeep Wrangler's sway bar link broke after hitting a…read morepothole. Of course, it happened on a Thursday night when everything was closed, and I was seriously worried about getting back on the road in time. First thing Friday, I drove up to Empire Automotive, explained what happened, and they jumped right on it. The mechanic checked it out, explained the issue clearly, got the parts quickly, and had me back on the road in no time. It's rare to find a shop this responsive, especially last-minute, and with such great service. If you need any mechanical work done--whether you're local or just passing through--I couldn't recommend Empire Automotive more.

I contacted John about getting an oil change and doing an inspection since I'd had my Cooper…read moreCountryman a year. Since they are a BMW qualified service center I asked if they could do my Mini. I had the rear break pads replaced and they took care of a bad motor mount. I'm pleased with their work and would recommend Empire Automotive for your late model (2017-on) Mini.

Sitting here in a Mexican restaurant in Pflugerville, Texas and I saw this guy sporting your shirt…read more As an owner of 3 Bimmers, (2024 X5, 2012 328i and 86 E30) and always looking for a good independent garage. I couldn't resist looking you folks up. Your garage look very nice, but the commute to Asheville isn't cost effective. Yet, if I'm ever in town and need service, I will definitely stop by. 4 stars for store presentation. Michael C. - Georgetown, Tx.

Did a delete on my 2011 335D. A couple of "surprises" during the switch that they told me may…read moreoccur. They replaced the amp that had some moisture issues. HIGHLY recommend these folks. I live about an hour away and would use this garage for all my needs if it was a little closer.

Worst service and overpriced. Had a vehicle overheating and they couldn't even diagnose the cause…read more Requested they go ahead and replace the thermostat and water pump anyway. Quoted 4 hours and around $500They replaced the water pump, broke several bolts and charged me for a the replacement timing cover. The repair took all day and they ended up charging me $650. They didn't install a new thermostat (scared of breaking more bolts) and the van still is overheating after 15 minutes of driving. Half assed service

Always grateful for the folks at ELFF. They're willing to nurse our old cars along and keep them…read morerunning great, when I know it would be so much more fun for them if I brought a race car in!

Great folks, prices and location for Swannanoa ! Had several post Hurricane Helene repairs made.read more

Highly recommend Rob and his team for professional and honest auto service!  2nd visit with a late…read moremodel Lexus and was diagnosed and fixed fairly and quickly.  They are expanding soon which is a testament to the quality service they've provided for years.  Give them an opportunity!