I am a regular reviewer on Google and Yelp. The best reviews are always positive. On those occasions when a negative review is warranted, it should be posted only after giving some time to think it over.
This facility is a recovery center for people with alcohol and drug addictions. A friend was accepted, and as her primary caregiver, I took her to the facility. It is located in the rural area surrounding wine country in Temecula, CA. After traveling down some dirt roads you come to a large single-family home with animal pens for various farm animals. All looked good until you walked to the front entrance and were confronted by hundreds of flies living in a small pool of water near the entrance. As my friend and I entered the home were were met by several dogs, one wearing a diaper. These are large dogs and can be threatening to some people. Not good.
I carried my friend's bags back to the room she would be sharing with another patient. While getting my friend's belongings in place an 'unhinged' staff member came yelling for me to leave the room. I understand why outsiders aren't allowed to be with the patients. What I don't understand is the highly unprofessional way the situation was handled. This was just the beginning, more to come.
Using the phone was not allowed for the first week. After that, you could use the house phone while being monitored. This is not the norm at other rehabs. On receiving the first call a staff member took the phone and began treating me as if I was one of the reasons my friend was in rehab. I was treated as a suspect, not a friend, let alone a caregiver. Outrageous!!!
Later, I was called by the the facility owner because my friend was not following the rules and they lost control of the situation. I was asked to talk with her. Of course I did, and was able to get my friend back on track, this inspite of the disrespectful attitude of the staff. In the process I learned that the facility owner ruled with an iron hand and the staff was was causing issues with my friend by challenging an invoice i presented foe 3 months room and board for my friends dog. This was not any of her business.
In closing, the last time I saw my friend is when I brought her dog to the facility and received payment for my invoice. This included an offer to watch her dog while she was getting settled into her new apartment and no additional cost. I wasn't allowed in the facility when I returned my friends dog. While I was giving my friend her dog, supplies, a staff member was on a walkie talkie with the owner, who told me to leave the facility or she would call the police. I was done talking to my friend and was leaving anyway.
I highly recommend that you pass on this very scary environment, despite all the flowery, sound alike, reviews, Ryan R.'s review leaves you with some very good advice. Stay away. read more