I wrote a horrible review last year, and deleted it at their request, giving them a second chance. I'll write another now. Because of their office's nasty mafia culture, I'll expect a finger-pointing response.
I scheduled a consultation with Dr. Kassir's office in spring of 2022. There were multiple mis-handlings and no-shows and nasty comments from the office staff about all of it (I should be prepared to wait 4-5 hours). When Dr. Kassir no-showed a third time I cancelled the consultation and wrote a review about my experience. Their office called me and insisted I give them one more chance. To their credit, Dr Kassir showed up this time, in July of 2023. I like him, so I got a quote for a surgery.
It was my understanding that you needed to pay 1/2 down to schedule a surgery and 1/2 two weeks prior. We were expecting a home to be listed and sold a month later in August, so I waited. But we didn't list the house until April of 2023, a full 9 months after my initial consultation. When it went under contract, I called Dr Kassir's assistant Natasha and said that I was interested in scheduling after closing and could she walk me back through the steps. Now mind you, my surgery was EXTENSIVE, with a $150k price tag. She seemed eager to schedule me. She said that they had a cancellation in 3 weeks and I could take it if I wanted (without putting any money down), and to just transfer the amount at closing. I was not comfortable with that. Anyone who has ever sold a house knows that it's not over until it's over. Also my previous surgeries had always been 6-8 months out. But
I reluctantly agreed. A day or two later it turned out the deal fell through. I called and cancelled the appointment. I felt terribly guilty. But to be 100% clear: I had the slot for a day or two and, more importantly, NOT FOLLOWING PROTOCOL WAS NATASHA'S SUGGESTION NOT MINE.
Fast forward to July of 2023. The house is once again set to close. My husband calls Natasha once it's under contract. She informs him that prices have gone up. It's been a year since our initial consultation so we aren't surprised. She sends a new quote. It's completely fine. A day or two prior to closing I reach out to Natasha to get a vibe on when a surgery might be scheduled. She ONCE AGAIN starts suggesting dates only 3-4 weeks out and strong-arming me into scheduling, asking me which date I would prefer, and saying I can just transfer the amount in full. I ignore the emails but she keeps emailing and calling. Wanting to buy time, I say that hypothetically the furthest out would be the best, but I needed to talk to my husband. I immediately receive an appointment confirmation from Dr Kassir's office for that sate as well as a pay-in-full demand. Natashas has put me in the slot without the 1/2 money down - AGAIN. I'm floored. I thought I was calling to arrange half-now, half-later for a surgery *maybe* 4-5 months out. Why am I on the schedule again? But I say ok, my husband will be home in a day or two and I figure I can call and reschedule if need be.
My husband returns from closing, and he says August doesn't make sense. He immediately calls Natasha to cancel. After he calls he comes to me and says, "Ok I cancelled. Now, you can either schedule for December, and pay half now and half then [Dec is when he gets his law firm partner bonus]. Or you can do the lip lift now and the rest in December." But WHILE HE IS TALKING, I receive a nasty email AND phone call from Natasha saying that I have TAKEN SLOTS FROM PEOPLE (a cancellation she pushed on me and her scheduling me on a slot I never asked for and I was only on there for a day or two?) and that I can't schedule ever again without FULL PAYMENT and the price would now be 200k, not the 150k I was quoted.
When I call her, she starts blaming me. She says, "prices already went up I was honoring your first price to be nice." But she FORGOT she already raised the price on us. And she takes zero accountability for breaking her own protocol without me asking her to repeatedly.
Run, don't walk, away. read more