Shopped for years for the car they had. The purchase was flawless. This is a great place to buy a…read morecar.

Luke was top notch!!!!... Everything went better than expected. If I can give the dealership six…read morestars I would.... Great prices, Great service, Great everything!!! Definitely go down and see these boys. It will definitely be worth your while!!!!!...

We needed a car, but dreaded the process of looking and dealing with sales lots. We stopped into…read moreBerrang's to see what they had and found our perfect car at a great price. The main thing is that you talk with a single person, Michael Berrang. No high-pressure sales team with quotas, or slick finance office. Michael makes you feel like family, like he is your favorite uncle. Berrang's doesn't have a large lot but has nice cars. If you see one you like you'd best grab it because it likely won't be there long. This was our second car purchased from Berrang's, and I expect it won't be our last.

If you are in the market for a car, Berrang Family Motors should be your first and only stop. Mike…read morewas able to streamline the whole process and made it so easy and stress-free. He is very knowledgeable on his inventory and the car market as a whole. He really makes you feel like family and is on top of everything throughout the entire process.

Ed and Mike were wonderful to help us find the right car for our new driver. The shop is clean. The…read morestaff is patient and the price was very affordable.

They have horrible customer service. They are nice until they complete the sale. They failed to…read moredisclose important information that left me with a vehicle that cant be operated now, then told me it was MY fault and then hung up on me. DO NOT DO BUSINESS WITH THEM!!!

7/10/26 update…read more Finally after 91 days I have my title and proper tags, had to move all the way up the food chain to get it done. We have previously dealt with the Milford store and none of the title tag work was an issue, who knew that by actually paying cash for something would cause such a problem. Wife had been told to go to DMV pay $20 and get another t tag so I called their corporate office and it was done in hours. What infuriates me the most is it was paid for but some short comings were identified I just hope they fix it. I am not an interruption to your business day, I'm the reason for it. Smyrna IG Burton location needs fixed. 10 weeks since purchase, no tags or title, my t tag expires in 2 weeks. UNACCEPTABLE. They just don't understand customer service. We actually had a notarized letter sent to us from stelantis saying we already paid the jeep off, went to DMV to get our title and possibly the tags if possible, according to DMV the jeep is still registered and titled in PA and they have no record of the sale as the taxes aren't even paid on this yet. IG Burton says it's DMV's fault and DMV says it's IG Burtons fault. Wife called yesterday and still no tags, I tend to believe DMV, mostly because of the title situation and the sales tax yet to be paid on my purchase. I remember the day when all these dealers used to have a few old retired people running used vehicles through inspection and running the title/tag paperwork and it would be done in like 2 weeks. 10 weeks is not acceptable, I'm guessing I'll need a new t tag and even myself going into DMV is pointless at this point as they have no record of the sale.

The salesperson, Josh Steele, was pleasant to work with, and the buying process itself went…read moresmoothly. Unfortunately, my experience after the sale has been very disappointing, and because of the business/finance side, I would not feel comfortable recommending IG Burton to others. I've been trying to get a GAP cancellation request submitted, and it has been a frustrating process with little communication and no clear answers. Both finance managers I've dealt with have come across as dismissive and unhelpful, which has made an already simple request much more difficult than it should be. I was also encouraged to add multiple coverages during the purchase process, which were presented in a way that was not entirely clear in terms of total cost. When I later chose to cancel one (while keeping the others), it seemed to create unnecessary resistance. At this point, I'm within my 30-day window to cancel the EasyCare GAP coverage and am still waiting for confirmation that it has been submitted. I was also told conflicting timelines regarding how long the refund would take. I hope this is resolved soon, and if it is, I would be open to updating this review. However, based on my current experience, the post-sale customer service has not met expectations.

They should be called undependable. They use deceptive practices. The owner's wife who was our…read moresaleswomen lied. She told us that if there was anything wrong with the car in the first 1,000 miles, they would fix it. She left out drive train only and only at 50 percent. The engine light came on a couple of days after we bought the car, and they are denying any responsibility. We are having to pay out over $2k for repairs. They also didn't tell us they were charging us an extra $300 for processing title work.

Very quick service. We weren't there for hours waiting to be approved etc...both of the employees…read moremade sure we comfortable with the purchase. The vehicle was in immaculate condition. They didn't oversell us or undersell us. I gave a 4 star Bc we had to return the next day for something minor that was overlooked and fixed immediately. They even dropped the amount just so we could drive out in the vehicle we came to purchase. We saw the truck online 1day and said "this is what we want"and we drove about 40 minutes to drive off the lot with it. Happy camper.

I am a proud returning customer! My last 3 vehicles has been purchased with KJ Autos. If anyone is…read morein need of reliable transportation i HIGHLY recommend this business. The owner KJ is very personable. If you don't understand something he will break it down in less technical terms. He doesn't make you feel pressured to purchase from him. I can tell he truly takes pride in the quality of his work & customer experiences. For that, he has a customer for life! Thank you KJ Autos!!

We just purchased one second-hand vehicle from this…read moreshop.After my husband took the driving test, he found that the brakes of this vehicle not sensitive and mentioned this issue to the star Auto shop dealer, the young dealer gave my husband explanation as " the brakes not sensitive is ok, and too sensitive brakes is not good." and he also told us there were still 2/3 brakes there. Two weeks after we purchased the vehicle, there were big noise once we stepped on the brakes. So we have to go to Pep-boys to do brake inspection. There were no front brakes at all, and two front brake pads had no metal material at all. If the dealer not tell you truth for the serious important issue (such as brakes for the vehicle), please never trust him again. Very very dangerous for the customers. Obviously, they only care about their profit, not clients' life.

Top notch service and reliability. I bought multiple…read morevehicles from here and recommended it to friends and family. No one ever had no problems and I'm really happy with their service. Thanks star auto motors for making my life easy.

Recently had to get my motorcycle inspected and ran into a few small issues that required multiple…read morereturn visits. Shane was absolutely awesome to deal with -- patient, professional, and genuinely helpful every step of the way. He made the process much easier and was always willing to lend a hand wherever needed. Definitely recommend doing business with them. Solid service and great attitude!

Down visiting relatives in Chestertown and my old jeep appeared to have sprung a leak. Was…read moreliterally there for only a day and needed to return to upstate NY that evening. Shane took me in and evaluated my vehicle on very short notice. He identified the issue, which turned out to be minor, and I was on my way later that day with no worries. Extremely responsive. Extremely reasonable. Extremely honest. Nice front office too! Now I am sure my relatives, recently relocated to Chestertown, will be bringing their own vehicles into Shane's when necessary.