11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Dry cleaning light starch requested Great quality and…read morefriendly customer service. Decent prices also

Super friendly. Did a good job with my cloths. 4 instead of 5 because of curb appeal.read more

I recommend this business to anyone that needs anything dry cleaned and that goes for clothes and…read morecomforts or rugs. They are fast friendly and dependable. Everything has always been done when I was told it would be. The staff is so friendly and honest, if they find anything in my pockets no matter what, they are super amazing people. Thank you for your service!

Lee's Tailors on Western Boulevard is hands-down the best tailoring experience I've had in Raleigh…read more Ping (the owner) is incredible, and Karen and Anna are both wonderful as well. They're all patient, skilled, and genuinely kind. I go in fairly often for tailoring and repairs, and they are always welcoming and willing to listen carefully while I figure out exactly what I want done. Today really stood out. I brought back a pair of pants that had been hemmed and looked great, but just didn't feel comfortable when I wore them. I was worried I was asking too much since I'd already been in a few times about these pants, but Ping couldn't have been more understanding. She insisted on letting them back out while I was there, even though it was near closing time. She also noticed a jacket I had and tightened the buttons on that too--again, on the spot. She was so kind, accommodating, and generous with her time, and she wouldn't even let me pay. That level of care and customer service is rare. Ping truly stands behind her work and wants her customers to be comfortable and happy. If you're looking for expert tailoring with exceptional service, Lee's Tailors is the place. I won't go anywhere else.

They did a fabulous job altering my dress. The lady came from the back and helped me decide what…read morewould look best. My dress had a lot of material to alter. She was very helpful and patient. It wasn't inexpensive but it was worth it.

I had to bring my shirts here bc my cleaner was on vacation. They were not really willing to help…read moremuch when I explained that I needed my shirts the following day, even though there is a big sign in the window that states they offer same day service! Then when I got my shirts back there was still ring around the collar! It looked as if no one washed the shirts but instead just pressed them and threw them on hangers! Then I tried to call to give them an opportunity to make it right but all I ever get is a voicemail stating they aren't available but it doesn't allow you to even leave a message!!

Im from the mass. and im used to $6 per shirt so $2.50 and even less when dropping off several…read moreshirts is a STEAL!! so take advantage while you can because other places are raising their prices. Also they will do any alteration you need to any clothing. perfect work on taking in pant waists, jeans too! Employees are really nice too and will do next day dry cleaning.

Friendly and very helpful. Quality of alterations was the best. Very professional. Husband's jacket…read morelooked great after being cleaned.

Robin did an amazing job at altering my daughter's wedding dress. She added two different types of…read morebustle and some fabric to conceal the see thru cleavage. Robin's cost is reasonable and I would recommend her and use her again without hesitation!

Good quality dry cleaning and quick turnaround. Was a bit expensive, but when trusting someone with…read moreyour dry cleaning, I would prefer it to be done correctly than on the cheap. They also have a drive thru to make it easier for customers.

McPherson's is the best dry cleaner in town! I've been using them for many years and couldn't be…read moremore pleased with their friendly service and excellent work! They really take care of their customers.