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    Ramos Renditions

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    4 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.9
    (155 reviews)
    $$

    Complaint Against Lowe's…read more On May 29, 2026, I placed Order #300902150262791005 with Lowe's for a vacuum and an outdoor welcome mat. The Lowe's website showed the welcome mat as in stock. When the order was delivered, I received no notification, knock, or doorbell alert, and I later discovered that Lowe's had delivered the wrong item. On May 30, 2026, at approximately 10:00 AM, I contacted Lowe's Customer Care and spoke with Diane. She verified that I received the incorrect item, refunded the gift card used for the purchase, and assisted me with placing a replacement order, Order #300906150261343706. During the call, she confirmed that the Pearland, Texas store had the item in stock and advised that four units were available. I received an order confirmation showing the replacement order had been successfully placed. Approximately 30 minutes later, Lowe's canceled the replacement order, stating the item was unavailable. This directly contradicted the inventory information provided during the call. I also discovered that the gift card used for the replacement order was not fully refunded. When I contacted Lowe's again, I was told a replacement gift card would need to be mailed to me and that I would have to pay again if I still wanted the item, despite the issue resulting from Lowe's errors. When I requested assistance, I was told no other solution was available. I asked to speak with a manager but was instead connected to a supervisor who advised that I could not speak with a manager by phone, obtain a manager's email address, or receive corporate contact information. I informed Lowe's that I am disabled and rely heavily on deliveries. Despite explaining my circumstances, no meaningful accommodation or effort was made to resolve the problems caused by Lowe's mistakes. I am a longtime Lowe's customer, and my complaint is not simply about a welcome mat. It concerns receiving the wrong item, conflicting inventory information, an incomplete refund, being asked to spend additional money to correct Lowe's errors, being denied access to management, and receiving no meaningful assistance. I am requesting: (1) immediate resolution of the missing gift card refund; (2) reimbursement of any funds being withheld due to Lowe's errors; (3) review of the customer service and escalation process; and (4) a reasonable resolution regarding the item Lowe's repeatedly confirmed was available but failed to provide.

    We needed a new washing machine and we have limited room in our garage so we opted for a energy…read moreefficient 2 in 1 washer dryer combo. It washes and dries all in the same drum and does not require a vent. It's very convenient to load dirty clothes in and pull out clean dry ones out. And it has a smart feature that allows us to load laundry liquid/fabric softener into a slot that auto dispenses the liquids as needed. We only have to refill it maybe once per month depending on our laundry usage. So far we love it. We had to drive our car in at an angle before and now we have room to pull straight in due to the extra space that we now have in the garage. Lowes had the best deal when we went looking for a 2 in 1. The ordering & delivery was seamless. Ordered one day & delivered 4 days later as one item was not in stock on day of ordering. Very pleased w/our purchase at Lowe's.

    Ramos Renditions - commissionedartists - Updated August 2026

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