The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people…read morewith vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?"

Dr. Sang is the best. I'm not sure what else I can say except that you will receive excellent care…read morefrom Dr. Sang along with a very clear explanation of whatever is going on. And her staff is also very knowledgeable and helpful. Great practice group.

Dr. Sang is recognized as outstanding in her field. She and her team provide state of the art…read morediagnosis and care. She is genuinely compassionate and provides detailed information on all aspects of care and my current condition. Her team is friendly, polite and efficient. AND in these Coronavirus days she and her team have implemented a truly impressive array of precautions.

It is a privilege to write about Dr. Sang and her team. Not only is Dr. Sang an elite and amazing…read moredoctor, but she shows compassion and really cares. Sometimes, that makes you feel better and is more needed than the treatments! At a time when I feared losing my vision due to macular degeneration, she was reassuring and supportive , and always answers my never ending list of questions, and with patience. Another side of Dr. Sang that I recently learned about is her mentorship. There are a group of young college grads working there who are taking a gap year and preparing to get into medical school. She is so giving and proud of how many of these interns have gone on to great careers. Each time you go for an appointment, it's a "major production." There are so many steps in the process and I have come to understand why it takes so long -- they take no shortcuts! There is a huge staff that supports Dr. Sang and each one has a specialty, from the people who answer the phone and make appts. to the people who do complicated eye scans. I don't envy the appt. people as everyone seems to want a different time -- including me -- and it's hard to make everyone happy, although they try. I guess my only complaint is that I wish I could turn back Dr. Sang's clock about 25 years so that she'd be in practice for another 25+ years. While she is around, I feel incredibly lucky for her to be my doctor!

I have been seeing Dr. Delia Sang for twenty-five years for retinal problems. Dr. Sang has taken…read moreexcellent care of me over those years. However, there are some negatives. Phone communication with the administrative staff, especially Monica, is difficult and frustrating. My advice is to communicate all medical questions (other than simple appointment needs) in writing via the Mass General Brigham Patient Gateway. Dr Sang employs students to operate all of the various tests done prior to her seeing patients. She does this to mentor them and further their education. This is laudable, but the downside is that the staff are not professional full-time employees, and are constantly turning over. One plus, while you are waiting for your eyes to dilate, is a Tatte Bakery and Cafe, a few blocks (and one T stop) away at 1003 Beacon St., where the food is excellent. She used to have an office in Burlington, MA, open on Wednesdays. It was very convenient for me, coming from the Lakes region of NH. I am leaving her practice for a retinal specialist in Londonderry, NH. Once she knew I was leaving the practice, she refused to answer my queries about a medication she had prescribed for me, so what had been a great relationship ended on a sour note.

I've been seeing OCB for 20 years, bu they have become incompetence defined. Despite having a…read morefollow-up scheduled a year in advance, they called me two weeks before an appointment to let me know they had reschedule me... 14 months further out for a yearly exam! When I called they offered no other options at all beyond a vague waitlist. I can no longer recommend OCB regardless of medical reputation, as they have the business and customer practices of a third-world country.

" Horrible & uncomfortable service & long wait " The…read moreworkers here are super rude and just unhappy . They make you feel uncomfortable. I have good insurance. This place is the Walmart of care and service. I don't know why my concierge doctor sent me to this sweat shop . Long wait time over one hour past my scheduled appointment; they had me waiting . I felt like walking out of this clown show . I definitely don't recommend this place .

WORST EXPERIENCE EVER. I have been to the Framingham office many years ago. Decent experience whi…read morehis why I called again. I have a very common condition which no doctor in Framingham could see me for sonthey sent me to Waltham which is a 45+ min drive. Fine. I got there early and was only one in waiting room. Waiting room filled up and I counted 7 patients taken back to see the doctor I was here for. It's been over an hour. I inquired and was told I was next. 2 more have gone in and I am still sitting here waiting. My condition will resolve itself before I am seen. My mother uses Lexington Eye and after today (if I stay at this point) so will I. I understand waiting to see a doctor but this is far beyond that. If they take me soon it's only because the waiting room is now empty until someone else shows up

I loved my cornea specialist (Peter Rapoza), but he has moved on. Required a different kind of help…read morefor a tear duct issue, and was wholly unimpressed with the specialist there. She did not listen to my concerns (I think in an attempt to keep her success rate with the procedure she performed intact). She tried to break the blockage in-office with a Xanax and far too little local anesthesia. It was insane. Note: the doctor I visited in Maine confirmed my suspicion on the blockage being real. I'm letting him deal with it from now on. I was going to stick with the new cornea specialist assigned to me for an annual visit. I was scheduled for a 2/19/26 appt with the new cornea specialist, and received a note that the date had to change. It said 2/26 in the communication. Shame on me for missing that someone had inadvertently noted 2027, not 2026. Made the journey from Portland, Maine to Danvers - in the snow, to learn about the mishap. I guess it was "my fault" for not noticing the error, but between the lack of concern from tear duct specialist and this - I am done. I had no idea how low the yelp reviews were for this practice. Always thought I was doing the right thing going to Boston. Done with that.

I Started going to Dr Putnoi a few years ago after my doctor retired. it has been a great learning…read moreexperience for me. He is very knowledgeable and professional physician and earlier this year I had to have cataract surgery done on both eyes which was such a surprise for me since I knew nothing about them. He, so patiently explained the procedure to me and left no questions unanswered. I am very honored and happy to recommend him and his services to everyone. I have already had 3 of my friends go to him and are very happy. The staff are very helpful and knowledgeable also. I was contacted after each procedure to make sure that I was doing well And if I had any concerns. Thank you so much Dr. Putnoi for taking care of me . Carine C.

My experience at Putnoi eye care has been exceptional. 1…read more The office is really well run. The staff is very well trained, very pleasant, and even though it is very busy, you don't have long wait times. 2. Dr. Putnoi is great, very caring and superb at his craft. 3. Great follow up. I am so glad I switched to this practice. I feel incredibly well taken care of. 4. Highest recommendation!

They used to be in Brighton but moved a couple months ago. Very professional eye doctors with a…read morevery nice woman whose name I didn't catch who tested me and figured out my new eyeglass prescription. Will be going back in June.

Great personal eye care and very competent staff and students to care for your issues…read more Easy access to subway and centrally located for everyone . Super clean and quiet and very professional acting staff!

I had the ICL procedure done in mid 2024. The preparation was fine and so were all of the on-site…read morevisits prior to the procedure. The procedure went well as well and the doctor was very nice. The issue is that the side effects did not go away within a few weeks or a few months as they said but took more than half a year. I was fine with that too, however, after 3-4 months after the procedure, I started getting eye styes. Initially I did not pay much attention, I started using some drops/creams, as I had these a long time ago. It became an issue when nothing helped anymore: no creams, no drops and no antibiotics. I had 2 eye surgeries to remove those styes (chalazion), but they keep coming back. Every day is a struggle now, as both of my eyes are swollen for over 1 year, swollen and red. And the only reason for this, based on my doctor's opinion, is the ICL. Now I have to decide to remove those lenses and go back to glasses, or keep leaving with chalazions on both eyes, which are very much visible, uncomfortable and itchy.

I waited for an hour and a half for my appointment and talked to the doctor for 5 mins about my…read moreheadaches and he sent me to a different specialist. Biggest waste of time and drained my pockets.