I come here to see Dr. Ani Tahmassian. Back in the days I used to be able to walk to her office in…read moreArlington. Since she's been here, I don't mind dodging through Medford's traffic to come to this office. I do have to be honest with you, if I was a new patient and reading the newest reviews here, I would be quite anxious about coming here for the first time. However, the good news is, I've never had any of the negative experiences as described by others. On my most recent visit, it was due to a medical scare. Not life or death scare, but serious enough for me to see the doc. My call was answered right away and she was able to squeeze me in to see Dr. T. the very next morning since she was off that day. I was given a choice to see a different doctor that very day, but since I wasn't dying I opted to wait for the morning. The office normally opens at 9:00 AM that day, they squeezed me in at 8:15 AM. It meant a lot to me that they were willing to go the extra mile for a sick patient. Most of the tests can be done in the office. Blood works are done around the corner of the building at Winchester Hospital Drawing Station. Tests they cannot do in the office will be done within the Winchester Hospital Organization. Dr. Tahmassian is an absolute angel, so is Ann Marie (her RMA), and the administrative ladies. They are all very professional and considerate to what you need, and what you are going through. In my opinion, communication is what makes or breaks a doctor's visit. Whether it is a call-back, a refill, rescheduling an appointment, patient portal messaging, or simply one-on-one conversations with empathy. I am extremely satisfied with the level of communication here. Plenty of parking in front of the office. However, it is not free. You need to go to one of the two machines and put in your license plate number. It's 25 cents for every 15 minutes, cash or card. By the way, the machine closest to their door is always broken.

You can never EVER get through to this office. No matter how many times you express your concerns,…read moreDr Desmond could care less. I don't know why anyone would go to this doctor. Shocking!!

As a recent resident in the area I was quite impressed with my visit here at Mystic. They seemed to…read morebe quite new and an expansion of 101 Main St location down the road. The clinic is very spacious with plenty of waiting area and room inside. I had an appointment with Dr. Milder and the experience was very good. She was definitely one of the most friendly and thorough Family Primary Care doctor I had the pleasure of working with. She made sure all my concerns were addressed and I felt really at ease during my visit here. I arrived a little early for my appointment but didn't wait any time past my appointment time so they definitely are serious about keeping it on time. The location was very easy to find and plenty of parking in the back parking lot. I'd highly recommend Dr. Milder base on my experience here.

I've been going here for years. I've only seen doctor Yee a couple of times. He's a good guy, but…read moreusually I see the NP Andrew. Andrew is a great dude and has always gone above and beyond, can't believe he's not a doctor because he would make a great one.

Happened upon this doctor through the blue cross website so it was kind of a shot in the dark but I…read morefeel really lucky. My appointment was with the nurse practicioner Dr. Staffier. I was so happy to meet with a doctor and finally feel confident that I'm actually being cared for. He didn't rush me out the door and made me feel like he was genuinely interested in my well being. He was very thorough and knowledgeable and also noticed things that the ER staff at MGH overlooked! I have had some bad experiences in the past few years and I'm so glad to have a doctor I feel like I can trust.

Refused care to a cancer patient in need of a referral. Receptionist said it's standard practice…read moreto deny new medicaid patients, even though insurance sent me to them in the first place. In desperate need of an oncology appt. She wouldn't even bring the situations attention to the doctor to try to squeeze me in.

A practice with a Doctor who's never available. They need more than one Docto…read more I scheduled an appointment for 3 months away because "that's all that was available" they called 2 weeks be for the appointment and said the Doctor has to cancel, but I can reschedule for another appointment in March which is 3 months away. They sure make sure you pay your bill but are not in a hurry to see you.

Given how difficult it is to find a really great primary care physician, I'm surprised that there…read morearen't more reviews of them here. Five years ago I got my first grownup job in this area, and was presented with the enormous task of picking a new doctor. I had very little help as most of my friends were mostly accustomed to student health services, the essential but terrible health care of grad. students in any local university. Being unceremoniously presented with a phone book sized listing of providers from Blue Cross & Blue Shield provided nothing in the way of actual assistance in making a decision. I didn't choose Dr. Holt exactly randomly, but my criteria wasn't exactly scientific. I looked for listings that were: close to my apartment at the time, female, fairly young and with an American sounding name. In short somebody who I felt I could relate to and would feel comfortable asking questions of. I was more than willing to try multiple doctors until I found one that I could be comfortable with. As it turned out I didn't have to. I hit the jackpot on my first try with Dr. Holt. Dr. Holt is extremely thorough, taking actual time to have a conversation with me about medical concerns and also about general lifestyle choices. As a fairly healthy person I generally see her only 1-2 times a year, but she always appears to remember the conversations that we've had on previous visits. Her warmth and genuineness match the knowledge and skill she brings to her profession. Also, I don't want to over-share, but the ladies out there will understand the difficulty in finding a PCP who is willing to perform basic GYN care. Dr. Holt does both, and I love not having to keep two separate annual checkups. There's also a lab center on site. So convenient! I've had pretty good results in getting 'sick' appointment, never having to wait for more than 48 hours. However, I debated taking this review down a star because of how long it takes to make appointments for physicals or routine checkups. (Sometimes up to a month.) In the end I decided that all of the positives FAR outweigh this one minor issue.

I've been a patient of Dr Holt's for over 15 years now. I dread the day she retires and have to…read morefind a new primary care doctor, although that shouldn't be anytime soon! I hear stories about primary care doctors that rush, are impersonal, and don't leave the patient feeling like they matter. Dr. Holt couldn't be more opposite. She remembers all the details of not only my medical history, but my personal life as well. She listens to my concerns and creates treatment plans to address them. Three of my friends have become patients and rave about her too. If you can get in to see her, do it.

I had the most amazing experience with Tova Health. My baby was born this winter during a brutal…read morecold snap. I was so grateful to have Dr. Z come to my apartment to care for my newborn and me. Dr. Z is knowledgeable, kind, and flexible. The model of having the first two months of my child's care from home was so comforting- it allowed me and my baby to stay in the home and rest and heal after delivery. Meg from Tova health handled all the admin stuff. She made scheduling, paperwork, and setting-up the patient portal super simple. When it was time to transition beyond the first two months of care, Dr. Z and Meg helped us find the best pediatrician and make sure they had all our records. Awesome experience! Tova Health is the best!

I experienced a traumatic birth. One of the better things to come out of it (besides my daughter)…read morewas meeting Dr. Z. I was not able to get out of bed for over a week after the birth, so our first meeting was with her sitting at the foot of my bed. Thank goodness we chose her for my daughter's pediatrician because there was no way I would have been able to take her to an office. I really needed the fourth trimester care to help me process the trauma from birth, and Dr. Z let me cry and repeat the story over and over again. I'll never forget the time she hugged me and promised me something good would come out of it. She was also provided excellent care to my daughter. I will never forget our crazy first meeting and her kindness. She listened and provided me care when my own OB/GYN's office failed to do so. It is absolutely ludicrous the postpartum care we receive. This fourth trimester care model should be mandatory everywhere.

The medical care was good, but the customer service was not…read more My mom returned a week after her first visit with a few questions about her prescription, insurance, and whether the treatment plan would change before paying another $250. We were just trying to understand our options. The receptionist and Dr. Kate were helpful and professional. However, Elsa Marshall was rude and dismissive. She told my mom, "I don't appreciate the way you're talking to me," even though my mom was calm and simply asking for clarification. Her eye-rolling and overall attitude made the experience worse. When someone is seeking care, they deserve patience and respect, especially if English isn't their first language or are from the US. We left feeling judged, but the actual doctor was very helpful and made us feel more comfortable.

Clean and nice front desk staff and nurse. Never had such a hostile and argumentative provider in…read moremy life. He made me feel awful for being there. It was not normal and should honestly be evaluated.

I know individual circumstances are not applied the same across the board. I'm giving 5 stars for…read moremy treatment at Harvard Vanguard, primarily in Medford, but my care has been consistently 5 star at the Kenmore and Cambridge locations too. I have more issues than China has exports, and I am happy, in some cases dumbfounded, by the sincere thoughtful care I receive. That's my overall experience, but nobody's perfect and I have had some individuals I did not "click" with. I'm sure they were all excellent providers for the patients they saw, but not the right fit for me. I just asked (said) I would like to see someone else until I was comfortable with someone. That has only happened a few times over the many, many, years I've gone to HV. I've also been referred outside Harvard Vanguard whenever necessary, and a couple of times I wanted it. My formula, have a legitimate reason (subjective reasoning is OK if it's legitimate), be steadfast, and act like a 5 year old who wants something. I have a 100% success rate. If you had a 5 year old - give or take a few years - you get it. Most importantly, find the care you need, in Harvard Vanguard, or elsewhere. In my case, I have providers I would follow if they went elsewhere (local enough elsewhere,) and have Harvard V for everything else. We're lucky to live in this area for medical care, with excellent care widely available, and I'm getting mine at Harvard Vanguard. Good luck and happy health.

I was in the hospital for a leg injury for five months. Didn't get to see a person in Behavioral…read moreHealth but needed a new prescription for antidepression . So I saw the psychiatrist [ the only psychiatrist at the Medford Ceter ,] for renewal of a mediation. I had taken this medication for 22 years. L I asked her to dispense it. She replied, NO. I then told her, I am ending this session. And didn't want to make another appointment with him as I felt it wasn't a good match. Doctor be became furious with me. Told me, I MISSED MY LUNCH BECAUSE OF YOU. I don't argue with people. I just left. End of Story, I Thought. I told my primary care doctor of this " innocent ". He said how long have you been taking this medication? I said 22 years. Doctor said record shows you tried 12 antidepressants and this was the only one that works. Primary said to me..." I'll send it in. " Two years later, my health plan , put everyone's history on the computer and made it accessible 24/7. I glanced at it. And was shocked...the psychiatrist I saw about the prescription wrote " Parient was very argumentative. And patient was COMBATTIVE with me. Now, I was furious. I have had Harvard Pilgrim insurance since 1972 , 54 years and none of 37 doctors, nurses nurse practitioners , assistants has ever said a negative world about me. I have treated a y person, doctor. Lawyer, or teacher with any attitude or disrespect. I am so angry at the woman, I'm sharing my experience with MA Medical License Board. I don't want her fired or have a miserable life. But I do want East Asians to respect all Americans. and be truthful.