Worst experience ever. When I called the office to make an appointment for my son, I was told that the doctor that I wanted to make the appointment
with did not accept my insurance, however there was another doctor in that office that accepted it, so I proceeded to make the appointment by giving them our insurance information, unfortunately we had to wait until March 23rd, but I was willing to wait because I was very concerned about my two year old son. I reported to my boss that I had to take off from work that day.
The week prior to the appointment I received a text requesting that I complete pre office information in preparation of the appointment, among the information requested was insurance details. When my son and I went to the office for the appointment I was told that the doctor does not accept the insurance!!! I reiterated that the insurance information was given to the office twice, once verbally and the second time in their questionnaire, the receptionist who was very rude and dismissive said that the doctor stopped taking our insurance on March 1st & no one else in their office accepts our insurance. No one had the courtesy to send us that information prior to March 1st, in this day of technology the information is in their system, had they taken the time to inform us I could have gone to work on that day and also try to find another ENT doctor that accepted our insurance, instead of wasting almost two months. I don't know who these doctors are hiring to support their patience, but they are obviously not smart enough to take the initiative to inform and cancel the appointment in a timely manner and save the patient valuable time, frustration & aggravation. read more