My partner and I had a lovely stay at the Hilton in queenstown. However our stay was made…read moreextraordinary by the Manager, Mr. Vaibhov Aneja. From the moment we stepped through the doors we felt so taken care of after a long week of road tripping. He was quick to assist us in a room request and he also went out of our way to bring us wine and chocolate as we were celebrating our engagement. The rest of the staff from valet to cleaning services was also incredible and so accommodating. The room was very comfortable and the proximity to the lake is unbeatable. It is a bit outside of the CBD but it was so close to so many incredible restaurants and shops it didn't matter. They also have a water taxi that can take your down to the cbd. We would definitely recommend this place for a stay in Queenstown. We will never forget how special our stay was.

Stayed in the lake suite for 4 nights in May 2026…read more Pros. Service. Breakfast. Views from Suite. Cons. Hotel, although in pretty good shape, is a bit dated. Early 2000 decor despite ~2011 opening. Location. Nothing in less than 30 minutes walking distance as far as non hotel bars/restaurants. The hotel seemed generally clean however there was a very large cockroach in our room. Probably a good place to stay if need a night a night close to airport.

Really nice stay here. Great location, spacious rooms and my favorite--- two in room coffee…read moremakers! Comfy bed and a small table that can be used for dining in. Hotel breakfast was really good with great French press coffee. Very friendly staff. Really close to the start of the gondola, easy walk to the start.

Sofitel Queenstown is definitely French chic! I was lucky…read moreto have a club room and enjoyed cocktails and appetisers in the Rouge lounge each evening. The staff at the hotel were standout. Friendly and attentive. The hospitality really made for a great stay in beautiful Queenstown.

Parking is a scam here if you have a car. They tell you to park in areas then they put a boot on…read moreyour car. Force you to pay it as they say it's not where you are supposed to park after that's where they told you. Views are not that good here. I suggest staying somewhere else.

Booked a redemption using points, was good value as this was the Xmas week and every hotel was…read morecharging ridiculous prices. Diamond member treatment: - Got the free breakfast for two, but no bottle of wine or welcome amenity in the room. Forgot to ask about it, and then couldn't be bothered. - Booked base room with points, got upgraded to a "deluxe room with lake view" which was barely a view, and not worth it in any case. Do not pay extra for a lakeview room! Rooms: - Modern, had everything you needed. Quiet and the soundproofing was good. - Good shower pressure, temperature. Bathroom door was a sliding door though... so anyone using the toilet... can be heard from the room... - Kitchen was very basic in terms of amenities, I wouldn't try to do a full meal here. Breakfast: - Good selection of foods. Fresh fruit was fresh and tasty. Pastries were standard. Hot food was hit and miss. One day was good, the other day was super bland and inedible. Parking: - NZD16 per day. No half days, no hourly rates. - They also have a car hire scheme by the hour and by the day (NZD130 I think). Called RYD? May be useful for those who don't have a hire car, who want a car for a few hours or a day. Spa access: - To the sauna, steam, and pool in the Hilton next door. The pool looked dirty and not very inviting. The sauna was good. The steam room had not enough steam. A good extra though, especially after a long day out hiking or doing other activities. Overall, a good value stay for our few days in Queenstown on our roadtrip around NZ. The hotel is about 15-20 mins drive away from Queenstown proper, depenidng on traffic, so factor that in if you have loads of activities there and/or dinners.

TLDR: Great cocktails. Snails paced service…read more Finally! An elevated cocktail bar with some originality. I came here earlier this week and had a window-side seat. The cocktails were superb and original and the team definitely knew what they were doing. Unfortunately the evening was ruined by horrifically slow service (Note to the managers: This is costing you money). There were only two staff members working, but there were only 8 tables or so. Definitely come here for a drink, but don't be in a rush.

Amazing views of bay. Good food but small servings. In the middle of the Queenstown action and…read moreshopping.

Great restaurant at a surprisingly reasonable price for Queenstown…read more Food 4 / 5: In general, food was solid. The ingredient quality of some of the vegetables was phenomenal but some of the others were a bit meh. The dishes we got were: 1) Garlic flatbread 4/5: They have a wood fired oven so it came out the way it should and the garlic / rosemary flavor was good but it was over salted. 2) radishes with yogurt 4/5: Radish quality was excellent but the yogurt was pretty bland. 3) salt baked baby beets 3/5: Beets were a bit too dry and generally of pretty average quality. 4) lettuce salad 5/5: Amazing ingredient quality with everything in here, particularly the sprouts. Didn't want to stop eating this! 5) twice cooked potatoes 2/5: Potatoes were cooked fine but the sauce was pretty bland. 6) Spring carrots 5/5: Great carrot quality and very well flavored 7) Asparagus 5/5: Amazingly cooked and flavored (with something that reminded us of balsamic vinegar). This is a must order Service and place 4/5: Service was generally attentive and friendly, but a few things to note. 1) The chairs are bar stools and don't have backs 2) we were seated next to the kitchen which was noisy and lot of food aroma + heat from wood fired oven carried over 3) it took a while at the end to get our waitress to come and pack our food

This restaurant has a very cool vibe and ambiance and the food is pretty good, but giving it 2…read morestars for service, which was incredibly slow. It took 30 minutes to get a drink and over an hour for our first course to come out. Our main course came out almost 2 hours after we first ordered. Several others in our section were also waiting a very long time for their orders. It was only maybe an hour and a half into being there that someone came over and apologized to the tables in our section for the kitchen being "slammed." The restaurant was not at full capacity - many tables were empty - and they did not appear to be short staffed with front of house. Maybe they were just having an off night, but was definitely expecting a higher level of service for what I expected to be a fine dining experience.

You should stay here. Really. We've stayed at Cypress Inn,…read moreDoris Day's place in Carmel, which was off the Richter for character and charm. There's a wonderful little place we stayed at in Orange called Cotehele which is about a thousand years old and comfy as anything. Truly magic place especially in Winter under snow. We had one of our anniversary holidays at Hatherly Birrell Collection in Lonny* which amps up heritage, art and style. But..... The Dairy is better. For a start it's in Queenstown, and nowhere on Earth is there anything as spectacular as the little town on Lake Whykikamoocow under the Remarkables. I'm so glad Gen Y didn't find the 'Remarks' or they would be called 'The Like, Awsomes' Second it is authentic. It used to be a Dairy until a couple of blokes did it up and turned it into a boutique hotel. Its got history and class. To burn. Third, its now run by two of the nicest people you will ever meet even if one of them is a Kiwi. Hi Bevan! BTW, how did you get so lucky as to marry a gorgeous Aussie like Kim? CarnthaWallabies. Nothing is a problem. Every whim is their command. Alex the Elvis impersonator is on hand to bring the best brekky in the southern hemisphere.** He can tell you where to ski and where to get a Rhinestone jumpsuit. The view from our room was better than TV. We just sat and looked out the window. After a day's skiing we would fall into the hot tub and Kim would bring us champagne flutes and an ice bucket. Fresh towels and robes provided. The location is perfect. Walking distance to ski field buses, and the middle of town is a two minute roll down the hill, but its still quiet enough that you can't hear the Irish and Pommy backpackers at two in the morning, a problem in others Hotels, or so I heard on a chairlift. The brekky is touted as a feature on other review sites and rightly so. It is drop dead fantastic and it means you don't need lunch - which for me is extraordinary. I don't know what they have done to their pigs in the Shaky Isles but my God they make super bacon! And Elvis is always happy to load a few more rashers on board. With a smile and a chat. A very cool guy indeed. With a car that has been diagnosed as a 'ticking time bomb' which he drives to the ski fields. Brave man, I assure you. Driving to The Remarkables is like a double black run for experts only! Afternoon tea in front of a cracking open fire is wonderful. Little home made cakes and scones, or so Keeno tells me - I was having a nap at that time of day. Or Skiing. Thats the thing about this place, its just so friendly. Everyone is blissed out, just enjoying the town and the hospitality. I reckon that The Dairy is the new benchmark for hospitality. The rooms are great, the bathrooms are spotless and the hot water is strong and endless. I tested it. Wi Fi is amazingly quick and trouble free. I heard our American friends Brittany and Andrew thank Bevan and Kim for helping with their heli hiking, bungy jumping, jet boating, and glacier flights. Our Brazilian neighbours could be seen wandering around the Library and just staring into the distance. Bevan recommended some places to eat, most of which I had already found on Yilp***, with the notable exceptions of Belle Cucina and Eichardts. That Eichardt recommendation in itself earned him hero status with me. At least until the World Cup. What a place! We will be back. *Launceston, Tasmania **We down under are very fond of being the best at anything in the Southern Hemisphere. It means we have beaten Chile. And the bottom province of Equatorial Guinea. And Namibia. ***'Yelp' in New Zealand...ish (?)

This place was amazing! My husband and I spent my birthday here while on our honeymoon. Charlotte…read morewas so kind and made us feel at home. She had great suggestions for local spots from viewpoints to restaurants. Accommodations were great and breakfast was delightful! Highly recommend and we will definitely be back!

Stayed there for three nights while on a long trip and it was great to be able to rest up a bit…read more The hotel is beautiful and the room was roomy and comfortable and included a sofa and sitting area. We had an excellent view of the lake and a large patio. We especially enjoyed the convenience of the mini-bar and the prices were reasonable. The restaurant also provided excellent food and service for us on site. They have a shuttle that runs back and forth to downtown every hour, so we did not have to pay for ride shares or cabs.

Location: 5 min drive to downtown and about 10-15 min to the airport. The views are stunning from…read morethe lobby and the rooms. There is a free shuttle to downtown but it's best to confirm as some of the set times are only available by request. Rooms: We had the superior 2 bedroom. We had a lovely mountain view from the patio. The fireplace is warm and cozy, even if it's not real wood. The master bedroom opens to the view but the second bedroom is on the smaller side. Kitchen and living room were spacious and everything was very clean. There are heated floors in the bathroom and heated towel racks. The washer and dryer were very good. Service: Front desk service was hit or miss. We checked in twice after spending one night in Te Anau. Some of the staff were friendly and some were stoic. We were unable to eat at the restaurant because it was booked up but the bar menu was delicious and we were able to enjoy the view while eating. They held our luggage for us several times. I would definitely stay at this hotel again if I ever come back. The view is gorgeous and the spacious apartment was lovely.

Ridiculously expensive considering how tired and run-down the place is. Coffee machine didn't work,…read moreand there were only two lousy pods in the tray anyway, which doesn't sound like much but you'd think for $800 a night they could quality check their rooms? Getting fully dressed in winter gear to go out and get coffee should not be a requirement for that price. Also, thought for the cost and the fact that we booked several months in advance, that we might have had a nicer room, rather than outside the lift, on the lowest floor. Anyway, they choose to serve how they like. We won't stay again, and we won't recommend it. Stay somewhere else, there are plenty better in Queenstown as we found out. Saving graces? The staff were pleasant and the view would be good from a better room than the one they gave us.

You could say martin and Isaac basically rescued me from a burning building. Or at least if it came…read moredown to this, they 100% would. The most friendly, accommodating staff I have ever run into. They made sure we had everything we needed and plenty more after our horrific travel day! They made us laugh and smile and if you run into these two, you will know exactly why I am ranting about how nice they were. True KINGS! We love you Crowne plaza. We love you Martin and Isaac. They are the whole reason this trip was so awesome.

Lovely property with a magnificent "backyard" view…read more We had a chance to try out their sauna to take a bit of stress off the first part of our trip. The staff were helpful and accommodating despite the fact that right now they are short-staffed due to work conditions in NZ post-lockdown.

This is a great boutique hotel about 7 km from Downtown Queenstown, right on the Shotover River…read more We got so much more than we expected for the amazing price. They have a gym, pool, day spa, bar, and restaurant, all thought the food is pricey. We booked online and spent $22 extra for the river view. The scenery was incredible and the best money we ever spent to upgrade. The rooms are very nicely appointed and the bathroom is on par with some higher end hotels. And, they offer free Wifi! And if you're into the hip nightlife, you're only a few km from the hotspots, but for those who crave peace and quiet, you get that in abundance! I WILL return!