Yesterday my family attended this hotel for my little brothers prom. We approached the bar to get drinks and the bar staff refused to serve us because we were not staying in the hotel. We accepted what the staff said and left the building, However my 3 year old nephew then complained he needed a drink so I proceeded to go back into the bar to ask for just a J20 for him. I was met yet again by the bar staff who refused to give me a J20 for a 3 year old child in 26 degree heat. Two gentleman who were absolute angels were sat at the bar as disgusted as me and offered to buy my nephew the drink he needed. A member of staff then proceeded to tell the gentleman WHO HAD A ROOM that if they were buying the drink for me she would not serve them. I am absolutely appalled that an establishment as highly recommended as this claims to be who claims to pride themselves on customer service treated A THREE YEAR OLD CHILD the way they did and refused him a drink to the point it was completely and utter spiteful. There is not one member of staff in that building that can tell me that they were following guidelines set by the school as there were plenty of parents outside on the car park with glasses of wine and beers In there hand that has been brought just five minutes before from the bar. However when I ask for a soft drink for a child it was completely refused. Every member of staff that was involved in this incident last night wants to be ashamed of themselves and as for the hotel what about absolute disgusting shambles. read more