This guy that looked like barney cuz of his purple hair had terrible customer service. I had my little 3 year old next to me and he wouldn't stop using profanity. Later that day my son started saying the same bad words he was using. Shame on him. Not only did he teach my son how to curse but he also dropped my bag of tostadas and still proceeded to bag them as if they weren't all broken and cracked. read more

Jeniece is absolutely incredible. She helped me multiple times throughout my visit and gave the best customer service. We need more people like her in the world Thank you Jeniece! read more

Best Ralph's in the area. Well the only Ralph's so can't complain. Staff is nice and they have what I need. They open late too. No complaints. read more

Prices are a little high I which they have better meat. but product quality and availability is great. Personnel is amazing they are really polite and helpful they even help you carrying your stuff when is too heavy. And last but not least store is always clean And in order. read more

I spent $15+ on a top sirloin steak that was just over 1#. I seared the steak 3 min on one side and 4 min on the other (almost an inch thick). It was a beautiful med rare. It was so tough the we had difficulty cutting and chewing it!!!!! My goodness, it was our first steak in over a year and it had the texture of stew meat!!! Shame on you. read more

06/16/2025 11:30pm I was having "One of those days" where everything that could go wrong went wrong. Panicked and overwhelmed, I still went to the grocery store because a girl was dehydrated and needed to buy water and stuff. I couldn't find the 3.99 40pk of waters and this was the last day they were on sale... my fault I know. I was ready to break down and cry about it haha. Not kidding. I was very overwhelmed and this was my last straw of the worst day possible while fighting an ear infection. Anywho, Julian, bless his soul, helped me for the remainder of my stay at Ralph's. Honestly, I don't remember when was the last time I had service and a helping hand this great. I will definitely drive the extra miles just to shop at Ralph's now. To some, this may not be much. But to me? To me, this was exactly what I needed on my worst possible day ever. Thank you Julian. Keep being who you are and you will make it very far in life! I just know it ! read more

my experience was really amazing. The reason why was because of Jose from the deli department was helpful and I'm very appreciative of what he's done for me. The deserves a raise read more

I shop at S.B Ralph's on University a lot and always get great customer service until yesterday 12/27/25. I was there to get the deal on vitamin waters for 99cents but when I went thru the checkout, I put my phone number in as always to get the deals/ coupons but when I did the very nice and patient cashier Anthony said it wouldn't give me the deal so he asked his manager NANCY to assist and she said with attitude that there was nothing she could do and said that I had already used the coupon for that deal. I told her I had not and hadn't been in the store for a month or so, so I know for a fact that I had not but she insisted that I did and was loud about it so others in line were watching and listening. She made me look like I was trying to abuse the coupon but I was not so I told her that it's not possible and she than switched registers (next to each other) with the cashier Anthony that was ringing me up. She told me to log into my Ralph's app, so I told her that I will step aside so she can help other customer because the line was pretty long, so I did and she never said thank you or told to customer sorry for the wait, that was so unprofessional as a manager. After a few customers I went back up to the line and showed her that I was logged into my Ralph's app so she than navigated thru it to the section of the coupon for vitamin waters and the coupon was still there and NOT used. She selected it and gave me the deal but NEVER said I'm sorry or anything nor did she tell the customer why I was being helped before them. NANCY should NOT be in her position with the lack of customer service and ability to show kindness without an attitude not just to me thru this horrible situation but to other customers. On my way home I called Ralph's corporate and had the representative look into my account to make sure everything was correct and any older accounts were linked, I was given a case # for the call and assistance and when I was done I called Ralph's to speak with the store manager Don, he was very understanding with everything I told him and apologized to me for how his manager acted. I even told him to look at the camera footage to see what I was telling him is true. I provided Don with the case # that was given to me and I did tell him that I was going to do a Yelp review so that others are aware of NANCY's unprofessionalism. He was very kind and told me that NANCY will be spoken to about the situation that should have never happened and apologized a few more times and even offered me a gift card for my unpleasant experience. I also wanted to make sure that he gave recognition to the employee Anthony for being so kind and helpful to me. Don said that's what he likes to hear about his employees and said he will let Anthony know. Thru this experience I will still shop at S.B Ralph's on University because I will NOT let one bad manager named NANCY ruin how welcoming everyone else is to me and my family every time we go to Ralph's and hopefully with me addressing Don about the situation and after speaking with NANCY she will take corrective criticism well and join the rest of the team that gives great customer service. read more

Thank goodness Ralph's was still opened. Picked up some chicken thighs to make arroz caldo, eggs and more drinks. Employee are always nice and fast with their service. Happy Thanksgiving everyone! read more

I went into Ralph's on Friday, September 27th around 4:30pm to get a birthday cake. I asked the lady that was working there (I was so irritated I didn't get a chance to read her name tag) if she was able to write Happy Birthday on the cake for me and she rolled her eyes and said no because "she ran out of icing" I don't see how that is possible working in a BAKERY. Worst customer service I have experienced there. I don't even want to mention how she offered to give me birthday sticks to put on my cake after dropping them on the floor, disgusting, to say the least. read more

Honestly if you guys are gonna have a restroom code, why doesn't the whole staff know the code??? I went in to shop and after a while I had to use the restroom and the first two employees I asked both told me they didn't know the restroom code and to go ask the front. It's 7am not like there's a whole bunch of ppl to be bothered by. That's very frustrating and honestly very lazy. The code is 1972 btw since the ppl who work there can't be bothered to learn it. Do better or don't lock them. read more

I'm absolutely disgusted by what I witnessed yesterday (RAT INFESTATION) in the produce section this is sickening not only because i'm a daily shopper AND WILL NOT BE SHOPPING HERE AGAIN! i will be reporting this to the food and drug branch this store needs to be shut down. read more

This is the neighborhood Ralph's - the ambiance of the store and product quality have always been nice. The store has new products that are in trend frequently and the employees here are always nice and offer friendly service. It's a good grocery store and the pricing is moderate. The ready made chicken is so good - grilled or fried, always a crowd favorite for a causal family dinner or a potluck. The parking is free and ample. Ralph's shares the lot with so many other stores so it's in a very convenient location. read more

If I could give zero I would!!! Worst grocery store I've ever been to and I used to manage one. Closed the doors at 9:50pm when they close at 10pm and refused to let us in. Then finally let us in and every single checker was on their phone texting and the lines were down the aisles. Employees were so rude and just nasty. Don't shop here!! read more

I didn't like this store @ all! Old overpriced produce. Old brown/green meat in prepackaged meat area. Rude employees that act like you are bothering them. I will never come back here. I can't believe all the great reviews. If I could I'd give a big Fat 0! read more

For someone who is neurodivergent, having to interact with store employees can be frustrating. Blocking off a single aisle and making you wait to pay for toothpaste and having to interact with someone when as a shopper I just want to grab my items and get out of there is disruptive and not an priority to my brain. I often feel rushed by the self checkout system with it yelling in a condescending tone that I can no longer mute and further throughs my state of mind into frantic disgust. Making these changes makes LESS like to want to keep shopping here, but it being the closest grocery store that is not a disgusting Walmart I am given no choice. read more

I've shopped at the store for about 4 years now and in the pass year it has improved significantly in many ways especially with customer service I've also notice the change in energy within the store employees seems more willing to help I am amazed with the ay this store is coming together. read more

This has been my go to grocery store for years and years and I hate to leave a bad review but they have really went downhill lately. My understanding that this particular store has been downgraded to what is known as a "Value Ralph's." Over the last year or so the selection has really shrunk and many times the shelves aren't very well stocked with staple goods. On the good side, lots of great employees here and the store us usually pretty clean. read more

please avoid this place at all costs, especially any interaction with JODY K. I came to do a Instacart order that was placed through there online app. When I went to the register I had to wait for this lady to finally turn around, I then got a "what do you want" so I told her I'm doing a order and need formula. When I tell her the quantity she goes no I can't give it to you to resell. EXCUSE ME?!?! I was like it's an order from your website and so not my fault you let people attempt to order that amount. So I'm quickly trying to get to barcode since I have to wait till I get to the register to enter the quantity she then proceeds to scan all the formula KNOWING ITS AN ONLINE ORDER, but then decides to lecture me about showing the barcode first. I'm sorry your life is terrible Jody and you have nothing else to do but be rude to others daily while you work. read more

Donnell was wonderful! Having people like this on your staff makes the day to day errands surprisingly fun. Helpful and knowledgeable! The store is clean and well stocked easy to shop too. read more

Ralphs - Entrance - Grocery Near Me - San Bernardino, California

No longer family friendly. New micro-managing supervisor, that transferred to this Ralph's on University. It is disappointing that this Ralphs has been a dumping ground for transfers from other stores due to they have NO integrity and treat employees with humiliation. I refuse to see the look on employees faces from a supervisor that has transferred and not only humiliates her employees but argued with a customer for standing up for them. Stater Bros. here I come. They thrive on excellence with their customers. The only reason I was going to Ralph's was because the employees use to joke, laugh and get the job done. That was a "Wow", and Legendary experience. Now you can feel the tension and hearing lack of respect. Sadden Customer~ read more

So sad this store has such a low rating. I love this location because of the staff. I never have an issue. Everyone is polite. They always have what I need (pre Covid, cleaning supplies & toilet paper). I do wish they would upgrade the store more. I love the one off Day Creek in Rancho. They offer really great deals with their bakery items when they put it on clearance. read more

So I've been going to the store for a while I live across the street so it's convenient for me ropes has good workers, but some people are really bad workers for example I went in one day looking for some food that I wanted to buy I wanted to know if they had something in stock and how much the price would be I seen that three boys were working as clerks one of them was outside doing carts, which I believe his name was Eli he was the one who actually ended up helping me. There were two other clerks I seen just walking around on there phone one named was Jose and the other Aj, I asked them for the thing I was looking for and they both completely ignored me ??? and when I went to go complain to the manager he didn't seem to care and that one boy Aj was just looking at me , I had seen Eli walk from in from doing his carts and I asked him for help and he did in fact help even if he was tired or exhausted from doing carts he helped me these are the kind of workers we need to have working not bums who just walk around on there phone doing nothing LIKE AJ AND JOSE !!!! not just the clerks either it's also a manager I believe he is new ? I think I seen his badge saying Erwin but I was in one night to grab a quick snack and he had a young lady on the register by herself while she line was long all the way to the milk while he was just bagging for her ? !!!! As a manager you are supposed to help your workers not just stand and bag that's why you have clerks !!!!! And when I confronted him about it while paying he said he runs off of what the number say ??? Whatever that means overall this Ralph's is going to shit ! Appreciation to Eli for helping me and being a good worker !!! read more

Common it's a grocery store, if your hungry, need TP, maybe a razor or a head of lettuce? Well I certainly can't recommend an auto part store, no can I. Can you rate a grocery store higher than a 3 stars? I suppose if your a starving vegan in some overpriced, healthy natural gluten free "tree bark, it's what's for dinner" store staring at 800 different supplements trying to keep yourself from passing out due to hunger and a longing for steak? Maybe a 4? No offense to Vegan's. Of course the prices are great, if your Steve Jobs. Sorry I forgot he's no longer with us. RIP Steve. Hey wasn't he a Vegan? So yeah extra pricey and it doesn't help that Ralph's is "at the top of the food chain price wise". No pun intended... Of course it was intended, otherwise i just would have said expensive! Clean, well lit and although the night stock people look miserable, once you get them talking you find out they really are. In their defense I was grocery shopping at like 2am? Actually, they were pleasantly helpful. And I've been told I'm a bit of a talker? read more

This reviews for the Ralphs on university in San Bernardino. I shop here doing Instacart on the weekends and I would just like to say that this store has the friendliest and most helpful staff I've ever dealt with. I honestly just wanted to say thank you because dealing with other stores I've never met a store that's been just so nice, polite and helpful, so thank you guys. read more

shopping carts strewn all over parking lot but none in store no one is available at deli counter and "ring bell" has been removed shelves of common items frequently bare "manager' specials" are old and barely edible prepackaged meats are frequently expired and turning grey (inedible) plastic bags/ties in produce section are hard to locate or frequently out self checkout takes staff away from "manning" the registers The staff is nice - seems to change on a daily basis but store is mismanaged for a better shopping experience, go to Staters or Albertsons or Ralphs read more

Their sales are trickery. Example: Their wipes are $2.49 normally except this week there is a huge $1.69 sign. Thinking that I have the phone number to get that sale, I grab 3. At checkout the price doesn't reflect the sale. In this economy, I pay attention. Clerk says, "you have to download the app". Well, I couldn't understand the receipt in the format they print. Also, I asked if a lane was open to avoid self checkout. Same clerk says I HAVE TO use self checkout. I reluctantly go for a spot. She then noticed I have alcohol. SUDDENLY, she has to help me... read more

I'm a regular shopper at this Ralph's and today completely changed my view on the manager there. As I was in line the manager was the only check out opened besides self check out registers. He saw and said oh now there is a line and said he didnt want to open another check out lane so he told me to hurry up and put my groceries on the belt for him to scan. The sad part is I actually applied for a job at this Ralph's over a year ago and I'm glad I dont work there. Looks like I'll be shopping at a different store from now on. read more

Overall this Ralphs has been a good store. I have always liked the employees, because I have been shopping there for over 30 years. Lately though the isles are crowded. The store shopper has a big cart and leaves it in the isle, There are displays that are covering items on shelves. My biggest beef is the lack of the electric carts for people with disabilities. There are only two. Most times one is broken and the other one is not charged. How hard can it be to plug these in at night or early morning. Anyway I am very unhappy, cause I now need the electric cart for my shopping. I am hoping Ralph's would be able to purchase a couple of carts and make them more accessible and have them working on a daily basis read more

Yesterday, I was working for several hours. I had to use the restroom so I stopped at this Ralph's grocery store. As I walked in, an employee loudly reminded people entering to put on their mask. Do you know what employees are not doing? Cleaning and sanitizing the damn bathrooms!!! Not only did I have to use the men's bathroom (GROSS) because the women's was out of order. But the bathroom was DISGUSTING!!! Clean Bathrooms are ESSENTIAL!!! #Ralphs #CleanYourBathroom read more

This place is absolutely terrible... JUST PUT MORE PEOPLE ON REGISTER... no matter when I am here, it takes forever... It's the closest grocery store to my house, though, so sometimes it's my only choice. Ralphs as a chain isn't like this, this is an isolated failure... because there was a really good one by my old place. read more

I'ma help this Raplhs out a bit and up its rating. Sure it is in a not so nice area and the store is old but the service and selection is great! In fact, we stop by this one alot if we need to go somewhere in San Bernadino. They always have the best managers specials, its never that full, so far I have yet to go to a Ralphs that I didn't like, not as fancys as Whole Foods, but also not as gutter as Walmart. read more

Never met a nice or friendly cashier here, only the young ones are nice. But the older men and women who are cashiers here and the manager are rude, unhelpful, and do not welcome everyone. Don't shop here unless you absolutely have to. And use self-checkout to avoid having to deal with these cold cashiers. read more

Rude entitled cashiers EVERY TIME. The young ones are the nicest. And yes I am super polite, I sat please and thank you everytime

Brittney R is absolutely amazing! She helped me pick the perfect balloons for my daughters first birthday and even went out of her way to put them together beautifully. The world needs more Brittney's out there. Ralphs is lucky to have her. Thank you again so much! read more

I have to give ralph's 4 -stars for there deli sandwiches they are BOMB 7 bucks, but well worth it, there made to order they slice your meats and cheeses so have patience lol read more

Ralphs - Grocery Near Me - San Bernardino, California

I order curbside pickup every week or two and it's been a lifesaver! Anthony (I hope this is his name, if not, I'm a jerk) is usually the team member that helps me and he's wonderful. Even when the orders were running late because he was by himself, he did his best to fill my order with the correct items and even gave me a nice discount for the wait. Tbh, I don't mind waiting since it's safer and way less stressful than shopping in person. I appreciate you guys! read more

Been shopping here for 20 years. Always found what I need and the produce is always fresh. Don't think it's the employees job to enforce mask rules these days. That's a full time job with all the inconsiderate people out there. Hopefully things will get better for everybody in 2021 read more

This store is so conveniently located... but it is in a sketchy part of town and I don't feel safe in the parking lot because of the neighborhood. That being said, once you get inside it's really nice, clean, and the employees are some of the best around. Great customer service - they greet you with a smile and are happy to chat while they ring you up. They mark down pastries and meat about to expire so sometimes you get a steal of a deal! They're really diligent making sure their items are fresh... if it's getting close to expiration they mark it way, way down and once it's expired it's gone. It's well-staffed. Love their book section and the seasonal items. read more

I'm from out of town, first San Bernardino grocery store experience. I just needed to pick something up for a quick dinner before heading to my Airbnb. There is plenty of parking and the product on the shelves is well stocked. The store is pretty clean too, and the lady that checked me out was very quick and friendly. All the workers seemed friendly. I'd come back. read more