First, let me start this by saying that Dr. Raley is great! This review is in no way a reflection…read moreof him as a pediatrician, which I why I gave 3 stars. I had a great experience with Dr. Raley, the man who works the front desk, and the nurse who comes in to do measurements at your appointments! Dr. Raley always did an awesome job listening to my concerns and taking me seriously. I'm an IVF mama who went through years of infertility to finally get our precious son, so I'm aware that I can seem more urgent than other mamas out there. They've recently switched to a system where there's no phone number to speak with anyone at the office. Instead you just chat via an online portal. The reason we left Avalon Park Pediatrics is because of my experience with one of the nurses there who handled my son's physical therapy referral process and the lack of care I received from her. I scheduled an appointment with Dr. Raley to get his opinion on whether he thought my son had torticollis and plagiocephaly, and he agreed with me that he did and we could start PT sooner rather than later. His office put in a referral to insurance very promptly. First, the referral was sent to a place that doesn't accept my insurance. No biggie- let's try again. Then, my son was referred to yet another place that didn't take my insurance (which I didn't find out about until about a week later). This process pushed getting him sent to PT. Finally the referral was received and I received the phone call from a PT place trying to schedule his appointment. The PT place only had one appointment in the entire month of December. If he couldn't be seen at that appointment he would have to wait to be evaluated on January 20, which would put his treatment beginning in February. I started this referral process the week before Thanksgiving when my son was 2 months old, and if he couldn't make the December appointment he wouldn't be able to seen until he was FOUR months old. We all know that newborns are constantly changing, and the PT place and I both agreed that it would be awesome if Dr. Raley's office would call insurance and ask them to expedite the approval process so he could be seen for the December appointment. I was told this could be done from the PT facility AND my insurance told me this could be done. Not only did they say this could be done but they gave me a number they could call. I relayed this message to Dr. Raley's office and I asked if I could speak to someone on the phone since it would be easier to explain. Dr. Raley asked if we could communicate via the Klara online platform since their office was busy. I said of course- since I assumed his office was getting bombarded with sick little ones during flu season. So I relayed the message via the portal and I was met with a cold "nothing else we can do at this time" I thought hm- that's weird. So I explained one more time that both PT and insurance both said that there was in fact something they could do, and here's the number. This time I was met by the same nurse sending me a quick reply saying, "sorry. they would only approve the therapy for Saint Francis" followed by a rogue phone number. No explanation, no courtesy of giving me a phone call to fill me in. Nothing. So then I call my insurance and insurance tells me that the PT office was approved. At the same time the Pt office is calling me telling me that my son's evaluation was also approved and we could get started. I thought well this is weird- why is Dr. Raley's office saying they're not approved but insurance and the PT place are saying they are. So then I message BACK on the Klara portal stating that both places said he was approved and I received the reply that "TherapyWorks was not in network. You'll have to take it up with them." Again- where's the concern or care? I certainly got the feeling of "not my child- not my problem" I spent the next 48 hours on the phone with the PT facility, insurance, and Dr. Raley's office but I couldn't get the nurse to take time to actually speak with me over the phone so we could sort it all out. Long story long- TherapyWorks was NEVER in my network to begin with, and insurance was going to approve them if the referring physician contested the opinion and said they wanted him to be seen by TherapyWorks. All of this could have been avoided if we were referred to a place that was actually in network, if someone took the time to actually speak with me, and if our situation was treated as if it was personal instead of just another referral ticket. ***the rest of the review is in the photos since it's too long for Yelp***

I would give bonus stars if possible! Dr Raley is the most available doctor I've ever known. He…read moretakes his time, talks about options and really gets to know all of his patients. It's almost like family. We had to move and I'm checking out his franchise options - :). One (of oh so many) example: daughter breaks arm at camp, call on the way home, fits us in, X-rays arm, gets an appt with ortho, arm in cast and on the way home in two hours from initial call!!! No one does what he does!!