My girlfriend and I drove from Ann Arbor to Fazoli's on Valentine's Day for a nice, reliable…read moreItalian dinner. What we got instead was an experience. We stood in line behind an older woman ordering enough food to survive winter. While this happened, the lone employee kept apologizing to us, running food out, coming back, apologizing again, and repeating this cycle for about 20 minutes. Honestly impressive cardio. When he finally took our order, I told him two baked lasagnas. He looked me dead in the eyes and repeated "two baked lasagnas." We shook hands spiritually. Made them combos. Pep slice. Cheese slice. Locked in. Food took a while (understandable) and arrived with another apology... and that's when we realized it was baked spaghetti. We checked the receipt which also said baked spaghetti. At some point lasagna became a concept rather than a food. Close, but legally different. We also indulged in a chocolate mushroom dessert, which I don't recommend. The taste made me cry. It made my girlfriend throw up. Despite everything, the staff was kind, the night was unforgettable, and we laughed the whole way home. 4 stars because we really wanted that lasagna.

Went to Fazolis in Jackson Michigan on Thursday night at 530 with group of friends and family, six…read moretotal. Food came out hot and yummy. Breadsticks were awesome. Wife complained about not getting seconds on breadsticks overheard by worker who went and brought us more then gave us some to go thank you Fazolis good service ,good food!

I love Culver's and I've had great experiences at this location. It's always clean, fast, and good…read more The food is amazing. Getting 4 pints of custard from the freezer is a great deal.

I would like to come here today and give a shout out to my guy Al. He showed such gratitude, joy,…read moreand utter kindness and care. He constantly came over and checked on our food and how we were doing. He went out of his way to make this experience absolutely phenomenal. We need more people like AL in the world. Of courses the food was amazing like always culver's. Well done!

My fries were colder than the antarctic they chills through my body... zays cheese was not melted…read moreenough. Jemell lemonade was to strawberry-y and yeah last time i was at this location a hair was cooked into my fry...

Got 2 meals one with Mac n cheese one with a large fry, completely forgot the fry. I got home…read morestarted to eat with my girlfriend as she is eating her mac n cheese pulls a bite up and there was hair stringing through the bowl. The chicken nuggets were over cooked with more breading than chicken for the price you'd expect better quality.

Brother loves this place. However temp is frigid. Every customer around us was cold and commenting…read more Staff blew off. Clearly their comfort is more important than customers. Mushroom Swiss burger was tasteless. One employee hustled past me with my unsteady and disabled brother on our way out. My brother almost toppled over. She never even offered an apology. She was oblivious. Watering the rock bed right up by door caused flooded unsafe walkway. Hav was to walk disabled brother in road instead. Over all poorly ran Steak N Shake. Far below par compared to other locations. Would t recommend this one or come back.

The drive thru was over 30 minutes. The shake was handed to…read moreme and the lid popped off so I wore most of it. Fries were good , burger not edible. Undercooked sloppy presentation.

Ordered the Buffalo Mac-n-Cheese and it was fantastic cheesy goodness... Service was fast and very…read morefriendly.. nice clean place with some neat items, has an airplane hanging from the ceiling. I recommend giving it a try.

Salads are the best. I haven't tried anything else and I haven't had any drinks from this place. If…read moreyou want a good salad and don't like iceberg this is your place.

I have never written a bad review - but I will today. I have never seen such a lack of care at a…read morerestaurant. I came to pick up an order that "was ready". I could see the place was busy, but there was no sense of urgency in the staff. People who had pick up orders were lined against the wall patiently waiting, but the staff walked in slow motion as if they didn't care how behind they were. 30 minutes later my food was still not ready. To top off the experience, the cashier STARTED SEPARATING HIS DREADLOCKS OVER THE CASH REGISTER AND PREPARED FOOD! No one had hair nets or food security gear on, so I shouldn't really have been surprised. Between the uncleanliness, poor attitude of staff, and the lack of supervision from any higher up tell these employees to MOVE - I will never be going back to eat there. And by the looks of it, I'm not the only bad review. Do better.

Better attitude towards the customers. Food portions were small and incorrect. And the place had…read moretrash on the floor everywhere, we felt unwelcome and my husband and I felt like they wanted us to leave and hour before closing.

Very, very old school. Now, this isn't always bad, but it is not always good either…read more PROS: * It tastes like you remember, if not considerably more expensive. * Generally, when I have visited the drive-through, the food is hot. CONS: * The wait in the drive-through for each order is long. And this is per car, not just with 3 or 4 cars waiting. * The employees seem to be moderately polite, but they show no evidence of enjoying their jobs. * I always forget to ask for sauce. Why not put it in the bag first? I know, some people would waste it, but it is a fish place! * The bathroom inside this store is an absolute joke. DEFINITELY not ADA (no possible way to use it with even a walker. It has to be the original construction. And the dirt... Well, use anyplace else...

First time at a Long John Silver's and I was pretty pleasantly surprised!…read more The service wasn't the friendliest service I've ever had but I've had so much worse. They were patient enough to let me look over the menu and time my time when ordering! The food took a bit to come out but when it comes to fish or chicken, I prefer it that way! As far as the taste of the food goes, I was pretty satisfied with the fish, fries, hush puppies and coleslaw! It was definitely greasy beyond belief but that's expected haha. As far as the interior of this restaurant goes, it could definitely use some TLC as far as renovations go but I thought it was very clean! This isn't spot I'll be rushing back to for fish over a sit down restaurant but it's a spot I'd like to visit again eventually!

Love their dark brew coffee and the fact they have almond milk for us dairy free drinkers. Prices…read moreare pretty high. Only a couple choices for gluten free salads. The food is delicious, though.

Customer service still matters! Every time I come to Panera Bread in Jackson the people working…read morethere are SO rude. I don't think I've had a decent experience there since they first came to Jackson. At least since the pandemic their staff has been awful. The food is great, but not worth the hassle of dealing with their employees.