I am reviewing their online reservation service, which has been inoperable for three days, that I…read moreknow of....website could be more user friendly. PayPal could be an additional option. Cumbersome to enter your state, city, destination, etc. on the initial page, then have to repeat the SAME EXACT INFO on the second page. After the fill in all your personal stuff to pay for tickets, the "processing your payment" just goes around and around....after 10 minutes, I called the terminal and they said "Oh yeah, they've been having trouble with that", and to "just be patient." I'm buying a ticket at the station.

AN HOUR AND A HALF LATE. I've been relying on this service for years with very few problems, but…read moretoday gets 1 star. The driver seemed very grumpy and was telling US to hurry and get loaded after several of us had been waiting since before 7:45 for what was SUPPOSED to be a 7:50PM pickup. This is Saturday night, not weekday rush hour, btw. I called the office twice; was first told the driver was 20 minutes late. When it was 8:30, I called back and was told the driver got stuck on the tollway (apparently she was actually struck by a car) and would be get another 5-10 minutes. 15 minutes later, at 8:45, a bus finally showed up at the Int'l terminal, but is now picking up from the rest of the airport. Of course half the people didn't/don't have their tickets (or don't know how to pull up on their phones) so he and the ticket woman had to do all that; then sit at the last pickup point until 9:15, but they are still trying to get all the tickets out of people. By the time we get out of here and on the road, we won't arrive at my station after 10PM, and I still have to get a ride from there. They really should have some kind of announcement system and backup plan available. I'm exhausted and this is just the last thing I needed. I will have spent 3 hours at the airport because of this added to the usual international arrival rigamarole. At least the driver and ticket lady could have been friendly and apologetic, but they are being neither. Have yet to hear any kind of apology or explanation. Not okay. We are finally leaving the airport. It is 9:22PM. For a 7:50 scheduled pickup. I am not a happy camper.

Quick response when booking service. Friendly drivers who go above and beyond. My flight was…read moredelayed yet my driver was kind and politely waiting. Would recommend using.

The whole process, from scheduling to pick and ythe drive both ways went like clockwork. This is…read morenow my go to driver for the airport. Friendly and a fair price.

I am writing this review after using Mr. Kumar's transportation service several times. He is always…read moreon time, has comfortable and clean vans and a very professional business person to deal with. If you are looking for reliable transportation call Mr. Kumar. He provides a great service for a reasonable price.

Hi, Since emails do…read morenot get responses. I would really like to change the 5 star raing to 0. After I paid and rated, the driver came back and berated me, accusing me of not tipping. After telling him 5 times that I did, he stormed back to to get his pad. Said you did, I'm sorry about that. Then went off on me about the amount I tipped. I was terrified so gave him more in cash to make him go away. He turned real cheerful and said it was appreciated. I will never use your company again if you keep drivers like that. I had already had an anxiety attack earlier in the day that put me in the hospital. So REALLY did not need the harassment from one of your drivers. Please let me know how this situation is handled. That behavior should never be acceptable.

The day before travel I called American taxi ( spoke to a real person ) and ordered a taxi for the…read morenext morning for 4 :15AM. I received a confirmation text with order number. By 4:25 no sign of taxi so i went back to their site and ordered another. I was anxious about being late. About 10 minutes after that the second taxi I called arrived and we left for airport.....a full 25-30 minutes past requested time. This caused me a great deal of undue stress. I find them unreliable. The second gentleman who did take us was fine. No complaints with him.....just with first not showing up ever.

Called and asked for a price and eta for the taxi. Was told 20-25 minutes. Called back 3 times to…read moreverify it was coming because it was not there in 20 minutes...1st call- was told, dropping off a fare and will.be there in 10 minutes. 2nd call- was told, it's 5 minutes away. In total we waited over an hour for the taxi that was 20 minutes away.

Company never came on this day because of gang targeting and Bernard haggler akadj pound for pound…read moretold them not to and I'm stranded now bc my Lyft debit don't work mysteriously and each cab company has denied me that I reached out to

I booked an 18 person party bus for my wedding, and was glad I did. We only had like 10 people, so…read morewe were super comfortable. Dan was great to deal with during the planning phase. Yolanda was our driver, and she made the day run so smoothly. She arrived to our pickup location early and was so nice! We arrived to the venue and photo locations without incident. It was also nice having drinks and ice already on the bus. We were able to enjoy the day because we were in great hands!

We rented a trolley from them on a busy holiday weekend and we couldn't have been happier with the…read moretrolley and service.

Honestly, I wish…read morethat I could give negative stars for this joke of a company. WORST LIMO/CAB/CAR/BIKE/ANYTHING WITH WHEELS experience I have ever had in my life. This is my first Yelp review, because I was so appalled by the lack of professionalism and the company's rude attitude that I felt compelled to write and hopefully spare other's from the same experience) (The owner just told me to "go ahead and write a stupid yelp review but make sure I tell you guys that they were only one hour late to leaving us stranded in the middle of nowhere instead of 2.." so just to clarify, yes they were 45 minutes late to leaving us stranded in the middle of nowhere... and by late I mean they actually never came to get us at all.) So great now that we have that all cleared up, here is how our trip with this company went: - We got picked up. The driver, Rick was on time. Hope you like cigarettes, because the car will definitely smell like them. (It's not Rick's fault, I'm sure he's trying to quit.) - Dropped off at the correct location, but hope you have Rick's tip ready, because he asks for it immediately upon drop off because "he wants to get snacks at the gas station." Alright, that's a little sketch, but sure. - Picked up. JUST KIDDING, that part never happened. We called to see where our limo was, and they said it was broken down. This is understandable, because stuff happens. However, what's not understandable is telling us you'll send us another limo in 50 minutes. We were standing outside in the cold rain, because the venue we had been at was now closed. I informed the company of this and the response was "sorry the best we can do is like 50 minutes or so because my cars are all downtown" THEN GET ANOTHER COMPANY'S CAR? It is completely unprofessional to expect the customer to find their own new transportation home on a whim, or to wait in cold rain for 50 minutes because YOUR company's car broke down. That is not our fault or problem. As a business, you should have a back up plan or emergency procedure already set in place for instances like this. We had no choice but to call another car service ( We used Uber- which was excellent by the way) to come and get us, and oddly enough they were able to come pretty immediately. We were told we had to pick our stuff up from the limo at a random gas station because "it was being towed" After being yelled at by Rick on the phone trying to figure out the address ( But seriously guy? There's not only 1 gas station in all of Burr Ridge) We eventually found it. He told us to call in the morning and talk to the boss about getting our Uber reimbursed. So I did. The company's response? "Yeah we didn't charge you for the ride there" ( He wanted me to clarify that to yelpers, and I have no problem obliging, because that included, they are still a complete joke of a company) I explained to him that while they didn't charge us for the ride home, they left us stranded and forced to find last minute transportation home, as well as go on a scavenger hunt for the original limo to collect our things. It's great that they managed to drop us off on time! However, usually round trip service means you can manage to get us back as well. While the company refused to correct their mistake, they also yelled at me, and insisted that they did their jobs. So, if you're looking to be disrespected, frustrated and left in the middle of nowhere smelling like Rick's cigarettes, then HOLLYWOOD STYLE LIMOUSINES IN ALSIP is just the company to do it! If Not, SAVE YOURSELF THE TIME, MONEY, AND FRUSTRATION, AND BOOK WITH A REAL LIMOUSINE COMPANY!!!!!!! I like All American Limos, and have heard nothing but good things! ----------------------------------------------- Side note: When I say they're a joke of a company, I'm not just angry. There's an alert out with the BBB because the owners are too negligent to respond to them as well. "On at least one occasion, the BBB sent mail to this company in an attempt to develop a report. The mail was returned by the Post Office; therefore a complete BBB report at this time is unavailable. "