I have been a patient for over a year. (Huntington locations) I spent a whole lot of money there, thousands. I recently had an issue this last week. when I called to make an appointment the receptionist that answered was very, very rude, and rushed me off the phone. When I had questions regarding my situation she didn't want to be bothered and rushed me off the phone. When I arrived to my appointment she greeted me with an attitude and in the welcome sentence she jumped to say you have no insurance and we'll discuss payment after your visit. As if I didn't already know that and always pay in full the time of my visit.
I left needing to see an oral surgeon. as I was leaving I asked for a referral. I was told I didn't need one. When I arrived the following day to my oral surgeon appt. they asked for my referral that I didn't have. I called Raios office (110 E. Main St Huntington) The same girl answered the phone. I told her the situation.
She was so rude again. Told me she was emailing the referral to me, I asked her not to as I was already in the chair. She snapped and said "what's the difference if I send it to you and you send it to them" and slammed the phone on me. I immediatelytried calling back as did the receptionist at the other office and no one answered. It's hours later and I still don't receive the email.
I do not appreciate being treated that way. As I have spent a lot of money in the past. Out-of-pocket full payment upfront. I travel 45 minutes to see them because I trust the doctors. And I value their opinion and as of right now they have never directed me the wrong way.
I've had a wonderful experience with the other receptionist there, Stacy. She has taken great care of me and my family. But as for this other receptionist, the way she treated me was disgusting. It had me second-guessing if it's worth the 45 minute drive to see a doctor. I'm sure I find a doctor much closer Dr to me.
I don't deserve to be treated that way and I will not be treated that way. As a business owner myself , I would not put up with my workers treating my customers this way. read more