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    Rainier Property Management

    4.0 (1 review)

    Services - Rainier Property Management

    Property management

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    16 years ago

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    The Pointe at SIU

    The Pointe at SIU

    (15 reviews)

    Since Princeton management has taken over the place has really become welcoming and overall a great…read moreplace to live.

    DO NOT RENT FROM THE POINTE AT SIU…read more I strongly advise against renting an apartment from The Pointe at SIU. My experience with their management has been extremely disappointing and frustrating. In January 2025, my apartment building had a roof leak that management failed to inform me about. This leak led to mold growth in my closet, resulting in over $5,000 worth of property damage (see pictures and videos for reference). Despite my explicit instructions for management not to enter my room without my presence to avoid cross-contaminating my belongings, they entered without my consent and contaminated my items. Amanda Sopher (Property Manager) and Angie Jackson (Chief Operating Officer) initially agreed to compensate me for my damaged items. They instructed me to discard the mold-damaged property, promising reimbursement. However, they are now refusing to take responsibility and are offering far less than the value of my damaged belongings -- despite the City of Carbondale issuing a violation against them for the roof leak. Fortunately, I had my sister on the phone (with their consent) during my conversations with management because I suspected they might lie -- and they did. Management even tried blaming me for poor ventilation, despite the fact that I keep a fan running, my room is well-ventilated, and I use a dehumidifier specifically for winter. None of my roommates experienced mold issues, which further proves their excuse was baseless. The mold exposure caused me severe health issues, resulting in a hospital visit and an outstanding $10,901 medical bill. When I mentioned this to Angie Jackson, her response was dismissive and unprofessional -- "Aren't you a student? Don't you have insurance?" For the record, I'm not a student, and I don't have insurance. This isn't the only issue I've faced with their management. In July 2024, I informed them in writing that I'm highly allergic to cats. Despite this, they placed a roommate with a cat in my unit while I was away. Upon returning, I experienced a severe allergic reaction that landed me in the hospital (see proof attached). When I questioned Angie about why they would place a cat in my unit despite my known allergy, her shocking response was, "It's probably good because it would toughen up your immune system." This management is negligent, dishonest, and completely unprofessional. For your safety, health, and peace of mind, I strongly recommend taking your business elsewhere. Save yourself the stress and avoid renting from The Pointe at SIU. I can go on and on for days about this management team. They are all a bunch of LIARS. make sure to document every conversation with a follow up email and always take pictures of everything even when you move out because they will lie and it will be your word against theirs.

    Rainier Property Management - propertymgmt - Updated May 2026

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