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    Rainbow Ukulele Shop

    5.0 (1 review)

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    9 years ago

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    Easy Music Center

    Easy Music Center

    4.1
    (236 reviews)
    $$

    I recently ordered a bass clarinet from Easy Music Center in Honolulu. After a few days without a…read moreshipping update, I emailed them on Monday morning to check on my order. Jake replied almost immediately and explained that a few employees had been sick, which caused a delay in processing. Shortly after, Hadji emailed me to let me know the instrument had been inspected and that they would expedite my order. Within a few hours, I received the shipping confirmation and tracking number for FedEx next day delivery which I really appreciated. Their customer service was excellent, and I really appreciated the quick responses and honest communication. My only suggestion is to send customers a quick email if an order is delayed. A simple update would go a long way and save customers from wondering about their order. So far, I'm very happy with the experience. I'll update my review once the bass clarinet arrives.

    Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

    Coconut Grove Music

    Coconut Grove Music

    4.5
    (22 reviews)
    $$

    If you're looking for a Kailua music store, look no further than Coconut Grove Music!…read more Located right across the street from Bob's Sports Bar, above Lanikai Brewing Company, Coconut Grove Music is the go-to place for your stringed instrument needs. Whether you need a tuner, new strings, or guitar picks or are looking for a new or used instrument and don't want to travel into town, this is the place to stop by. Street parking is available, or you can park in any of their free, assigned stalls in the small parking lot next to the building. The entrance to the parking lot is a little narrow and can be easily missed, but there is a mini food truck close to the entrance, which might help you find out how to get in. To get upstairs, take the stairs facing the street to the second floor and walk straight towards the end through the brown door. Their old location used to be through the brown door on the bottom floor that took you upstairs, but they are now in the last brown door on the second floor. I will say that some of their items are priced a little more than a big box store like Guitar Center. Then again, if you think about it, if you're already in Kailua, you probably wouldn't want to drive to Pearl Highland or even to town at Easy Music Center to pick up some new strings. Shout out to them for having the Elixir Phosphor Bronze 11|52 acoustic guitar strings and a couple of the Herco guitar picks!

    I (and my 9 year old daughter) have been getting guitar and ukulele lessons from Harry Koizumi…read morehere. Great location and Harry is very knowledgeable and great with kids. Also purchased gear here and Rick has been super helpful with my questions.

    Ukulele Puapua

    Ukulele Puapua

    4.5
    (50 reviews)
    $$$

    Came for the ukulele and stayed for the free lessons!…read more LOCATION & DECOR:  This shop is one of the first shops on your way from the parking lot/valet area. Then lessons were held up in the front lobby area right next to the valet. Full of ukuleles lining the wall and front window. Not really much other decor to be seen. Just shelves of ukuleles PRICE: $$-$$$ Prices for ukulele's depended on the size of the ukulele. The larger ones obviously more expensive. You could pay a little under $100 or you could pay $600. Depends on what you're looking for. They have cases as well. STAFF & EXPERIENCE:  Walked in here to check out the ukulele's We saw in the window and were greeted upon entry by the guy working. He knew everything about ukuleles. He was telling us about how different one sounded and telling us about the cases and the prices and he was especially excited about the daily free lessons. He told us that we didn't need to buy an ukulele for the lesson so that was cool. Then the lesson came and wow! This guy was really informative. Taught us about strings and frets and showed us how to tune the ukulele's, how to pronounce the name properly. He taught us some songs and we were able to take photos of the cords for the song so we could play at home. I don't think I've ever had that much fun learning to play an instrument in an official class. It rained a bit, but we were under the overhang so it wasn't too bad. Great time to take a lesson considering the inability to be outside while it was raining and cloudy. Think I'll come back for a lesson just because it's a good time. Highly recommend it.

    The woman who helped me pick out my ukulele was very nice, and accommodating! She let me play…read moreseveral ukuleles, until I picked the one that was right for me. She even helped me compare two, by strumming chords on one uke after I strummed a chord on another uke, and my wife and I were able to hear the different tones immediately. They have very nice, high end ukuleles, but they also had more affordable ones, if someone is looking for a nice "starter" uke.

    Rainbow Ukulele Shop - guitarstores - Updated August 2026

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