Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

They have such an extensive variety of musical instruments! I went on a Black Friday sale day but…read moreI still received top notch customer service. I was never forgotten and was constantly being asked if I "needed anything" while I tried out a new guitar that I purchased that morning. Prices seem comparable to other local music stores. I almost forgot to mention that their website provided me with much more information about the guitar that I was looking at than I could find on my own via Google! I should've started my research there first!

My favorite guitar store and the one I've bought the most instruments from…read more I'm a casual musician who travels for work so I can look and buy when and where I want...I always look to Dan when I have a new interest. Come in, play a few, leave with at least one.

Great people and service! The best guitar shop in Hawaii…read more Been coming here since the '80s! Thanks!

Let the gentle and experienced hands at Good Guys Music & Spund guide you…read more If you're an experienced ukulele or guitar player who knows exactly what you want, Good Guys with their assortment of electric guitars, acoustic guitars, amps, soprano, concert, and tenor ukuleles, ranging from under $100 to thousands of dollars delivers a nice collection of goods in their tightly packed Kaphulu location. However, if you're like me -- just a dad shopping for his son's first beginner ukulele this is also a surprisingly excellent place to check out. Their store had an overwhelming number of positive Yelp reviews which helped to put my slightly nervous mind at ease. The shop is easy to find on Kapahulu Ave. right next to Jamba Juice and across the street from Jack in the Box with ample parking space in the rear parking lot. Rodney, who was so laid back that I mistakenly thought was just another customer, greeted us and answered all of my novice questions patiently letting us try a number of ukuleles before making our final decision. As other reviews have noted, there is no pressure at all to upsell and it genuinely feels like they want to find whatever it is that you are looking for at the price point you are most comfortable with. I liked the used koa Kala ukulele that Rodney first showed us, but my son finally chose a new spalted mango Lealani concert ukulele. Both sounded beautiful, but especially when Rodney played a few riffs! All in all, big thanks to Rodney and Bob for calming this dad's nerves and helping me to find the exact ukulele my son was looking for! Side Note: When I asked how long these guys have been in business, they told me 26 years! I've passed this location hundreds of times so I'm glad to have finally had a chance to support an old school local business like this one. Better late than never!

These guys are top notch. Friendly and knowledgeable about all things guitar. I really enjoy my…read morevisits here. They may not have the biggest selection in town, but I never leave here empty handed!! Love these guys!!

Husband has taken up a new hobby and I was glad it wasn't acoustic drums this time…read more We came here to shop as he had received a gift card for his birthday and the staff was super attentive and he found what he needed. I was stunned at the size of this place, they have all kinds of stuff - I am not a musician so i was duly impressed; they even had the bongos I wanted a long, long time ago (long story). Drumsticks of all shapes, sizes and weight; guitars on the walls, sound systems, a room you can practice in (nice to listen to other players trying it out), accessories, albums, gifts, and more. A place well stocked like this makes me want to take up playing some kind of instrument. My husband will probably not like it.

Awesome customer service at this location. They are very knowledgeable and helped restring my…read moreguitar

Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

Best experience I've ever had in a music store. My son was freaking out because his saxophone…read moreneeded some repairs, and the employees did an amazing job helping me a getting his saxophone up to par. they were extremely knowledgeable and knew exactly what they were talking about and helped me find exactly what I needed. We will definitely be back and be doing all of our music store needs right here.

Nathan has done my guitars for decades. He is very meticulous and precise in his craft. Every…read moreguitar he's setup for me is fantastic. I really appreciate him being able to take me in on my latest guitar as he is probably semi retired now. Mahalo plenty Nate!

Nathan Ching is a very nice guy who did an excellent and professional job in adjusting the action…read moreof my tenor ukulele. He also changed my strings to Koolau Gold Low G with wound G & C strings. Uke is much more playable and sound has definitely improved with a fuller richer deeper tone. His charges were very reasonable as well.

If you're looking for a Kailua music store, look no further than Coconut Grove Music!…read more Located right across the street from Bob's Sports Bar, above Lanikai Brewing Company, Coconut Grove Music is the go-to place for your stringed instrument needs. Whether you need a tuner, new strings, or guitar picks or are looking for a new or used instrument and don't want to travel into town, this is the place to stop by. Street parking is available, or you can park in any of their free, assigned stalls in the small parking lot next to the building. The entrance to the parking lot is a little narrow and can be easily missed, but there is a mini food truck close to the entrance, which might help you find out how to get in. To get upstairs, take the stairs facing the street to the second floor and walk straight towards the end through the brown door. Their old location used to be through the brown door on the bottom floor that took you upstairs, but they are now in the last brown door on the second floor. I will say that some of their items are priced a little more than a big box store like Guitar Center. Then again, if you think about it, if you're already in Kailua, you probably wouldn't want to drive to Pearl Highland or even to town at Easy Music Center to pick up some new strings. Shout out to them for having the Elixir Phosphor Bronze 11|52 acoustic guitar strings and a couple of the Herco guitar picks!

I (and my 9 year old daughter) have been getting guitar and ukulele lessons from Harry Koizumi…read morehere. Great location and Harry is very knowledgeable and great with kids. Also purchased gear here and Rick has been super helpful with my questions.

Ilisa is an amazing guitar teacher and person. I've been taking lessons with her for almost a year…read moreafter I tried to teach myself to play guitar (through friends and YouTube) for about seven years. I get so much enjoyment and value out of every lesson. Ilisa's instruction is highly customized and tailored to her students' interests and goals. She has introduced me to a ton of new music and artists from around the world and in different time periods. The environment she creates is fun and relaxing. I look forward to seeing her every week. She is also very understanding and flexible when "life happens" and I sometimes need to reschedule our lesson. I highly recommend Ilisa to anyone wanting to learn a new instrument or improve/expand on what you already know. Thank you, Ilisa!

I go in with my best friend and it is amazing. The class is very nice and fun, especially with…read morepeople starting out on their guitar journey. The location is pretty convenient and Ms. Ilisa is very patient and extremely experienced. She can even teach young kids, and I've been taking lessons since 2013.

This is one of the top ukulele makers in Hawaii. Don't expect cheap bargains or tourist ukes to…read morebring home to the grandkids. Take the tour, and dig deep in your wallet. You will purchase something that can provide hours of beautiful music.

Great ukulele Great price Great value. I ordered a concert…read morespruce top. Very nice sound. Very beautiful looking. Easily played and set up quite nicely in Matthews shop in Hawaii. I will definitely buy an acacia solid top and body once I save up a bit. Very good quality and even better price. Billy s

Came for the ukulele and stayed for the free lessons!…read more LOCATION & DECOR:  This shop is one of the first shops on your way from the parking lot/valet area. Then lessons were held up in the front lobby area right next to the valet. Full of ukuleles lining the wall and front window. Not really much other decor to be seen. Just shelves of ukuleles PRICE: $$-$$$ Prices for ukulele's depended on the size of the ukulele. The larger ones obviously more expensive. You could pay a little under $100 or you could pay $600. Depends on what you're looking for. They have cases as well. STAFF & EXPERIENCE:  Walked in here to check out the ukulele's We saw in the window and were greeted upon entry by the guy working. He knew everything about ukuleles. He was telling us about how different one sounded and telling us about the cases and the prices and he was especially excited about the daily free lessons. He told us that we didn't need to buy an ukulele for the lesson so that was cool. Then the lesson came and wow! This guy was really informative. Taught us about strings and frets and showed us how to tune the ukulele's, how to pronounce the name properly. He taught us some songs and we were able to take photos of the cords for the song so we could play at home. I don't think I've ever had that much fun learning to play an instrument in an official class. It rained a bit, but we were under the overhang so it wasn't too bad. Great time to take a lesson considering the inability to be outside while it was raining and cloudy. Think I'll come back for a lesson just because it's a good time. Highly recommend it.

The woman who helped me pick out my ukulele was very nice, and accommodating! She let me play…read moreseveral ukuleles, until I picked the one that was right for me. She even helped me compare two, by strumming chords on one uke after I strummed a chord on another uke, and my wife and I were able to hear the different tones immediately. They have very nice, high end ukuleles, but they also had more affordable ones, if someone is looking for a nice "starter" uke.