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    Piano Planet

    4.7 (51 reviews)
    Open 10:00 am - 5:00 pm

    Services - Piano Planet

    Musical instruments and teachers

    Custom piano building

    Piano maintenance

    3 More Services

    Piano repair

    Piano restoration

    Piano tuning

    Piano Planet Photos

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    Recommended Reviews - Piano Planet

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    Which is good for me?!
    Miho W.

    I first learned about Piano Planet soon after I moved to Hawaii. Located along the Nimitz Highway, it is in a large commercial facility. There is easy access to the parking lot. I recently visited the showroom after about 10 years. There were a lot of my favorite pianos lined up in the showroom just as there had been ten years ago. The current president, George, attended me during my visit this time. He was delighted that I knew of the store for 10 years and he listened to my story eagerly. I've been active as a manager of piano classes and music productions for many years, but now I told him that I want to enjoy music purely for myself. What he proposed was an electronic piano that I could play without hesitation even at night. As a music professional, I've always had some resistance to electronic pianos. But they have good points: I don't have to tune them, the installed bluetooth and headphones mean I can play them anytime without worrying about disturbing the neighbors, and electronic pianos are more affordable than acoustic pianos. Taking these things into consideration, I decided to buy Roland's new grand piano that he recommended. The price for the white color was $1000 higher than for a black one, but I chose the white grand type. It was just delivered and it fits nicely in my renovated room. As expected, as George said, the piano's tone and touch do not give up anything to acoustic pianos. A piano has been my professional instrument for many years, but now it's finally time for me to play the piano freely, just for fun; so I'm really happy! George seems to specialize in guitar, but his piano skills are quite nice. I felt that the melody of the piano he casually played expressed his feelings for music that he cultivated over many years. ピアノプラネットを初めて知ったのはハワイに移住して間も無くの頃でした。ニミッツハイウェイ沿いに位置し、大きな敷地の商業施設の中にあります。パーキングも広くて行き易いです。今回はおよそ10年ぶりくらいにショールームを訪れました。ショールームにはあの頃と同じ様に私の大好きなピアノが沢山並べてありました。この日応対してくれたのはジョージと言う現在のプレジデントでした。彼は私が10年前からこの店を知っていた事を喜び、私の話しを熱心に聞いてくれました。長年ピアノ教室や音学プロダクションの経営者としても活躍して来ましたが、今は純粋に自分の為に音楽を楽しみたいと彼に話しました。彼が提案したのは夜でも気兼ねなく演奏できる電子ピアノでした。音楽のプロとしてわたしは昔から電子ピアノには若干の抵抗があったのですが、調律しなくて良い、時間を気にせず演奏できる、そして純正ピアノより価格が安い。これらを考慮して私は彼が勧めたローランドの新作グランドピアノを買う事に決めました。白は黒より高かったのですが私は白のグランドタイプを選びました。それは引っ越したばかりでリノベーションが完了した部屋にナイスフィットしました。流石にジョージが言った通り音色やタッチは本物のピアノに負けていません。そしてBluetoothが搭載されているので演奏の楽しみ方がどんどん増えそうです!長年ピアノと共に働いて来ましたがわたしにもようやく自由にピアノを弾ける時間が取れる時になり、本当に嬉しくて堪りません! ジョージはギターが専門の様ですがピアノの腕前もかなり年季が入っている様でした。彼がさりげなく演奏してくれたピアノの旋律には長年培われた彼の音楽に対する気持ち込められて居ると感じました。

    Tess H.

    I went to Piano Planet a little less than a week ago looking for a digital piano and George was super helpful! The whole process was easy and stress free. So many different beautiful pianos. You can have it delivered or choose to do pick up. We did pick up and it went smoothly. Couldn't recommend this place more!

    Kawai GL
    Vernon Y.

    Piano Planet is a local piano business that has been around for twenty plus years. George Nellas, Owner sold us a Yamaha U1 upright piano nineteen years ago. The Yamaha was a refurbished piano from Japan. My daughter practiced for her recitals on that piano while the rest of the family played songs, chop sticks and enjoyed the piano. It gave us lots of great memories. Last week, we happened to stopped by Piano Planet and George was there. He helped us as I inquired about the Kawai and Yamaha pianos. He was very helpful and answered all my questions. Being a Steinway dealer, he does not carry the Yamaha acoustic line in the store. George showed me his Kawai GL and Boston GP lines. He explained the connections Steinway has with these brand of pianos. It was very informative. I told him that I may be interested in a used piano and shared what I was looking for. He told me to drop him an email and he would send me info on the Boston and Kawai lines. He also mentioned that he would provide a quote for a new Kawai he had in the store. We left feeling good about what was shared. I sent an email and thanked him for his help and time. Later that day, George sends me info about the pianos and a quote. We purchased and traded in our piano and got a Kawai Baby Grand. George made it happen. His helpful information, care and service was so appreciated. It is what I believe kept him in businesses all these years. He builds relationships and connections with his patrons. That relationship and connection brings you back when you are in the market for a piano. Loyalty and honesty seems to be other qualities he possesses as shared by many on Yelp. Evidence of his loyalty is with "S and S Piano Inc. delivery service." They delivered my piano (Yamaha) nineteen years ago and today.....delivered my new piano to my home. They were fast, efficient, and courteous. It does say a lot when companies work together for these many years. Thank you very much George Nellas of Piano Planet for our new Kawai piano. It's going to bring us continued joy and memories. This is a heirloom for my family. If you are in the market for a new piano.......don't hesitate and check out Piano Planet and see George Nellas, President.

    Keith playing on a Steinway
    Charles S.

    I would highly recommend Piano Planet to anyone looking for a quality piano (acoustic or electric). Not only do they have a stellar selection of various grand and upright pianos, the service was very warming and welcoming. I made an appointment with Keith, who right from the start, made me feel at home and comfortable in the store. He kindly walked me through all the various sounds, mechanisms, and various qualities of each piano. Furthermore, Piano Planet's collection of Steinway and Son's is absolutely magnificent. I was blown away by the range of pianos they had available. If you are looking to purchase an extravagant acoustic piano, this place takes the cake. Also, I would like to personally recommend Keith as your trusted piano advisor. He was extremely knowledgeable in my personal needs as a piano enthusiast. I felt his sincereness. Also, I did not feel like he was trying to make me purchase the most expensive piano in my price range, but help me explore which piano was BEST for me. What more could you ask? Thank you so much, Keith! Not only are you a fantastic piano advisor, you are an inspirational player. Cheers and Mahalo, Charles

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    George Nellas was awesome with helping us secure a used upright piano. We are pleased to with our purchase.

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    3 years ago

    Piano Planet is the best place to shop for a piano in Hawaii. Greg and Keith are wonderful!

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    Review Highlights - Piano Planet

    I went to Piano Planet a little less than a week ago looking for a digital piano and George was super helpful!

    Mentioned in 24 reviews

    Read more highlights

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    Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

    They have such an extensive variety of musical instruments! I went on a Black Friday sale day but…read moreI still received top notch customer service. I was never forgotten and was constantly being asked if I "needed anything" while I tried out a new guitar that I purchased that morning. Prices seem comparable to other local music stores. I almost forgot to mention that their website provided me with much more information about the guitar that I was looking at than I could find on my own via Google! I should've started my research there first!

    Tomo's Piano Service

    Tomo's Piano Service

    (7 reviews)

    TLDR: Grant is very unprofessional and doesn't know how to handle business. Zero communication…read more Blocked my contact. Hung up the phone when calling from another line. ------ In September, Grant was hired to tune our piano. Per his recommendation, we hired him to install dehumidifier rods. However, I changed my mind about the installation, so he returned to remove it. He was still paid for his time because he gave me a partial refund. He didn't express anything at the time and he was partially paid, so I thought we were in good terms. In December, I texted him a question in regards to tuning, with the intention of hiring him to tune the piano again. We had a special pianist scheduled in January. I didn't get any response, so I followed up a few days later. Again, no response. Comes January and I texted him about re-installing the dehumidifer rod. However, I noticed my text didn't show as "Delivered". I tried calling him the next morning, and it went to straight to voicemail. Out of curiosity, I called him with another phone, which he answered. Upon introducing myself to him, he said "I'm not available right now. Sorry." And, he immediately hung up. Honestly, I have no idea what I could've possibly said or done to hurt his feelings. Maybe, he thought I was not an "easy client" for changing my mind on the dehumidifer rod. Either way, it doesn't change the fact that Grant is not professional at all when it comes to dealing with clients. He will literally block you and even hang up on you when you confront him. Just be aware when hiring him. Don't expect a long lasting business relationship as he can suddenly cut you out for hurting his feelings. Hawaii is a very small community. I hate to leave a bad review as everyone knows everyone. I have no intention to hurt people's businesses. But, I can't resolve anything with Grant since he wouldn't explain to me anything and completely blocked me off. So, I'm just here to warn others. Don't get me wrong, Grant did an excellent job tuning. He knows his craft. He just doesn't know how to deal with clients, which is crucial in running a business.

    My Baby Grand had sticking keys and was badly out of tune after years of being untouched. Grant…read morecame over and diagnosed the problem (later) telling me the piano was in shock mode! He asked if he could remove the inside and fix it at home which was ok by me because the repair would take many hours. A couple weeks later ready to install he spent another 4 hours putting everything in place and then tuning it. It sounds so beautiful now that it makes me want to start playing again. Grant is a little quiet and a perfectionist and I highly recommend him. For all that he did he was reasonable. Thank you Grant.

    Piano Planet - musicalinstrumentsandteachers - Updated May 2026

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