First Id like to say when ever I encounter Ms Gina its ALWAYS A PLEASANT INTERRACTION. Ive been coming for YEARS to use the facility and when I can afford to get them washed and dried FOR ME I do and Ms Gina has ALWAYS DONE A SUPERB JOB.
WELL few days ago your new guy Majid was the one who washed/"dried" my clothes & well its a mess and Im completely dissatisfied after paying $163... HE DIDNT EVEN FOLD THE SOCKS!!! THEY ARE ALL THE SAME BLACK SOCK - NOT DIFFICULT!!
when I came to get my clothes the 1st thing out of his mouth was that I "owed him a $100 tip for all these clothes, and he continued to tell me I need to do my laundry more often, he also informed me my dirty clothes were STINKY (I didnt know dirty clothes were supposed to be clean?), the folding job is HORRIBLE (has he never folded clothes before?), clothes all in NO ORDER whatsoever - I will have to re-fold the clothes and well THEY ARE STILL DAMP. I thought my $163 included them being 100% dry - that's how its done when Gina does it. My son got up this morning to go to work and his jeans were WET not damp = HORRIBLE!
RIP Junie even did a beautiful job when he was there.
DID I MENTION I LIVE BY A DIFFERENT LAUNDRAMAT BUT CHOSE Rainbow SOLELY BECAUSE GINA IS AN AMAZING HUMAN.
As a paying customer I should NOT be made to feel that my business is not welcome and ALSO as a paying customer I should NOT have been spoke to like I'm a child IM A FULL GROWN ASS WOMAN!
I am seriously under the impression that Majid doesnt understand his responsibility as a employee at this establishment.
RAINBOW YOU JUST LOST A LOYAL CUSTOMER! read more