Firstly, it appears as though Rainbow utilizes different managers at various locations throughout the Los Angeles region. As of recently, this location has a manager by the name of EVIE (Hispanic older woman with a masculine metrosexual haircut) and I am very displeased with her behavior. I had a return that was after 30 days - the policy states that any return AFTER 30 days WITH receipt is due a merchandise credit which is completely fine with me, I did not expect to be refunded my money. She was refusing my return for a merchandise credit and only after I pressed the issue and told her she MUST uphold the policy did she process my return for a merchandise credit. She told me she would "try" to do it as if she was doing me a favor. She literally tries to deter returns by LYING to customers about the return policy despite it being written in black and white. (They don't like to process reruns because it messes up their sales quota) It's not my job as a consumer to instruct her to follow Rainbows return policy. She said that "they" said they cannot honor returns after 30 days despite what the policy says in the store. She is a bold face liar and I will be contacting corporate, as a manager she should always follow policy! read more

Love this store They have a great plus size selection Great prices and variety It's alittle tight on the walking space but other then that I can't complain read more

Excellent selection of clothing but the sizing runs small! Their plus size clothes are not plus size at all! I have better plus size clothes from torrid, I highly doubt I will buy clothes from here again! read more

If you know me I love Rainbow Shops! Their selection is always up to date and organized properly. I've NEVER had a bad experience at any rainbow shop store from LA TO NY. Tracy "that black lady" is an amazing woman she's been there forever It's unfortunate that's others have not gotten to know her the way I do. Knowing someone genuinely changes your whole experience! Very rarely do you find someone who's dedicated to their profession and the community. I encourage each reviewer to check their energy and reproach the situation. You don't want to miss out on their sales because $40 can have you feeling like a million bucks read more

Horrible customer service. Tried to return an online purchase using their return label. It was somehow lost and they blamed the post office. The post office says it was delivered. I gave them a second chance, tried to return another online purchase by taking back to the store. They never refunded my money. read more

I wanted to return clothes right after the purchase. However, they were not able to refund me on the card I paid with as it was non American card. Mind you I did ask about the refund policy and they didn't mention anything about it or that it could be an issue. The lady said it can be any card as long as it's in my apple wallet that can be used to proceed the refund. I gave her my Chase card. 2 weeks later I still haven't received a refund!!! So not only I haven't got clothes but also didn't get the money. I feel scammed. The lady was also rude about the whole process and inflexible. Said she's the manager but somehow couldn't process a cash refund. Won't recommend! read more

The clothes are fine, there's just this black old lady who is rude for no reason. She judge the way I look saying that I look like someone who needed a job and then started saying she could rip lashes off just for the way i dressed. All of the employees are mean, I'm a Spanish speaker and I curse a lot with my friends. They all tried to make it seem as if I was speaking about them and instigating Bad customer service, rude ass ladies read more

Rainbow Shops - Rude employee - Women's Clothing Near Me - Los Angeles, California

This is an attempt to see if I lost keys in the Slauson Vermont store last Saturday. I call and can't get thru. I love the store and the manager...for years. My email is purplehaayz@gmail.com. If you find keys with a Lil purple on them...please email me. read more

I go to the shop when I am in a pickle and need something quick. I do have to pick and choose certain items cuz some of the things they sell are on the cheap side but you can get a decent item every now and again. You pretty much get what you pay for. They actually have good customer service believe it or not. read more

They always have unique pieces and variety of color . The ladies are always nice whe. I go .you can always return or get money back

They're good with returns within the timeframe but their stock (shoes) is limited & the clothes are cheap & run small, most cheap items do.

Horrible customer service, as soon as you walk in there is this black lady who is always at the register very rude along with the rest of the employees you ask them something and they act like they cannot hear you or they just don't even bother on helping you find what you are looking for never going back there I wish the owner would do something about this. read more

No one answers the phone. I have called many times prior to the Corona pandemic and yet no one answers the phone! I like that Rainbows has tall women sizes as well. Maybe I will be back. Maybe I won't. read more

GHETTO its in the hood so you have to expect it!!! We came in they were only accepting CASH the card machine had went out the line was long and they were closing so the workers or should I say MANAGER was rude asf... I watched her talk aggressive to a customer im like WOW all I needed was a tank top but I changed my mind read more

Rainbow Shops - Women's Clothing Near Me - Los Angeles, California

The store is so clustered and ugly for one,unorganized.They never have a variety of shoe sizes.The Staff including the manager suck at customer service and are very rude and unhelpful.Horrible management. read more

The older black lady I believe she's the store manager is super rude!!! She acts like she's at home and owns the place I was asking for help about some bras on top hanged and she was being lazy didn't want to grab the hanger she said whatever is down there are the sizes smh but clearly there was more sizes on top the other cashier noticed and I told her and she went to grab me the size I wanted from on top mind you !!! The store manager only acts like this with non black people!! Everyone else was getting treated nicely but she saw me small and young and Hispanic wanted to act rude with me " which one did u want? " then raised her voice band said " Hello!! Which one was ur what u want come on " like wtf if ur racist stop working in south central not just black people who love rainbow and if ur to old to work in customer service quit ur job retire ur but already ... this rainbow has bad reviews because of her !!! Hire someone new!!! read more

Once entering this store I heard so much profanity from a customer cursing throughout the store . The store is a fire hazard so much clothing everywhere. I bought 2 different types of leggings and the cashier said they are final sale . I said ok let me try them on first and the cashier said I couldn't try on the leggings because it's a garment that is close to my body . I was on the phone at the time with my sister when I was told this and my sister said is the leggings marked down and the cashier said no when I asked . I said so I'm purchasing a product that I can't return as well as can't try on . I said I never heard of a policy and she said I don't make the policy . Yes I have purchased from stores through out the region and this is a first . On exiting another store worker asked me about the service there and I said I will be reaching out to corporate and writing a review on yelp . Very unhappy customer, poor customer service ! read more

Rainbow Shops - Women's Clothing Near Me - Los Angeles, California

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Very nice place, and excellent customer service. My first time here. My co worker recommended me here, and I'm excited to wear what I decided to get for the graduation day of my students thank you Janet and Tracy ! Very helpful! Will definitely come back. read more

This store is very reasonable whoever think that this store is high price have big issues you can find whatever you need when you need it especially when you're in a rush those who have complaints on this store have issues Within themselves I love this story they have awesome people working in there. read more

Really horrible customer service I had Jumba juice , in my hand she told me I can't walk in the store ,I told her I place in the desk it's fine , she said no , I look at her and told her do I just leave she said Yes , I told her wow horrible customer service , she after yelled fuck you bitch , will never come back here again ,, wow horrible place read more

An employee named Tracy was so rude and talks to costumer aggressively. She needs training. I had to call costumer service in order to get the help I needed. Last time shopping at that store. Only 2 employees have been helpful. The rest are so rude. read more

For a low budget store the prices are expensive. Will stick to TJ Maxx Ross Stores Marshalls Fallas Paredes Nordstroms rack kohl's.

HORRIBLE CUSTOMER SERVICE! First one of the associates told a group of customers not to shop near the door because she was tired if hearing the alarm go off so often. Then the girl at the register wouldn't even acknowledge me when I wanted to try some items on. Not only was i standing right next to her but it seemed as if I was bothering her while she moved at a ridiculously slow pace. I went in with making a large purchase in mind and left with nothing in hand. Disgusted. read more

The manger there didnt know what she was doing when I went earlier this month she was very rude she is old African American lady I want to was return and she didn't know how to help me she had to go get someone to help her. When I enter the store she did not welcome me at all. read more