They do great work if you own a brand they sell. However, they do not seem as interested in…read moremaintenance, repairs, or parts for brands they do not sell. When I am on vacation at the cabin in Lake Nebagamon, I don't want to burn up much time with the chores. I think they have an opportunity if they would stock a few of the basic parts for high volume brands such as Craftsman and if they would enthusiastically help people with all their yard equipment needs.

Came out to my house prepared to take my snowblower to his shop, but was able to solve the problem…read moreat my place. He took his time to explain the problem and what I can do to get longer more efficient use of my snowblower. Price was reasonable and I am ready for the winter.

Do NOT use Daugherty Appliance. They do not honor warranty work. Technician told me the ice maker…read morethey installed was under warranty. He ordered new ice maker and installed. Because he installed the new ice maker after warranty expired they would not honor the warranty. Will never use them again!!!!!!!!!! Bill R

Dish washer repair. Found the problem quickly. (loose door switch wire) Showed up on time. Was…read morecourteous and professional. Came back to adjust the spinner. (after a leak) resolved the problem. Thanks Justin

The manager and owner acknowledge their repairman is arrogant and rude. They also have full…read moreknowledge the repairman misdiagnosed my washer, recommending me to purchase a new washer due to $600+ repair. I replaced the common part that caused my issue in 30 minutes for less than $15. No refund of diagnostic charges or apologies. just excuses. The known poor customer service definitely fits this compan.

It's really time for them to close up shop. After giving the repairman $84.95 and told our…read moreLiebherr refrigerator needed a new sensor for the freezer and that would cost $495.00, I never heard back. I called every single day after a couple of weeks and was told they were waiting for tracking on the part. I gave up after 5 weeks, called Liebherr's "after sales service" and was guided thru fixing my freezer, using my cell phone as a camera, amazing! It did not need a sensor. This appliance service is where Johnson Mertz in Duluth sends you. Shame on them!

Could swear we were told we only needed an installer for our stove because it's gas. If we took…read moredown the microwave and took out the dishwasher they'd hook them up. They dropped off our new suite of appliances and nope, they don't do that.... Oh boy.

Unacceptable customer support. I called for service on my oven and received an appointment for…read moreeight days later and was told to call that morning for an appointment time. I called the morning of the appointment and was told they had to reschedule and offered a date another eight days later. They offered no other options. I'm going to find another company that will actually provide customer service.

Unlike most of our past technicians, Virgil is reliable, experienced, and knowledgeable…read more We always hope he is the one "assigned" to us when we have an issue with our washer and dryer.

I didn't have to wait for him . J. came nice and early I didn't take up the whole day to wait for…read morewhen the technician was going to come. Pleasant, efficient, helpful, and friendly. Experience on this service was more than satisfactory. K . Use