Lily is fantastic! One of the best massages ‍ be ever had. She asked questions and checked in to…read moremake sure I was getting what I needed. Don't be fooled by the website - you do not have to get walked on. Unfortunately the front desk staff were rude, disinterested and almost hateful before and after the massage. They'd get at most. The outside of the building/location was a little off putting but the inside is nice and very clean. We went in a friends recommendation and would definitely go back to get massages from Lily but if not for her the front desk staff would make me want to go somewhere else.

For my birthday, I treated myself to an essential facial, back microdermabrasion and eye brow wax…read morewith Yelena. Booking was very easy on their website and I like how they give detailed descriptions of their services. For my appointment, I was greeted by Yelena who asked me to fill out a questionnaire while she prepped the room. The place is decorated so nicely and it's super clean! She led me to the room which is cozy and inviting and did not feel like a doctors office. Yelena is so friendly and knowledgeable, I felt comfortable with her right away. The table that I was on was amazing too, I nodded off a few times because it felt just like a bed! My facial and back microdermabrasion were amazing and my eyebrows are on fleek! I loved my time there so much, I booked for another service for the following weekend. Definitely give this place a try and pamper yourself!

I had the best time ever at this hair salon! As I headed into the new year, I wanted to make a…read morechange to my hair, and after a friend recommended this salon, I booked with Brianna Tolle! She was amazing!!! She made me feel at ease as I made a big change to my hair, explaining every step and answering my questions along the way! I absolutely recommend her, as I will definitely book with her again in the future! We had the best conversations, and she gave me my dream hair! The salon was so fun overall. It seemed like they had a lot of cool stuff going on. This time, as I entered, I saw they had an event for permanent jewelry, and I'm still upset I didn't get one! But the place was nice, bright, and clean. They also offered complimentary drinks like dirty sodas, which I gladly accepted! I also learned they had a bunch of other services besides just hair care! Also, the pricing was honestly the best I've seen in the area for good-quality service and a colorist who knew what they were doing! I felt so pampered and taken care of here; I could tell many of the other customers around me were repeat clients, which is always a great sign! If you're looking for blonding, absolutely book with Brianna Tolle. I know I will again in the future!

Friendly service and very welcoming. Also Ally is a great hairstylist! Always enjoy coming back.read more

I was very happy with my experience here. I had an hour massage with Dorthy and she was fantastic…read more Head to toe, front to back, in one hour! It was so relaxing I thought I was going to fall asleep. I especially loved the work she did on the neck. I felt so much better! Also want to note that the music was perfect. I don't think I've enjoyed music as much for any other location / massage. I'm definitely looking forward to coming back. I purchased the wellness package so I have another two 1 hr massages!

Today I did a walk in to get a hair cut that is the first experience within this style. Customer…read moreservice was amazing, stylist was so friendly and the setting was comfortable. Thankful for this place and looking forward to returning!

10/10 experience from start to finish! As soon as I walked in, I was greeted by the kind staff at…read morethe door. I got my hair done by the lovely stylist Kenya! I came in with dry, tangled, unruly curly hair and I left with a beautiful cut, layers and a stunning blowout! I have very thick long hair and Kenya was able to blow it out with ease!!! I'm obsessed with my hair! The salon was very clean and cute too! I can't recommend Kenya and this salon enough!!!

This review is specifically about my experience as a trans femme here. I was unsure about coming…read morehere initially, after reading about places like Olympus Spa denying entrance to transgender women. I dress and present feminine, but am visibly AMAB. When I came in with my friend, who is a cis woman, they gave us both the pink sets of clothes and directed us to the womens side without asking or saying a word. Nobody bothered me while i was in the womens locker room and soaking pools, and everyone i encountered was friendly or neutral. The sauna and soaking tubs were wonderful, and overall, this was a great experience.

Palace Spa used to be a relaxing place and a fun treat once or twice a month. Self care is…read moreimportant, right? But, having said that, I'd recommend getting your self-care elsewhere. I will no longer give this establishment any of my money. I've been going here for many years. A few years ago, their was an ownership change. That's when a little gem started to slowly turn into a lump of coal. As will all things mechanical and aesthetic, maintenance is required. They seem to not even do the bare minimum in that regard now. I can only speak to the men's side of the clothing optional Spa areas, as I haven't been in the Woman's areas. But, there are loose tiles in the hot tubs. The tempature of the tubs is also an issue. The "Warm" tub is about right and most of the jets work correctly. The "Cold" tub is cold, but it should probably be about 10-15°F cooler to have actual theroputic value. The "Hot" tub is like warm bath water and most of the jets in that tub barely work or not at all. This has been the condition of the tubs for years now. . The Steam room has been down for many months now. I asked about it the last time I was there and the Eastern European woman who is, I think, a manager of some sort, immediately got argumentative, was rude, defensive and aggressive. All for me asking a reasonable question. She made some excuse about being able to find parts for the stem room. This feature is a very important part of what a facility like this has to offer, and part of what we pay the $40 entry fee for. They offer no discount or other compensation for this inconvenience to their customers. Just a very unprofessional looking sign taped to the window and inside the facility. That's another thing. The customer service is absolutely lacking. This is supposed to be a relaxing and welcoming atmosphere. The front desk is often manned by very rude people, especially when the Korean man is working the front desk. He's very rude and if he speaks English at all, I wouldn't know it. He's often busy looking at videos on his phone and ignoring you when you ask a question. No "hello" no "Thank You" nothing at all. He'll just push the credit card machine towards you to indicate you're supposed to pay and gather towels, a locker key and a uniform for you. They also often will be cleaning the facility with hoses drapped across the facility and that feature being shut down during operating hours. This is hardly relaxing and is very unprofessional. How about doing the cleaning when customers who pay to use the facilities you are cleaning aren't there? All in all, what used to be a nice spot is now a complete turd.

I called in the evening to schedule an appt. The lady who answered the phone just kept repeating…read more"it's busy tonight" ...I then stated I wasn't looking to book today, but for another day. She clearly didn't understand me, and just kept repeating; it's busy tonight. then another person grabbed the phone, and said hold please...and then hung up on me =/ so can't really speak on if the "massage" was going to quality ..because the fact they have someone answering the phone who doesn't understand english..was a BIG NO THANX for me

Wonderful customer service, outgoing staff, top tier massages. Very clean & quiet place. Highly…read morerecommend

Amazing. This place is BEAUTIFUL(understatement of a…read morelifetime), clean, and organized. And Brandy is so professional and knowledgeable. I went here the first time with a groupon with a friend for a facial.. Heavenly. It was my first one and she explained everything and answered all of my 10000 questions. Haha But the real reason I'm writing this review is because I went in for my FIRST bikini wax. I was so nervous and she put my nerves to rest right away. She explained everything to me as we were going and why she was doing it that way. We even had some 'complications' with the wax because I was sweating and she even made THAT as painless as it could be haha. Seriously, the only pain was from that small part. I am so glad that I came here for my first real waxing experience. 10/10 would (and will!) recommend to my friends and family. Ps. Price is also very reasonable, no more than a nail salon that has questionable hygiene/training.. Plus they have a LOT more services. Check them out!!

Brandy is amazing, the facility is clean, classy, and welcoming. She totally took the time to…read morepamper me and find the right solutions for my sensitive skin. She is very knowledgeable on the biology of skin and explained each thing she about to do. She makes her own skin care line which is 100% organic. Would def recommend her to friends, family, and coworkers.

I have been to a good amount of nail salons here in WA and I cannot believe I have never come here…read morebefore especially with it being less than 10 minutes from where I live. This place is a total gem! A very comfortable, welcoming and clean environment. While I did come in on a week day I was able to get serviced within less than 5 mins as a walk in. Decent prices for pedicures that were done exceptionally well. Along with Zero upselling or pressure to do any extra services which I feel like is unfortunately a common experience at most nail salons. My lady Hun, sweetest lady ever, had a great conversation with her and she even serviced me with her beautiful nail art, completely complimentary. Will definitely be returning!

I went back almost exactly 1 month later, and only to change the design, they lasted so long! These…read moreare my own nails with the dip powder, but previous places I've gone, never even made it to the end of week 3. This 2nd design I had done, new photos added, and they're going to be a month old tomorrow, which I'll be going back to update the design with Jay again. Do yourself a favor and check them out!

Martin was just what I kneaded :) Martin is amazing and completely fixed what needed fixing on…read morethis body and made me feel great. I highly recommend Martin to anyone looking for a truly therapeutic and rejuvenating massage

I am so blessed to have found Martin! My local coffee shop was promoting his business and I…read morecouldn't be happier with how my appointment went. He heard my needs, targeted my problem areas along with the rest of my body, made sure I was comfortable the whole time, explained his process and style and communicated perfectly before and during our appointment. I can't wait to make my next appointment with Martin!