Would give 0 stars if possible. Had a horrible experience at this establishment and they refuse to remedy the issue.
First, let's talk about how we got here. I reserved this room through Expedia/Chase Travel and the pictures that Rainbow Lodge provided looked NOTHING like the room we received.
Next, let's talk about noise. I can understand the road noise, as it is quite literally right off of the highway. What I can't excuse, is my neighbors door having to be kicked/forced open. Or any movement from the upstairs patron creek and echo throughout our room.
Lastly, Comfort... or lack there of. The window ac unit for the room was broken. They had makeshift handles, but it still only worked on max heat. We had to continually get up throughout the night to turn it off and on to regulate the temperature in the room. On top of that, there was NO BLANKET/COMFORTER. We had 3 sheets on the bed. Thankfully we had our sleeping bags in the car.
At checkout, I received an automated text on how to checkout. Since we had already left and forgot to lift the shades, I texted back to notify them and received no response. So I assumed, it was an automated text line. I decided to wait until I got home from 14 hours of travel, to report my claim through Expedia/Chase Travel. Rainbow Lodge says that they will not resolve the issue because "I never reached out to them." As previously stated, that is false. They did not text me back when I notified them of the shades, which would have given me the opportunity to voice my concerns.
When I did text the line with my concerns after they refused to remedy the situation with Expedia/Chase Travel, I was met with the same excuse "you didn't reach out during your stay" which I'll say one last time, is false.
I 100% will never stay here again. Please proceed with caution if you choose to stay here. read more