I spent the Summer using my all-wheel-drive car on the beach. But that means all Spring sand was blowing in my face off-and-on no matter how many times I tried to clean my own vehicle. I finally decided that I was going to get it cleaned by a professional. They have a service, interior super clean, that focuses on vents, dust, sand, etc. It cost $48 but I needed it. The waiting area was nice. There are seats, a little convenient-store-like setup so I could buy snacks or air fresheners. No one inside greeted me but the guys outside were nice. At the end one even told me they have a shuttle service for detailing so that I don't wait in the future (I wish someone inside had said something like that). When I was shown my car there were some spots that still had sand remanence. Obvious spots. They cleaned that on the spot. I was happy! I thought they got all the sand out. However, three days later I hit a bump in the road and sand shot out of my vents. They said they used a shop-vacuum to get all the sand out, but it doesn't seem they went all the way. My car looked good for a few days. I went a few days without sand. The price was a little high. I wish I had been told I didn't have to sit and wait 45 minutes before hand, but they did the job. read more

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Nothing like a pricing structure that tells you the best upfront without having to soak in the menu of different washing. Compared to Mister car wash these guys are so much better not only from value but to quality as well. These guys take their time and do a quality job. The one pet peeve I have is rushed service with bad quality. That was what turned me away from mister car wash about a year and a half ago. Rain Tunnel is definitely a site for soar eyes. They vacuumed my vehicle and dried her up and got her looking good! I got "the best" wash which is their best wash. It's full service where they will vacuum, wipe down your dash, dry up your vehicle, and shine your tires. At $25 it's the best deal in town! I've yet to see a comparable car wash that goes above and beyond like these guys to give you the best bang for your buck. read more

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I would give 0 stars if possible. They wouldn't give a refund for the service that I paid for. When the finally did, they not only did it wrong, but sat on a pen on my tan seats and then claimed they have nothing to do with it. This was the worst service I have ever received in my life. I hope the owner calls me as they stole money, ruined my interior and did a shitty job anyway. The manager just yelled at me and my husband. Really? read more

Make sure you thoroughly inspect your vehicle before driving away. I've had towels left on the passenger side floor, the hood of the car and one worker closed the cup holders so I couldn't see that they neglected to wipe the inside of those down. One perk, you get a free car freshener with one of their higher priced washes. read more

Went to the car wash because my truck got dirty with some mud dirt and pollen from a tree. They refused to wash my car stating that the stuff that was on my truck get into their cleaning wraps thus hurting other vehicles I'm unsure why they don't have any kind of system where they can spray the car down prior to sending it in through the car went up the road to a Mister car wash and they cleaned it no questions asked read more

This place has gone down quickly. It was a go to place because they used to do a great job. Now it's about how fast they can get the cars out ,regardless of quality. $27 car wash can't even get a decent vacuuming and if you say something they remind you quickly that it's not detailing. I'm just asking for a decent vacuuming and wipe down the dash. If the best car wash gets you this I can't imagine what a basic car wash looks like. I tried few times just to make sure it wasn't a one off situation. After today I will not return here. Not recommending at all. read more

Rain Tunnel Car Spa - Poor vacuuming - Car Wash Near Me - Albuquerque, New Mexico

Today I took my very used Honda Civic to Rain Tunnel to have everything done, Exterior wash & Wax/Interior & seats cleaned, it took 2.5 hours to complete and I'm very happy with the results! My only gripe, the Employees have access to Clean, Bottled Water, there is an old un-filtered water fountain near the desk and the softdrink machine was completely inoperable and next to zero shade for customers spending hard earned money. read more

I just left this crap hole. Although the employees doing the cleaning are very kind - I am just not impressed at all with this place. I paid for a full service wash (covers basic interior and exterior) and it seems like only the exterior was done. I attached a few photos of my dash and center console to show how dirty they still are from a road trip. They were busy but not THAT busy. Does anyone know where I can go to get what I pay for? TIA. read more

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Must say they did a great job on my car. I will be going back. Clean inside and out. 20 bucks well worth it read more

Rain Tunnel Car Spa - Nice clean truck - Car Wash Near Me - Albuquerque, New Mexico

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It seemed well priced, but they left my car dirty. The windows were smudged and it doesn't even look like they vacuumed. When they called me because my car was ready, no one was even there to say goodbye or give a tip to (which was my intention). Then, when I saw that the car was still dirty, there wasn't even anyone around to talk to. I will NOT be going back or recommending this place to anyone. read more

Rain Tunnel Car Spa - Car Wash Near Me - Albuquerque, New Mexico

I went to this car wash because of the reviews... I paid $100 for a so called detail on my car. I was told my carpets and upholstery would be steam cleaned and my interior would be wiped down and protected. I went to watch the so called steam cleaning, all I saw was a guy with a spray bottle spraying my upholstery with something pink inside, never saw a steam cleaner! when I go my car, my cup holders and arm rests were full of dirt and liquid, I showed this to them..... they did try to clean it up... that's when the used the compressor to blow out the crevices ... lots of dirt came from under the seats and they vacuumed it up. I did try to speak to the " manager" (I noticed 2 chips on my hatch)... he looked up from his cell phone and said not responsible and went back to looking at his cell phone! I have asked for someone to please call me! So far... nothing! I will say the other people working there seemed to do a decent job and were quick.. read more

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Car need a wash? Look no further! Not only is the rain tunnel car spa locally owned, they hire so many youth, and stand by their service! We went off tossing and accidentally scratched my SUV, they not only took out most of the scratches but gave it a fresh wash, vacuum, and had it smelling like a brand new car! read more

Went to this place based on the reviews, bought the best car wash for $25 After i went through the car wash. They cleaned the inside of the car... which they didn't...there were five guys including the manager just chilling around my car laughing and having fun, while one person spent 2 minutes cleaning the inside, while most of his attention was on the five guys. The dashboard wasn't touched and dust was still completely covering it. Place was just awful. read more

Rain Tunnel Car Spa - Dashboard - Car Wash Near Me - Albuquerque, New Mexico

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I love this place for two simple reasons: 1.). The staff is very friendly and helpful. The first time I visited I was confused by the credit card payment machine. An employee sprinted out to assist me in the process. 2.). They always do a great job with my car they take extra care to get the car dry so there are no water streaks. If I ask for extra services they make sure it gets done correctly. This place is much better than Mr. car wash read more

This company was so very helpful to my friend's car! They went above and beyond to try to accommodate our needs while maintaining OSHA guidelines. Everyone is friendly and professional. I saw that they put in 100% effort in each car. read more

I will never go back!!! They half a@@ wash my new white car and then were rude when i asked them to wipe of the black mark surrounding all four doors. The trunk are was covered in dirt and they tried to tell they were scratches but yet when he wiped them they came off. He the manager told me that if i want my car to be cleaned like that i needed to pay for a detail.my response is why should pay for their Best carwash if they just run it thru the machine and they lightly dry it leaving it covered in dirt from the weather. The service and workmanship is lacking. I have been a loyal customer for over 20 years and will never go back!!! read more

Great place to wash your car! The most affordable exterior wash is $8 which is a basic exterior wash and it includes access to vacuum cleaners. For a person that likes to take their time vacuuming every crevice, this is a perfect place. The vacuums don't have time limits! The staff was very friendly and it made the overall experience very pleasant. I am definitely taking my car to this car spa again! They also offer premium washes and interior detailing for a higher price. Maybe I'll give these a shot some time. read more

Poor car wash. Rude employees. One even Yelled yes yelled at me for not wearing a mask out doorsI was at least 10 feet away from the nearest person. read more

This location is the newest location to the Rain Tunnel Car Spa car washes in Albuquerque. The facilities are very up to date and clean. The staff are very friendly and helpful and make sure you always leave satisfied with the way your car looks. The location is very convenient to where I live and the prices are very reasonable. I did leave with my car looking spotty with water that was not dried but for the most part they did a very good job. One of the better car washes on the West Side in Albuquerque. read more

Just went to This place got the basic car wash had to pay 3.50 extra for them to dry it then we didn't even get to vacuum the car all areas where closed with cones they didn't even mention that we wouldn't be able to use the vacuum no customer service at all no happy faces paid 12$ to still see bugs on the windows and drive away without vacuuming yup! I won't be back read more

There were hard water spots, baked in by the sun and heat, all over my new car hood/grill thanks to the sprinklers at my apartment complex. Rain Tunnel specialists were able to do an acid wash to get them out. They did an absolutely wonderful job! Excellent service all around! read more

I showed up 5 minutes before they were going to close. I was the last car to go in prior to them putting up the cones. Even though they had to go over their quitting time they did an excellent job on my car. They were courteous even though I knew they probably were done and exhausted for the day. read more

Tired of the crappy job from mister, so I gave this place a shot. For a third less of the cost, they did 100 times better! Truck looked great after I left, and great service from the employees! read more

What is happening to customer service? I used to recommend this place above Mr Carwash but now it seems their standards have dropped and they're no better. Was told a 45 min wait. After more than an hour (20 mins of which my car was parked in the "detail" parking space) I went in to ask for an estimate. They told me "oh yeah it's done". When I asked why no one had told me, I got a shrug and "we're busy". I went to the car and noticed that my leather seats had not been cleaned, a service I had paid extra for. A guy had to come over and do that part, again with no apology. Additionally even though there's a big sign posted saying "no mask no service no exceptions", the cashier was maskless the entire time I was there. I will no longer be giving them my money or recommending them to my friends. read more

Best wash in Abq hands down! They washed and waxed my ride today for almost $20 cheaper then the other guys! Service was 10 times better than the other guys, service manger and GM greeted me and were amazing gentleman. The other guys (mister) will not get another dime of my money, I'm spending my money here! read more

Rain Tunnel Car Spa - Car Wash Near Me - Albuquerque, New Mexico

You just lost a loyal customer because of the lack of your management customer service skills. I used to love this place and go all the time. Even being forgiven when some things were not as expected. Today, no more. The manager was not helpful or even tried to fix the issue. His attitude what pretty much for me to "deal with it". read more

This is the first time I tried the Rain Tunnel, I normally go to Misters. I paid $25 for the "Best" package which included outside protectant on all the plastic. When I picked up the truck, there were several spots that were missing the outside protectant. Additionally while driving home, I noticed there were several locations that still had dust on the dash and the console didn't look like they even wiped it down. On the positive side, they did a good job drying the truck and also did a good job vacuuming. I expected a better job in the wipedown with protectant inside and out. read more

Wow! Super happy with the service and staff. First time going, and will definitely go again. After a bad experience at a Mister car wash I was afraid of automated carwashes. The staff was nice ave answered all my questions. Very happy with the vacuuming and enterior cleaning. They actually cleaned inside! read more

I purchased the monthly pass from this car wash because it's close to my house. I had gone 3 times that first month and on the 4th time while my car was in the wash a part was ripped off of my car. Now this is a new luxury suv, and the part was a factory part not aftermarket. I called the manager over and he said he couldn't do anything because there was a disclaimer sign near the entrance. So I'm on the line for $120 dollar part that gets ripped off because apparently that's what car washes do. read more

* STAY AWAY - I DO NOT RECOMMEND * The service has drastically gone down over the past year. During my last and final visit, my car was washed and I sat outside in the sun for almost an hour waiting for them to dry my vehicle. By time it was my turn to have my car dried, I already had water spots all over my vehicle. They then sprayed all the interior windows to clean them, but did not wipe the spray. So I ended up having spray marks all over the inside of my windows and spray marks all over the clothe roof of my car. When I drove off they also left their towels on the roof of my vehicle. I decided to pull over and ask for a refund because the service was so horrible and my car was not cleaned. The cashier told me that I had to go outside and flag down a manager (rather than calling for one). So I went out to talk to one and he got very upset, stating they do not offer refunds. He made the excuse that they are doing the best they can with the 5 people they have working. While I get your are "doing your best", I still paid almost $30 for a car wash and did not receive the service I paid for, that is not my fault that you are not staffed appropriately. I asked if I could get another car wash and I could come back another time when they are less busy. At this point, the second manager on shift came over after overhearing the conversation and got in my face telling me that they will not give me a refund, they will only offer to re-wash my car right then. I explained I had been there an hour already and could not wait another hour, asking again if I could get a certificate for another car wash at a later time. They refused and said, no refund and if I did not have it washed then, I would not get another wash period. The manager then walked to the car wash kiosk and started whistling at me like I was an animal to go get a re-wash. I decided I did not want to wait another hour and I did not want to do business with this company any longer. The management at this location needs some serious training in customer service. I asked to speak to a district manager, the cashier took my name and number, but I never received a call back (it has been a week since this request was made). I would STAY AWAY unless you like wasting your money and having water spots all over your vehicle. I try to support local businesses, but I do not stand for crap work and crap customer service. read more

I was pleased with my first visit. Just external wash and dry. Good job. Will go back and consider a monthly subscription. The wait time was minimal. read more

I had the "complete detail" done on a Saturday morning. I got in rather quickly and had to leave my car there as the wait would be a couple of hours- which I expected since it was getting waxed, interior shampooed and leather treated. I went to breakfast with a friend and came back and they were just about done. I watched them work on it and they were so attentive to details and making sure the car looked great, which it did. I'm very happy with the result and although it was a little pricey, it was in line with other places I looked into. One thing is the interior front windshield and a few windows had some oil substance splattered on them which I figured was from when they polished the dash. It was no big deal and came off easily when I got home. That is the only "issue" but nobody is perfect and it was not a problem to clean. I also like the 72 hour return wash you get if the car gets dirty after the wash. read more

I'd been there once before and everything was fine. Today I wanted to purchase the monthly exterior wash package and just pay the extra for vacuuming which I don't need all the time. They guy taking my information was talking to someone on the other end about the vacuuming with a walkie talkie and I could hear the guy on the other end pitching a fit and saying, "Tell HER that if SHE wants vacuuming, she's going to have to pay for it!" Duh.... The guy on my end was getting frustrated and didn't seem to know how to input this info into his little pad. After 5 minutes of this back and forth with the jerk on the other end I said forget it, I'll go somewhere else. I was getting upset with this guy's awful condescending we're doing you a favor attitude. The place was EMPTY. As I left I could see the guys on the other end standing around with NO cars to work on. I drove down Coors to Mr. Carwash and it was super busy. Got what I needed there with no hassle and also had some free popcorn while I was waiting. Turns out my previous monthly membership with Mr. Carwash wasn't expired so I paid the extra and got my car cleaned on the inside this time as well. read more

These guys are awesome, they are the best car wash in town. Robert took extra care to make sure the exterior of my car was clean, and even detailed the rims since they were discolored. Definitely 10/10 will be coming back. read more

Usually a great place. I always bring my car here, but today I came in to get my car cleaned and as soon as I got back inside my vehicle I realized there was many things that weren't done correctly. I always get "The Best" but this time is was mediocre. I give them my faith that they will always do their best, but I was very disappointed today. read more

I was disappointed with the final product. The Rain Tunnel Car Spa on Sevilla is relatively new. It is close to my home so I thought I would try it. I bought the full service detail, almost $200. They have a shuttle service which it great. I left my car for about three hours. The manager picked me up when my car was finished. I gave him a generous tip. That was a mistake. There was still residue on one finder. When I pointed that out they quickly cleaned it. I also noticed dirt on the driver's side upholstery. That was quickly cleaned. I'm sorry I didn't check the trunk. They had completely ignored the trunk. I might go back for a quick wash but I sure would not trust them to detail my car again, read more

They don't use enough water & the people are RUDE!! I've tried to like these guys. I work at UNMH and it's a convenient location. I went through 3 times and each time I could see my vehicle coming through the dryers with soap still on the front grill and back end. The workers just wipe it off with their drying towels, because that's what you want!! Soap residue smeared all over your car/truck!! The last, and I mean THE LAST time I went through was after work, about 10-15 mins before they closed. The person at the front with the vacuums, gave me a huge eye roll and made a snarky comment about coming in last minute, that she thought I couldn't hear. Are you open or not!?! I need a car wash not your attitude!! I've never gone back. I'll go a bit farther to Mister on Central. read more

Just got my car washed, and I'm never going anywhere else! They do a fantastic job, the full-service price is pretty inexpensive, and it was fast. When I pulled up to select my service and pay I discovered my arms weren't quite long enough, and before I could figure how best to handle the situation a very nice young man (employee) came up to help. If that's not great customer service I don't know what is. I highly recommend this Rain Tunnel Car Spa. read more