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Ragamuffin

4.5 (2 reviews)
Closed 9:00 am - 5:00 pm

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11 years ago

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17 years ago

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Highland Natural Accents Ltd

Highland Natural Accents Ltd

(7 reviews)

This business should be avoided at all cost! The owner is rude and has no customer service skills…read more I was ready to purchase before I was told you cannot touch anything. How can I spend 300-400 GBP without touching the blanket? Are her products that undesirable that you cannot touch because she fears you will not buy? Should I also mention, she is not local??? The artisans she claims to represent should demand their products back!

Dear Leslie Eileen Foale (owner and proprietor),…read more My wife and I visited your shop today while we were shopping in Portree. We were in the market for some Scottish attire made by Scottish artisans out of Scottish wool. When we began traveling years ago, we decided that it would be meaningful to us to have something made by the people in that country from materials in that country. We thought we might find something to meet this criteria when we saw some clothing in your window display. The only thing that made us doubt whether we should come in the shop was the sign out front that read, "Textile Gallery." Upon entering you greeted us curtly as if we were interrupting you (although there was nobody else in the shop) and told us that if we wanted to see the gallery, my wife would have to leave her cup of coffee on your desk. I asked, "We aren't here to see a gallery, we're here to purchase some Scottish attire for my wife." Despite having a professional practice in art for 25 years, a Masters of Fine Arts (MFA) and teaching art as a professor at a university in California, I clearly didn't understand that you considered your shop the art gallery. You then began to give my wife and I a lecture even though I begged your pardon and communicated to you that there had been a misunderstanding on my part regarding the term "gallery." You told us both, that, "if we just wanted to look at 'pictures' there was a gallery down the street." In my experience with art and artists, a true patron dedicated to the arts would never call an other artists' work "pictures." Calling an art gallery a place to view pictures is not only demeaning to artists but to your neighbors down the street who own the gallery. However, I understand the lack of knowledge as you've recently left a career in finance and banking and anointed yourself an artist in 2017. Your comments about art sound like something a banker would have said but would have never been uttered by a true artist. In a banker's mind, becoming an artist is something procedural that can be achieved by learning the formula. As a working artist myself, our humility comes from our fallibility. And our imperfection is the art. I held my wife's coffee and stood by the door while she perused the clothing. After a couple of minutes you turned to me and told me I should set the coffee on your desk if I'd like to look. My response to you was that I preferred to stand by the door at this point. I felt unwelcome in your shop and no longer felt the desire to engage any more than I had to. As my wife continued to look, you directed her toward your own cashmere designs. This was after we'd repeatedly stated that we were looking for Scottish craftmanship, Scottish artisans and Scottish wool. You Leslie, are not Scottish. You are an American who has devoted her life to banking and finance (per LinkedIn). In an interview published online on the site Textile Scotland, you were asked your favorite thing about your job. You responded, "A favourite aspect of my new career is creating happy moments for others. You see that sparkle in the customer's eye or hear that wee giggle they can't manage to contain because the textile they just saw makes them feel so happy." Out of the 4 reviews on TripAdvisor, 2 of them (or 50%) used terms like "berated," "bizarre," "rude," "hostile," and "admonishing." Out of the 5 reviews on Google, 2 of them (or 40%) used terms like "lecture," didn't feel welcome," "assistance in excess." Out of the 3 reviews on Yelp, 2 of them (or 66%) used terms like "pretentious," "obnoxious," "non-welcoming," "no customer service," "our only negative shopping experience in Scotland," "put out by customers," and "abrasive." With your education in finance and business, you are aware these numbers are not ideal and possibly speak to a problem in your public-facing interactions. In addition, your responses to these critiques was as robotic as an out-of-office email. They lack authenticity and humility. "Thank you for your feedback. We will keep that in mind going forward." Leslie, based on our interaction today, it doesn't seem like you kept in mind any of what previous reviewers shared with you. If your goal is to create "happy moments for others," listening to feedback from your clients is crucial. After I finish my review, you will have created awful moments for a majority of reviewers. The sparkle with which we enter your lovely shop is extinguished by your antagonistic attitude. You are standing in your own way. Your merchandise would literally sell itself but clients will often reject this when they are offended, demeaned and lectured. Nobody is giggling, Leslie. In our first trip to Scotland we found the Scotts to be warm, welcoming, humble, and kind people. I don't know how you could live among such lovely humans and not have some of their characteristics wear off on you. Hopefully, there is still time.

Ragamuffin - fashion - Updated May 2026

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