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    Rafters Restaurant

    5.0 (5 reviews)
    PriceyRestaurants

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    6 years ago

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    Mud Crab - Get that dirty burger!

    Mud Crab

    3.2(6 reviews)
    1.2 mi
    ££

    I'm in love. If you…read morelook through my reviews, you'll see I eat a lot of burgers. Every now and then I'm completely blown away by one, and my trip to Mud Crab on Eccleshall Road was one of those times. There are plenty of sumptuous choices available but I recommend you order the Original Dirty Burger; 2 luscious, thick beef patties, smothered in cheese and topped with the most incredible bbq pulled-pork ever! I substituted the skinny fries for chunky sweet potato fries, and washed it all down with a very generously-sized Cherry Coke Float. It was all brilliant. The whole time I was eating my burger, from the first bite, through to until I wiped the grease from my fingers, I had a big smile on my face. At one point I almost found myself groaning like Meg Ryan in When Harry Met Sally! I'm serious, the burger was that good.

    Hi everyone, I worked at Mudcrab for 2 weeks in December,…read moreand I have yet to be paid any of my wage. I am owed over £300 and have attempted conciliation with both Mudcrab and it's previous parent company Toucan leisure limited. Both companies have ignored mine the government's repeated attempts to resolve this issue peacefully and I am not the only one, some of my old colleague have also not been payed their wage on time or at all. When I went to the owner Richard in person to discuss this issue he told me it wasn't his problem but it is, he is legally obligated to pay me and isn't and I won't let him get away with not doing it. So when you eat at Mudcrab and you experience the excellent service of the wait staff there keep in mind that they are probably not being paid!!!

    Photos
    Mud Crab - So many great things on the menu!

    So many great things on the menu!

    Mud Crab - Burger and sweet potato fries, this photo doesn't do them justice!

    Burger and sweet potato fries, this photo doesn't do them justice!

    Mud Crab - Cherry Coke Float

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    Cherry Coke Float

    Otto's Restaurant - Otto's

    Otto's Restaurant

    4.0(4 reviews)
    1.1 mi
    ££

    I have eaten in the restaurant several times before and we regularly order via Uber Eats. This is…read morethe last time this will happen. I ordered a birthday meal at 17:36 via Uber Eats, it arrived at 18:17 STONE COLD and with some items undercooked. I initially complained to Uber Eats who blamed the restaurant. I called and spoke to the manager, Charlie, today who pushed back the complaint to Uber Eats. He didn't offer any form of compensation for 2 cold inedible mains and for the undercooked side I would have to come into o the restaurant and spend more money. Nor a sincere apology for a ruined birthday meal. We spent £46 on a cold inedible/unenjoyable meal. I have also had to spend several hours being pushed from pillar to post as no one takes responsibility for fixing the issues. Customer service is non existent. Working as an Event Manager and having been recently venue based in Carnaby Street I can absolutely say I would NEVER leave a repeat customer so unhappy. Word of mouth from unhappy customers is extremely damaging. Previously I would have been happy to recommend this venue but due now primarily to the managers handling of my complaint this will now not be the case. A customer with a ruined birthday is not going to forget quickly. In a cost of living crisis, a customer willing to spend with you should be appreciated.

    Absolutely fantastic! Went for dinner on Thursday, didn't book a table but they had space. Nice…read moreambient, with low lights and nice Spanish music in the background. Both my partner and me went for main courses from the special board - couldn't be any more happy about it. Baked goats cheese as starter and Meatballs tagine and hake fillets with seafood as mains. Nice selection of wines and beers. The mains came with vegetables which was really nice! Bill was £50 and we paid really happy. We'll be back.

    Photos
    Otto's Restaurant - Baked cheese with walnuts and pears

    Baked cheese with walnuts and pears

    Otto's Restaurant - Vegetables, seafood dish and meatballs

    Vegetables, seafood dish and meatballs

    Otto's Restaurant

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    Rafters Restaurant - restaurants - Updated May 2026

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