I have eaten in the restaurant several times before and we regularly order via Uber Eats. This is the last time this will happen.
I ordered a birthday meal at 17:36 via Uber Eats, it arrived at 18:17 STONE COLD and with some items undercooked.
I initially complained to Uber Eats who blamed the restaurant. I called and spoke to the manager, Charlie, today who pushed back the complaint to Uber Eats. He didn't offer any form of compensation for 2 cold inedible mains and for the undercooked side I would have to come into o the restaurant and spend more money. Nor a sincere apology for a ruined birthday meal.
We spent £46 on a cold inedible/unenjoyable meal. I have also had to spend several hours being pushed from pillar to post as no one takes responsibility for fixing the issues. Customer service is non existent. Working as an Event Manager and having been recently venue based in Carnaby Street I can absolutely say I would NEVER leave a repeat customer so unhappy. Word of mouth from unhappy customers is extremely damaging. Previously I would have been happy to recommend this venue but due now primarily to the managers handling of my complaint this will now not be the case.
A customer with a ruined birthday is not going to forget quickly. In a cost of living crisis, a customer willing to spend with you should be appreciated. read more