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    Rafi's Pergolas

    5.0 (1 review)

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    2 years ago

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    California Patios - Insulated Patio cover with LED lights and fans

    California Patios

    (19 reviews)

    While we were very satisfied with the quality of our custom patio cover and the installation…read moreprocess in 2021, we have since encountered several challenges with customer service and communication regarding warranty repairs. A couple of years after installation, water began leaking from one side of the drain area, staining the cement. After multiple attempts to contact the company, the issue was eventually addressed one month after my initial outreach. More recently, in summer 2025, one of the large side panels came loose. I contacted Justin immediately in mid-August and sent photos as requested, but despite being told it was a simple fix, I received no follow-up. I reached out several times via text, email, and phone, yet as of October 1st, I still have not received a timeline for scheduling the repairs. I would appreciate a clear timeline for repairs and more consistent updates regarding the status of my warranty claims. Implementing a dedicated customer service contact or an automated repair scheduling system could help prevent delays and improve communication. We truly enjoyed our initial experience and hope that future service aligns with the high standards set during installation. Leaving customers in limbo does not reflect well on your business, and I look forward to seeing improvements in these areas.

    I reached out to California Patios to get a quote for installing a shade sail set up in our…read morebackyard. Granted not a high paying job for the company but still something they came out to look at helping with. It's been 3 weeks and no return to my calls or text messages and no quote was ever sent over. I get that I'm not buying an expensive pergola or gazebo but would appreciate a heads up. I have since reached out to other providers and am working with them on a quote. I would have loved to have work with California patios as they were helpful in the brief time we talked.

    Rafi's Pergolas - patiocoverings - Updated May 2026

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