English language is wanting. Paperwork lacking weight of silver, silver content, and spot…read moreprice/gram/type(925 and 800). Transaction was short by half. Cannot prove it. Goods gone. $ accepted. Saw paperwork when I got home. Ashamed. I will not go there again.

A1 vendor - EXTREMELY useful resource for all things jewelry; extensively & thoroughly…read moreknowledgeable... UNCHARACTERISTICALLY HONEST; he took time to discuss our best options rather than pressure us to spend more needlessly... VERY FAST service; repairs returned ahead of schedule

Just had a hand crafted ring repaired at Franks and it came back a week sooner than expected and…read morelooks better than when I first purchased it. Friendly and helpful service too!

Great service and staff but very pricey was in need of my watched to be sized they fixed it right…read moreaway and free of charge so I thought great I need a ring sized so I dropped it off it was speedy service I think it was only a week and it was back it was a touch pricey for me but still amazing friendly staff would recommend

I went to Hatashita for an engagement ring and subsequently, for wedding bands. While the…read moreexperience of picking up a ring was very pleasant, with the wedding bands we had the opposite: a bad, full of questions and comments experience. I wanted to do a custom ring for my wife. And after I saw a lot of jewellers (including the places in the mall) I ended my search with Hatashita. The diamonds they showed me were very nice and affordable. The custom ring that I designed for the diamond came out exquisite. I have to mention that throughout my meetings with them I haven't met the owner, Joni Hatashita. When I did meet her, it was for the wedding bands. And because my wife's wedding band had to be customized to fit the ring I gave her, she had to design the wedding band accordingly. It ended up costing us 3 times as much to just add a different shape than the round one. My wife didn't want diamonds all over the band, but only in 2 places. They put diamonds all over so when it was time to pick up the bands, hers had to stay behind for adjustments. Of course they didn't adjust the price, Joni said that they added the diamonds by mistake so the price that we paid in the beginning was the correct one. I doubt a jeweller would add more diamonds when the request isn't there, but we didn't argue too much. When we finally got the wedding band, one of the diamonds appeared darker than the rest; the engagement ring (which we left with them so that the band and the ring can be "glued" together) had a crack in the gold beneath the diamond; the area where the diamonds were put "by mistake" was not polished (we could still see the holes where the diamonds used to be). Joni argued that the diamond is darker because light falls in an angle on it (even though the corresponding diamonds on the other side are fine); the crack she had nothing to say about and she polished the surface nicely. The problem was that no matter how much we told her that we are not pleased, she wouldn't even apologize. She even argued to every point we made to change our mind. We are not impressed with her efforts to make us happy even though we dropped a lot of money in her lap. At one point we even told her "we're not looking for flaws, but we want to leave happy with the rings that we are going to wear forever" and her answer to that was "that's fine". Not to mention that we made appointments with her and even though we had to wait 45 minutes in the store for her to be available, she didn't apologize once or even seem that she noticed us. Bottom line, they have very nice jewellery if you buy from their display cases. If you need to make adjustments, be prepared to pay a few times the value of the item. And be prepared to be in a small fight with Joni if you don't like the final product. And be prepared to feel that they are doing you a favour by buying from them.

My family has been buying jewellery at Hatashita for years, and they have all been very happy with…read moretheir purchases. My father purchased my mothers engagement ring from Hatashita in 1983, and had it updated with a larger diamond a few years ago. Both of my brothers purchased their wives engagement rings at Hatashita as well. So when my time came to get engaged, there was no question as to where my fiance and I were going to purchase my ring. I had in mind the exact design I wanted, but I was afraid I was going to be to picky on what I wanted and wasn't sure it would work. I didn't want to sound like a princess either! The staff at Hatashita was extremely knowledgeable and listened to what I had to say. They made my design ideas come to life! My fiance was especially impressed, he had visited a few other stores in town before he decided to include me in the process, which I am so happy he did! The whole process was stress free and my fiance was pleased on how quick the ring was made. When I received the ring a couple weeks ago I was so happy it brought me to tears, it is more beautiful than I could have imagined!!! We will definitely be life long customers of Hatashita Diamond Centre! Thank You!!!

Ulymar is exteremly unprofessional. I emailed asking a simple question in regards to how the…read morecrystal are mined and making sure they are safe (as safe as they can be) He than accuses me of also destroying the earth with my cell phone and other things... AND compares crystals to Natural disasters. Emails from him are copied below. STAY AWAY ! go with a trusted company... Email exchange #1: Dear Mandy, This is a "million dollar" question. We know you may be concerned about ethically sourced or mined products. Unfortunately we can't say much in this regards because we buy gemstones from all over the world and many times we don't even know how exactly they were mined. If you anyone tells you differently, it's only a guess or misleading. One thing we can say for sure is that for the most part our goodies are produced and purchased in a manner that demonstrates respect for the people who produce them. We support small mines and this is crucial for stimulating their local economy. Because we deal with relatively low grade gemstones, there is not much corporate commercial pressure over and most of the mining is made by freelance miners, which in Brazil, for example, is called "garimpeiro", kind of sole or freelance miner/prospector. Email exchange #2: Hi Mandy, Yes, of course I can help you understand as far as to my knowledge. First of all you have to have in mind that this is nothing to worry about in comparison to the real earth destroying attacks we have nowadays in different fields. As I told you in previous email, the business we are in is a very, very much little scale mining (see attached a illustrative picture). This is not to say miner would make a dig and wouldn't repose the original state. Of course this may happens and does happen, but in a very small scale as said above and compared for example with the mining of iron ore, oil and other ore with global disasters that media barely talks about (see also attached pictures for comparison). See here, for example of what happened in Brazil twice: https://www.youtube.com/watch?v=sKZUZQytads (worst natural disaster in earth history).... and doesn't need to mention about the gulf disaster: https://www.washingtonpost.com/national/health-science/a-14-year-long-oil-spill-in-the-gulf-of-mexico-verges-on-becoming-one-of-the-worst-in-us-history/2018/10/20/f9a66fd0-9045-11e8-bcd5-9d911c784c38_story.html?noredirect=on&utm_term=.05f53a820f35 ... Other fields like agricultural where lands as big as some european countries are taken over for the producing of soy, corn and other commodities where all the wildlife is killed, snakes, small, medium and large wild life animals, fishes and entire rivers are dried up, etc. Again, with the mining and producing of crystals and mineral specimens is nothing to worry about. We are not talking about diamond, gem grade precious stones such as emerald, ruby and sapphire. In fact, most of what we deal with are actually sub-products of many other mining, like hunter/gatherer/collectors to say the least. And the final email where he times me I am ruining the earth. Dear Mandy, Unfortunately you didn't understand the core of the matter I wanted to show, which very few people in the world would have such comprehension. You are lucky to have come my way to have a clarifying description on how corporate mining and agriculture monocrop destroy the earth, not crystal mining with tiny wholes made by humble community people we are proud to support. Unfortunately again you didn't understand the matter, but please, go ahead and share it the surely many people will understand. Ultimately, you are and we all are responsible for the earth destruction from the houses we live in, the clothes we put on, the electronics we work and play with. Everything is made of mining resources, think of it... Not barely cheap crystals! Unless you prefer to hear lies from other suppliers, not me. Be well,

Stone bridge has been a go to for about 2 years for me and my sisters now, I love how the staff are…read morevery accommodating and give off very pleasant vibes! The selection is amazing and they are also amazing because they help small businesses! Overall a pleasant experience :)

call for an item August 5th, guy said yes they have it, we are from out of town…read more Arrived and they now say they cannot find item terrible service very disappointed Angela

Most of my stolen jewelry was at this location. I happened to get the pawn paper indirectly through…read moremy Psychiatrist. I was able to retrieve only one piece of my jewelry. I had to pay to get it back as well. I was discouraged to involve the police. This place is fine to pawn stuff but what about the victims of the stolen jewelry like myself. Even the addicts get little money for a $5,000 piece of jewelry. Therefore now there are two victims.

Very friendly, helpful staff. Interesting selection of jewelry. In general, the items were quite…read moreover priced . Better value thrifting, especially for jewelry.

I've donated and bought a bunch of stuff here. I was told on…read moreInstagram that the store doesn't do holds on items via social media, then saw a few days later they were holding something for a customer who asked over social media. Please keep your policies consistent. I don't get the chance to come downtown a lot, but would have made the trip for the outfit I had wanted.

A nice store with so many cute things and variety of products. You can definitely find something if…read moreyou're shopping around or looking for some gift ideas. They have kitchen utensils, soap and candles, crystal glasses, dinnerware, etc. The prices are not cheap, but they carry high quality items.

Rudest customer service ever. When asked if they sold an item the person working there laughed and…read moresaid "is that on your list of things you need in life". Other than the terrible customer service the goods are overpriced garbage. Avoid at all costs. I would leave a zero star review if possible

Super satisfied with the service here. Got my watch battery replaced for $10 in less than 5…read moreminutes. Friendly and professional with a cute 'office dog'. Also happy that they accept Amex. Will be back!