Pretty crazy receptionist.
Called to find out if they were in network and very pushy, old woman answered (who we knew would probably be a pain in the ass based on Dr. RMs google reviews, but we said whatever we'll see for ourselves).
She couldn't tell us but said she would find out and call us back, we said thank you. She was kinda pushy, but nothing I couldn't deal with. Through my life i've usually been able to reasonably deal with old temperamental people.
When she got back in touch with us (after we missed her calls, which was appreciated, hence the two stars instead of one) she immediately starting asking us when we wanted to schedule our appointments. However I still did not know if we were in network or not. So I had to repeatedly ask her how much we would have to pay with our insurance, if we were in network or not, until she finally answered and said:
"NooOoO, IM PRETTY SHA I TOLD YA DAT FROM DA BEGININ!" (No..she did not.)
Anyway, i brushed it off said:
"Okay, well i'm sorry but I don't think i'll be making an appointment because you're not in network. Thank you for your help though"
As any sane person that pays for dental insurance would do. Why would I NOT take advantage of my dental insurance and pay extra if I don't have to? Lol.
This is when she basically began trying to infer I was a cheap ass for staying in-network stating, word for word:
"WHAT YOU DON WANNA HAVE TO PAY NUTTIN NEVA???"
At that point, in disbelief, i firmly said thank you again, but we just don't think we'll be moving forward with you.
While explaining this she began repeatedly talking over me, louder, saying:
*"WHAT KINDA WERK DUH YA WANNA GET DONE??
To which I began repeating
*"Thank you but we just don't think we'll be making an appointment as you're not in-network"
While being cut-off, louder, every-time with:
*"WHAT KINDA WERK DUH YA WANNA GET DONE??"
This bizarrely, went on for about 15-20 seconds at which point I promptly for the first time in my life hung up on a business/person; knowing there was no amount of reason I could interject into this conversation, that would lead this call to a normal, let alone professional conclusion.
What a surreal experience.
I don't think the old woman is a bad person, but my god she surely just doesn't have people skills, I don't know wether it's an age thing, a generational thing or what. But Grams has gotta simmer down a bit. read more