Do not go to this doctors office!! They will try to charge you additional fees that aren't included…read morein your insurance. I visited the office in October 2018 for a Cleaning. They said that they would not be able to do a regular cleaning and I would need a deep cleaning for $150. They refused to do my Regular cleaning which is included. I did not want to pay an additional $150 but decided to due it anyway because of the sales pressure from the staff. I had no cavities... I had a follow up visit on January 29, 2019. They did my regular cleaning. They advised me that I have extra build up and should come every 3 months for a regular cleaning to help with the build up. But once again, I have no cavities. I told them my insurance only covers 2 cleanings a year which is what I will be doing. She said okay no problem. I called yesterday to set up an appointment for my 6 month cleaning & the receptionist said she read the notes and I will need to come in every 3 months for a cleaning. I explained that for 30 years, I have been doing regular cleanings every 6 months with no issues. She said she didn't care what I have done in the past, it was a requirement from their office. I told her I wanted to schedule a regular cleaning (which my insurance pays for.) She said she would make the appointment but the depending on what the Dental Hygienist said, they might require a deep cleaning (additional $150.) I told her I didn't want that. She said "well if that's what they recommend, that's what we will do. We will not give you a regular cleaning" Here is a picture of my teeth!! I brush 2 times a day at least and floss a few times a week. This dentist office refused to give me my regular cleaning & insist I !!! This office is a scam!!

Very pleasant experience with this office!!! The Front desk girls were very helpful, explained how…read moremy insurance works and what my out of pocket will be. The assistant was very sweet and gentle. Dr. Donatelli was very thorough, he even told me the 3 crowns I was told I needed from another office were not actually needed. Glad I found this practice. I went to 2 other offices before coming to Dr. Donatelli will be recommending for sure!

I went to multiple dentists before choosing Dr. Etemad at Palm Beach Institute of Dentistry, and…read morethe difference was night and day. I was quoted significantly higher prices elsewhere, but he offered a very fair price for my implant--and honestly, I was skeptical at first because it seemed too good to be true. The procedure itself took about 15 minutes. Completely painless. No complications. Everything was smooth, efficient, and professional from start to finish. What stood out most is that I never felt pressured into unnecessary work, which is something I experienced at other offices. He explained everything clearly and kept it straightforward. Based on my experience, I've now made him my family's dentist. If you're considering an implant or major dental work and want someone skilled, efficient, and reasonably priced, I highly recommend Dr. Etemad.

My son needed all new teeth due to a gum disease. We didn't know where to go,we were recommended…read moreto this place. We did some research and decided to get this done here. We were very nervous because we are also from New Jersey. End Result? We could not be happier. It was worth all the flights coming from New Jersey to get it done here.

Can't say enough good things about the office manager Daniela, she really goes out of her way to…read moreprovide the best service. And Dr. Guzman was so sweet and personable as well!

I had an incredibly disappointing experience with this dental office. I called to book an…read moreappointment and was met with extreme rudeness from the staff. Not only did they refuse to schedule me in, but they repeatedly hung up on me during our conversation. To make matters worse, they even demanded that I take my service elsewhere. This level of unprofessionalism is unacceptable in any business, especially in a healthcare setting where patients should be treated with respect and care. I strongly advise others to steer clear of this dental office if you value basic courtesy and professionalism. HORRIBLE!!!! I had an incredibly disappointing experience with this dental office. I called to book an appointment and was met with extreme rudeness from the staff. Not only did they refuse to schedule me in, but they repeatedly hung up on me during our conversation. To make matters worse, they even demanded that I take my service elsewhere. This level of unprofessionalism is unacceptable in any business, especially in a healthcare setting where patients should be treated with respect and care. I strongly advise others to steer clear of this dental office if you value basic courtesy and professionalism. UPDATE!!! As if that wasn't enough, they called me back 5 minutes later threatening to call the police because I left a review.

Let me start by saying I am nightmare dental patient. I have a heart condition that makes me…read moreextremely cautious about medications, so the thought of needing dental work was scary. While on vacation, part of my tooth broke off. I called this office first thing Monday morning as a brand-new patient, and they got me in immediately. After a thorough exam and X-rays, the dentist confirmed I had a significant cavity that required a root canal and crown. Needless to say, I was not happy. I was in pain having a hard time eating the office graciously rearranged their schedule and fit me in that very afternoon. From the moment I walked in, every member of the staff treated me with kindness, patience, and genuine compassion. They listened carefully to my concerns about my heart and never once made me feel like I was overreacting. Instead, they took the time to explain everything and adjusted my treatment plan by avoiding epinephrine because of my medical history. The doctor was absolutely incredible. When it came time to numb the area, I honestly did not feel the injection. I was amazed. Even without epinephrine--which I know makes the procedure more challenging for the dentist--he made the entire experience as comfortable as possible. I walked into this office expecting one of the worst days ever and left feeling amazed. The professionalism, compassion, skill, and genuine care shown by the entire team exceeded every expectation I had. I am so grateful I found this practice. If you're looking for a dentist who is exceptionally skilled, truly listens to your concerns, and treats you with kindness and respect, I cannot recommend them highly enough.

I've had years of great service from this office and had great regard for Dr. Schwartz. Recently, I…read morecame in for cap preparation and to have one tooth filled. The injection for the filling left me with Parasthesia. I called the office early in the morning two days later to inform the doctor and was told that he was with a patient and would get back to me. Hours later, I made a second call and got the same response. Eventually, I received a call, but not from the doctor. One of his staff called to ask me why I wanted to speak with the doctor. I thought this was odd, but I told them I had a medical issue from the visit and needed to speak directly to the doctor. The staff member told me again that the doctor was busy and would call me back. After no call hours later, I went to the office in person and was told the doctor was out to lunch. When I inquired why a doctor would be too busy to call a distressed patient and then go to lunch, the receptionist in a contemptuous tone told me, "We do allow him to have lunch". I respectfully told her that her statement was both insulting and rude. The woman, whom I believe to be the office manager, brought me into a room, and the doctor miraculously appeared. Dr. Shwartz stated that he was too busy and would've eventually called. After informing him of my condition, he basically said that the condition usually resolved itself over time, but could be permanent in rare cases. He provided no information on when I should be concerned or on any recommended follow-up. I had to return two weeks later to have the crown installed, but between the two visits, I received no contact from the doctor. When I returned for the crown, a technician did the work, and the doctor didn't come in to check on the crown or my Parastesia. To add Insult to Injury, I was charged another $708.50 on top of the $818.10 I had already paid. They said Insurance denied the claim. I was under the impression that they checked for clearance ahead of the service. A good doctor is not based on how they react when things are going well; it's how they respond when things go wrong that makes them good or bad.

I Highly recommend this dental practice. I went there out of an emergency concern when I could not…read moreget my dentist.(who now has retired) I was given an appointment immediately.Everyone was so efficient, helpful, and the Dr. was so knowledgeable. I was given great advice and had all my questions answered. The fees are very reasonable and no extra pressure is placed upon you for unneeded work. Looking forward to using them for all my dental needs in the future.

Defabrique Dentistry is the best dentistry I have experienced in the last 30 years! My family were…read moredentists and finding a dentist that excelled in this field was challenging. I highly recommend Defabrique for many reasons: quality of care is exceptional; they truly care about your health and comfort; professionalism at its best as they are well educated and spend time explaining procedures and care needed; beautiful and clean office with exceptional staff from the receptionist to the technicians to the dentists! This is truly the best dental office and they have earned 100% of top 5* ratings they receive, across the board.

It's such a relief and such a blessing for my wife and I to be a patient of Dr. Michelle Nguyen…read more Dentistry is like Art and Science. Dr. Michelle is skillful, knowledgeable, kind, caring, honest. She has it all. Her staff is magnificent, always trying their very best to satisfy the patients. Thank you all.

The Front Office staff are Terrible. If I could give Zero stars I would. One of them is so nasty…read moreall of the time with all of the customers. My family has been going here for several years and it used to be great. Now, every time we go there are different people working there except the Front Staff lately hasn't changed in a year. We have one of the best Dental Insurance Companies that cover a lot of the procedures. However, with the current front staff they don't run the Insurance to see what's covered out of pocket. Instead, we are told, "You have reached your Maximum and have to Pay 100%." Impossible, as it is barely 3 months into the new year. My husband was threatened if he didn't pay she was going to call the police! We had to fight with them to get our over payment back after we called our Insurance Company to verify the cost. Now, it has happened again and the same excuse of reaching the Maximum. So, we paid 100% again. Now, I have to fight with them again to get the over payment back. DO NOT USE THIS DENTIST!! I already found a new Dentist to go to. The over charging (out of pocket), the threats, and the rudeness, and my wasted time with things that are so simple and should be standard practice. I'm done! The Dentists and the Hygienists were always good and professional, caring, and polite. The Front Office Staff needs to go!

I HIGHLY recommend that people steer well clear of this office and if you do decide to go, get a…read moresecond opinion. Myself and my partner were told we needed procedures that were not necessary. And then charged more than we were quoted. We feel taken advantage of and are filing a complaint with the Florida board of dentistry.

Ive worked in the dental field for years and have seen all different types of offices. Great office…read morestaff with not so great Dentists , Great Dentists with not so great office staff. However here it's all great! Staff always goes above and beyond for their patients! Also cater to patients with dental fears . Best Dental Office in Palm Beach County hands down!!!

Hello, I am a single parent of three who works a full-time job. I took off my job for one of my…read moredependents to see the denti at a certain time u get there and the staffs grabbing their belongings saying my appointment time had already passed. I showed my appointment time and still wasn't accommodated, that wasnt very unprofessional and they did not even wait five minutes after my appointment time at all

The front desk/customer service lady is very rude. Every time I call to ask a question or make an…read moreappointment, she responds in a RUDE way. She acts like she's the owner and refuses anything you say and continues to repeat herself. She wouldn't let me ask the dentist a question, she assumed his answer each time. She didn't work with my insurance appeal, she wanted me to pay full price. When I finally got a new insurance that would cover a percentage of the treatment I needed, I got pregnant and she denied me service. I can't even ask a question without her saying, "No, you can't". She answers as if she's my mother. I'm unsure if the dentist are aware of how she speaks to their clients. The dentist was nice, but she has an attitude and can work on her customer service skills. I let her know I will be finding a new dentist because she continued to be rude to me. (Also if the dentist is reading this, I'll be very happy to give you my phone number to explain each scenario of my phone call with this lady). She also denied sending me my x-ray photos which is against HIPAA. I've asked twice and she continues to say she will handle it with my insurance. I still have yet to receive my records.