Appalling stay. Staff unhelpful and rude. Promised refund in writing by manager. Not received. Manager refuses to talk to me or return emails. This has now been going on for two months. Escalated to customer services who are equally horrific. We are VIP members as well! Radisson Blu Liverpool shame on you - DO NOT STAY HERE. THEY DO NOT RESPECT THEIR GUESTS. I cannot understand how you can admit liability, in writing and offer a refund and then just not do it. What if the whole of society behaved in this manner. The manager Antony Bates and customer relations manager Ian McKee are still as of today not taking my calls or emails. Customer services won't acknowledge that I have liability accepted in writing. They don't belong to ABTA so have no accountability. Do not give them your money. This whole debacle started with waking up in a room full of marajuana smoke and when I complained being told "what do you expect if you stay somewhere like this". No wonder the receptionist felt she could treat me with such disdain - no accountability and she knew it. Silly me for thinking the customer has rights. read more

Two nights in Liverpool a first for me and the Radisson Hotel seemed the ideal place to be as central for my needs. The room was present and very quiet which was good but was shocked that there wasn't a fridge in the room or water to drink - yes there was coffee tea and hot chocolate so there was something should you wish it On arrival one of the lifts wasn't working so had to wait around for the working life to come down and take me to the sixth floor - shame that there wasn't an out or order sign on the doors...... The hotel itself was clean and the staff were cheerful and helpful read more

Until the Hilton recently opened the Radisson was the premier place to stay in Liverpool, bar The Hard Day's Night, oh, then there was also The Malmaison but then up there was, hang on there was is also the smaller, boutique Hope St Hotel but after these is the Radisson. Very swish and just as expensive, the Radisson is the place that you will often find football teams staying if they have a long journey - or more likely can no longer afford to charter a private jet. The lobby is a grand space with the floors and rooms circling high up above you that has a very old school Hollywood feel to it. The White Bar is a great place to grab a cocktail and is accomodating to non residents too. If you have been to the Malmaison and Hilton then you will be familiar with the style and plan of the rooms. You pay for a clean, open and modern room but certainly not for anything unique as it is clear that all hotel rooms are just the same - until you pay the big bucks which I haven't so I can only imagine how weird and wonderful they are ?! read more

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It's very unusual that I get to stay in a Radisson Blu for work, as the prices normally fall outside of the budget. But I was pleased to be able to do so, as although it's a little bit further out from central Liverpool, it was right next door to where I had a meeting the following day (or at least I thought it was - turned out it was further down the street, but it was incredibly close). Upon arrival I had a quick check-in and to my surprise, I was offered a complementary breakfast for the following morning since my company's booking agency was one of their preferred clients or something. Always happy to have a free breakfast, which replaced my plans to nip down the road to Gregg's in the morning. My room was spacious, the bed comfy and enormous. I didn't really try the wifi so can't comment on that (I was only using my phone as I didn't bring a personal laptop with me). I liked the layout of the hotel with all the corridors from the floors open to a central lightwell, but with the rooms facing away from it. I also really liked the built in ice machine/shoe shine that was on my floor near the lifts, I certainly made use of that. Breakfast was perfectly fine for a chain hotel's buffet. A very wide selection of hot and cold items, but the one thing that has to be praised was the separate hot water urn and the coffee machine. This meant that the water was actually hot enough to make a decent cup of tea rather than coming out warmish from a coffee machine so as not to burn the coffee. An easy but effective solution. If I was coming back to business, I'd stay here without a second thought. For pleasure... well it'd depend if I got a good deal as like I say it kinda feels like it's that one extra street out of the way too much for a more tourist stay. This opinion might have been different if I'd used the Metro as Moorfields station is very close by, but on this occasion I walked everywhere (including to and from Lime Street Station), so it felt a bit distant. read more

Radisson has become one of the bench marks in the hospitality industry in recent times. It is a go to place for celebrities, sports stars et al Champion's league games at Anfield are welcomed by the Radisson as it is popular choice for visiting teams. There are 194 bedrooms which include Business Class, Junior Suites and the luxurious River Suite. The rooms are great each one being individually designed in two unique styles: Ocean and Urban. The ocean rooms are decorated with lightwood and splashes of green, yellow and blue. The idea is for it to be a tranquil calming theme as suggested by the name. The urban rooms are a bit of a contrast with the rooms being more vibrant and decorated with dark woods and leather. The river suite is the best the hotel has to offer. It's Liverpool's largest suite with a living room, dining room, kitchenette, bedroom with double en-suite, guest bathroom and a member of staff standing by to cater for any of your needs, that's what I call service. This type of services and product comes at a price however and depending on which room and which time of week you can pay between £75-£300 per night. So If you can afford it it really is one of the best hotel options along with Malmaison and Hilton. read more

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Last Monday I checked into the Radisson Blu at around 7pm with ease staying for just the night. I had a work trip with a colleague. My colleague and I walked to the White Bar a restaurant very close to the Radisson Blu as the in-house restaurant College happened to be closed that evening. The waitress at the White Bar recommended the rump steak medium rare - so I went with her choice as I was a little too tired to decide myself. When the steak finally arrived (it took about an hour!) I took my first bite. I tried to swallow this piece of steak but I realised it wasn't going down. About 30 seconds passed and it was still not going down, after one minute or so I hadn't drawn breath for quite some time and my colleague was looking very scared. It dawned upon me in disbelief that I could be choking. I leapt out of my seat and ran into the hotel lobby of the Radisson Blu gagging sensing life slipping away thinking 'this is it... this is how I end...' but fortunately one of the staff members at the hotel saw my distress and came to my aid. He did the heimlich manoeuvre on me for what felt like an eternity as I hadn't been able to breathe and finally I was able to throw up that awful piece of rump steak that was lodged in my throat all over the hotel lobby floor (I know not pleasant). I was understandably shaken but really the reason I wanted to write the review was to THANK the gentleman who saved my life - I believe his name is Damon. (I think!) I was very shaken so not sure I absorbed his name as well as I could have. Fortunately Damon had done first aid training the week before so was able to help someone in such exceptional circumstance. Am of course extremely grateful because you saved my life! Thats not something that happens everyday & am able to write this up due to your swift actions. The staff are well trained here. SO keep up the great job! & if you are staying at the Radisson Blu please make sure you never eat at the White Bar! They actually charged me for the meal that I couldn't eat in the end after a near death experience. Anyway Damon - you're a hero! Thanks again. Epic. read more

I stayed here for one night and that was probably enough. I had high expectations as Radisson are usually excellent hotels to stay at. Although the room which I stayed in was quite clean it had a punch mark in the door with a few stains over the carpet. The location isn't the best but is probably a 15 minute walk into the centre. I won't be returning if i'm ever in Liverpool again. read more

A very nice Radisson Blu Hotel. Very large with a grand piano bar and Mersey views. The room made me laugh, as although it was very well done ('Urban' room), there was a picture of what could only be described as a hooker on the wall. Liverpudlian young girl in high boots, mini skirt, too much makeup with a fleeing expression. Weird. The first Radisson I've been to, with a decent sized swimming pool. The gym itself is in a bit of a weird design, with some fairly perilous winding metal stairs to walk down in the pool area. But the pool itself was nice, and the sauna seating offers full views of the river Mersey. Walking distance from most city centre sites, I was going there to visit the John Moores University, but it is a nice distance from the new riverside museums. It is a little cheaper now then what the previous reviewers suggest, with rooms available for under £100 generally. read more

I stayed at this hotel a year ago and was extremely pleased. The decor was fresh and modern with glass doors on the rooms, the rooms themselves are a nice size, the showers powerful, the pool and steam room decent and the restaurant on site is gorgeous. The only down side to our stay was that there was a wedding reception on in the hotel which was extremely noisy and went on until the early hours of the morning. We could hear the music from our room and their were children running around the corridors. In the end, knowing we wouldn't be able to sleep anyway we actually went and sat in the reception and had a drink. The hotel reception is impressive with a light and airy attrium which makes the hotel stand out. The staff on the whole are friendly although we did find one or two staff seemed disinterested especially on Sunday morning when we were checking out. read more

We stayed here with a baby just before Christmas. Although we'd requested a travel crib in advance there wasn't one when we arrived and there was a bit of a flurry to get one. The staff were incredibly friendly and helpful and the £99 we paid was definitely worth it. The room was clean, comfortable, and the shower was fantastic. There are cheaper places to stay but this was lovely and we'd do it again. Hard to find with the car, though. read more

Dear Mr. Risk We wish to lodge a very serious complaint against Your Hotel in Liverpool Firstly we arrived yesterday Thursday the 19th of October and we decided to dine in Your restaurant after been offered a food and beverage credit at your reception The food was not fit for human consumption it was the worst meal we ever experienced in our lives The waitress was more than accommodating and explained the head chief was off and we were not charged for the meal The restaurant was dirty the carpets and the pole was filthy the table we were dining at was filthy too and sticky two of the chairs at the table opposite us were broken We went to the bar and meet another diner who also sent their meal back The bar was filthy as well the floors and the tables The service was disgraceful at the bar We experienced very loud noise last night Thursday and shouting and door banging late at night so we had a very unsettled night Tonight we dined out of the hotel had a fabulous meal and excellent service and had a great evening until now Tonight we ring to arrange our Range Rover to be returned to the door for 10am tomorrow morning that your concierge parked Friday morning since there was no space Thursday night A very very rude receptionist called Sarah asked for a white slip which we were never given and she was smart with my partner and slammed the phone down on him Then an hour later approximately 10.40pm we were nearly asleep and the room phone rang and I answered it to a very arrogant receptionist who accused us of been loud and people in our room I was shocked we were only falling asleep and watching Paul Daniels on TV She continued with her aggression and said she was calling the police to have us removed from the hotel and again slammed the phone down My partner Patrick got up out of bed and got dressed as we tried to ring reception back and no answer which is the usual as we tried to get reception on several occasions and it rang out My partner Patrick was going to get the lift to reception and was meet by the duty manger who would not give her name and 3 males We were clearly extremely upset and to say your duty manger handled the situation so badly is an understatement My partner challenged your very aggressive duty manager who still remains nameless a shouting match ensued and Your duty manager denied known about the call to our room and said she and these three men were up about a "food complaint" She accused my partner of touching her which he didn't I saw it We are now here sitting in our room extremely upset We will be taking legal action against Your Hotel for the upset and annoyance caused to us No apology was made to us clearly your badly trained staff got the wrong room and made matters 100 times worse We have booked a week in the Radisson Blu Malta St.Julians from the 23rd to the 30th of December through our travel agents Abbey Travel Dublin obviously due to this outrageous experience we need to contact our travel agent and arrange change of hotel due to this outrageous and slanderous experience I am a chartered accountant with my own Practice and both my partner and I both have extensive hospitality experience including pubs restaurants and hotels Never never have we ever experienced anything like this in our lives We will be copying this email to our Solictor and taking an action for damages and also copying this to your head office Before this incident we spoke about making a complaint after we left I'm in fear in my room presently and extremely upset my partner is at reception trying to get answers about this attack on us and he's very angry naturally enough he wants to leave but we both have drank alcohol so can't drive anywhere at this time We both have travelled the world and never experienced anything like this Truly outrageous Yours regrettably Victoria Crosby FCCA and Patrick Devine read more

Who says Liverpool is ghetto. Well maybe it is but this hotel is certainly a diamond in the rough. I enjoyed the area it was in too I wasn't worried any scallies were going to hold me up at knife point. However on the day of my departure in true Liverpool form I saw some chav's selling stereo equipment out of the back of a cube van. The hotel itself is really nice, I enjoy how you can look down from any floor into the lobby. I especially like the orange kidney sofa in the main lobby. The layout with the huge ceiling really makes the lobby feel luxurious and grand. The staff were also excellent. On the day I stayed there we were woken up (after a hard night of clubbing... trust me) to a fire alarm and we all had to vacate the hotel while the firebrigade were sent to investigate. Management were very apologetic to us and I was probably something less than pleasant. If you have the bling and are heading up that way hit up this hotel. read more

Excellent hotel. It was a little difficult to find but that could have just been me as I walked from the station (about 20 mins). The staff were very friendly and really could not have done more to help. Rooms were clean and tidy and decorated to a high standard. I got a very good rate and overall was delighted with the night I stayed. read more

We stayed at this hotel after attending a wedding function there one evening. We had booked the room only rate at £99 however when we checked in, the lady noticed I was carrying flowers (for my birthday). She promptly upgraded us to an executive room which include full english breakfast for free! The room was beautiful, very modern, very clean, lovely view. It even had a krups coffee machine! We decided to pre-order breakfast to have in our room and it was good quality and very plentiful!! Expensive bar, but it is what you would expect to pay in a top quality hotel. Would love to stay here again in the future. read more

stayed over the weekend and adored it

Radisson Hotels can be found the world over, and whilst the degree of universal quality that they offer is reassuring, there is always that frisson of pleasure that comes with discovering their diversity in ways both great and small. The Liverpool Radisson enjoys the advantage of its location in an established maritime city of great charm and distinction in both its people, its very individual culture, and its structure. The Mersey River has lent its name to a great deal more than just The Beatles. The hotel is ultra modern, the décor hosting colours that though assertive are not strident, and has 194 bedrooms including Business Class, Junior Suites and the sensational River suite. Guestrooms, which are individually designed in two unique styles, Ocean and Urban, provide more than enough choices to keep everybody happy. Free Broadband, including wireless Internet access is available in all guestrooms and public areas. As with any great hotel the happiness of the inner man is a prime concern, and the award winning Filini restaurant offers Italian cuisine of a high order, blending together both Italian and local produce to create a greatly enjoyed and respected dining experience. The restaurant has recently undergone a complete refit, with red vintage leather seating comfortably alongside draping red curtains and chandeliers that reflect the sparkle of the conversation beneath. The menu opens with a convivium collection of sharing platters, amongst which the cured meats and cheese antipasti is invariably popular. More individual antipasti dishes include chargrilled asparagus with poached egg and Pantelleria capers, or roast red peppers with anchovy, capers and olive oil. Risotto can be ordered as a starter or main dish, and many a good night here has revolved round the wonderful blend of flavours that are drummed up by spaghetti with crab meat and light Soave cream sauce. Grilled sirloin of veal is served with green beans, Pancetta and tomato sauce, whilst vegetarians with exult in stuffed Portabella mushrooms with eggplant, olives, tomato and mozzarella cheese. No Italian menu would be complete without a range of pizzas. As befits a restaurant of quality these are the thin crust variety, and include tomato sauce, shrimp, mozzarella, oregano and roasted garlic. Italians are so adept at making the best out of vegetables, and here we have garlic mashed potatoes with Parmesan cheese, green vegetables with lemon, as well as the traditional tomato and red onion salad. Desserts of cherries in grappa with pistachio ice cream and biscoti compete alongside panettone bread and butter pudding, the inevitably wonderful ice cream selection of any good Italian restaurant, and a selection of ripe Neapolitan cheese. It is not until one sees an exclusively Italian wine list that the full splendour of Italian wine really manifests itself. Possibly more than any other country, careful selection through their, shall we say, humbler wines produces real gems, and if challenged I would cite Vin Santo del Chianti Serelle from Tuscany as a notable example. Certainly not the cheapest place to stay or dine but without doubt up there with any that I've sampled and if you can then please treat yourself or a loved one to its oppulence and special aura. read more

Stayed over recently and had a fantastic time. Rolled in after eating next door at the new panoramic restaurant and propped up the White Bar until the very early hours. The breakfast is to much for any one man to sample in one sitting, lovely!!! read more

We stayed on a Saturday night on a £99 rate room only (we ended up paying less though - read on). Lovely Atrium - like the Guggenheim museum In NYC. Location - a bit out of the way but not a problem if you don't mind a little walk. Used the pool and steam room. ~Pool temp was very warm. Room was okay but you can tell the hotel is a few years old now. A few cigarette burns etc. The bathroom door handle came off in my hand! and the telephone key pads were dusty. I mentioned this on check out and £30 was deducted from our bill which I thought was very fair and reduced the price to what I actually thought the room was worth. Sadly, some idiots had scratched their names into the leather wall near the lifts. I think this happend on the Saturday night as don't remember it being there when we arrived. There was a wedding Saturday night which spilled out onto the atrium but didn't keep us awake. Overall, not bad, it was worth what we paid in the end, but not what we should have paid. read more