This review is a follow-up to my comments on June 6, 2020.
On July 10, 2020, Juergen Stiegler, Front Office Manager, provided me with the documentation showing that the Radisson Blu Hotel issued a credit for the full amount on June 11th. I forwarded this documentation to Citibank on July 10th and asked them to check their records. On July 14th they acknowledge that this dispute has been resolved.
I would like to thank Juergen for personally assisting in resolving this matter. Should you ever have an issue with your bill, I suggest getting Juergen to aid you. I would also like to thank the Yelp website which I believe provided the impetuous for getting this problem resolved.
I repeat, my wife and I have never stayed at the hotel and we have no disparaging remarks about the facility. My comments were only geared to our problems in getting a refund. read more