I was seen for a yearly ultrasound check up and noticed their records will now be digital access only. I requested to have a few of my medical results give to me via CD and Mel at the front desk was kind and accommodating. She went out of her way to get me the records I asked for and answered all my questions. The ultrasound technician was also professional and kind. read more

The waiting room is comfortable. They got me in super fast which I was glad about because i had to fast all night. I got a UGI done and the doctors were accommodating and gave clear instructions during the process of the screening. I would definitely recommend this location over others in the county. I'm not sure why other people have left bad reviews - just call your primary doctor and make sure they fax the request for tests. They process it within 2-3 days then you're able to get an appointment easily! read more

Records system is a nightmare. Booking appointments is risky because of their annual negotiation fight with anthem. I saved $850 by getting my mammogram at Mission Hope in Santa Maria. Not only that, the place is run by competent women who get how hard it is to wait 3 months for diagnostic imaging when you are worried about being sick before and during the Holidays! Stay away from this company. Their records are housed separately for each location, but managed by one. Their coverage by anthem is shaky at best, and you could end up owing $850 more just because of the games they all play with insurance coverage. read more

Forget walk in xray. Turned away and rescheduled then turned away again when 5 minutes late for appointment.

They are continuing to text me to schedule a mammogram I don't need and that my Dr said they did not order. Calling the office does not make it stop. read more

Not taking walk-ins any more in Templeton as of 9/11/23. It seems RDC is no longer practicing the Lean tenant of respect for people. They report they were also not getting customers answering calls for cancellation list openings, so no longer have a cancellation list. Patients now have to call repeatedly asking if there's been any cancellations. This puts the responsibility on the patient and additional muda (wasted time) on the office staff. I'm sure there are factors I'm not disposed to, such as rising costs and reduced health coverage revenue, but the fact remains that they are not listening to the voice of the customer. The customer wants to be able to walk-in when their 15-YO kid is on crutches and may have a broken leg. Save your time and give your business to Templeton imaging. read more

This office is horrible. After calling multiple times requesting a bill, twice now instead of sending me a bill They sent it to collections. They didn't even run my insurance. Don't do here unless you want to be take to collections for the full bill without ever even receiving an invoice. read more

Calling this location is great. There is always a person to talk to not an answering service. The people at the front desk are caring and willing to answer all questions. This place is so much better than other locations. The service I received was one of the best I have had in the last 40 years. I highly recommend them. read more

Why even schedule appointments? Sitting in the lobby waiting 45 minutes after my scheduled appointment...it's was supposed to be at 7:15 AM. So WHY the delay, YOU JUST OPENED UP? Horrible. I will never come back. This is the 3rd time I have waited for this long at this location. I'm not late for my appointments, and they should try to do their best to adhere to appointment times. Your blatant disregard for your clients' time is abhorrent. read more

Great Docs. They see right thru Ya And they Resonate with you bodies vibrations and i need 54 more characters to send this read more

Had a very good experience from the time I checked in until my scan was completed. Only problem was the sound emanating from the MRI for which I was given ear plugs but which were not sufficient to block the loud sounds. I have had MRIs before and the sound was never so loud that my ears were ringing for days. Maybe invest in better ear plugs? read more

They screw up appt. times. You CANNOT get anyone on the phone. (I waited for over 30 min. and finally hung up.) Apparently the intake staff at the front desk don't care about calls on hold. Because I'm a Vet I have no choice on providers...the rest of you heed this warning: STAY AWAY FROM RAD. DIAG. CENTER. read more

Booking appointment is risky after calling multiple times to an appointment still I am not able to do it.

This is my 2nd DEXA scan at this location. The check in is efficient and easy, the wait time appropriate, and the tech, Colleen, was excellent. She explained what she was doing and was professional and pleasant. A good experience from start to finish. read more

It is almost impossible to get an appointment. The scheduling department is so rude and unprofessional and basically tell you to go somewhere else. read more

Radiology Associates needs to have more phone staff instead of this hurried garbage or at least have someone answer the phone. I couldn't even make an appointment because they are too busy? No one answering the phone turns me off. What is my time worth? read more

Their staff are great and they really care about you, but their service for appointments have gone down hill. They seem to not get patients orders or return calls, lot's of promises. I am not sure what happened. It's not just me but others feel the same way. They need to fix it. It was not always like this. read more

This place Rocked on Monday 1/25/2021. I did not have to wait anywhere while here. I couldn't get into my medical clothes fast enough as they where calling for me to get into the MRI machine. I would highly recommend this place. read more

I have been trying to have ultrasound imaging on my neck done since January. They have cancelled on me multiple times over the past few months now, saying there's no tech available or the tech called in sick, etc. Crazy-making! read more

Front Office Staff was absolutely AWFUL/HATEFUL, while the tech was unfriendly (didn't help my anxiety and claustrophobia prior to the MRI) during the fake*emic! Now it is EXTREMELY DIFFICULT to get through to them on the phone to schedule an appointment. Their lines ring and ring and ring and then a message, "I'm afraid all of the representatives are busy at the moment...please hold while somebody becomes available." This happens more often than not. I've now been on hold for 15 minutes!!! Then after some time, the messaging system asks for your phone number and name and they'll call you back. That's a joke. They are just kidding, since after several attempts, they have NEVER called me back. It's absolutely exasperating! Is this the NEW type of Customer Service the medical industrial complex has now sunk to? Absolutely immoral and disgusting! read more

The office is clean, friendly, and efficient. Quickly in and out for a routine mammogram. Received results in less than 24 hours.

I have had to come here a few times in the past and the staff are really nice and accommodating. Unless you come in with an appointment expect to wait a long time though. They are very busy most of the time. They do have a lot of seating in their office, and even a little play area for kids which is really nice. They also offer free wifi which helps the time pass. It is high traffic so it hasn't been the cleanest when I've come here, their restroom was gross. They get you your test results very quickly, if you give them your email they will even let you access them as soon as they're ready. Often times this is quicker than your doctor gets back to you. They handle kids great which is a huge plus! All in all I trust them and will come back. read more

I walked in without an appointment and they said they were understaffed. No worries. They asked if I could make an appointment and come back. Well I guess I could have called ahead and saved a trip, but not that big a deal. Sure, so I made an appointment and came back a day or so later. They signed me all in, already had my info, and I was seen just a few minutes after. The lady who took my x-rays was super nice, very chatty and pleasant the whole time. She walked me out and I was done. I didn't have to go back through for billing or checking out, it was all done already. Super easy and nice. No complaints!! read more

The staff are very friendly & helpful. Facility was very clean & peaceful surroundings. Everyone was COVID compliant & made me feel safe. I had a sonogram on my legs & a mammogram. They accommodated me by scheduling the appointments back to back. So thankful they have a new 3D machine so my melons didn't have to be flattened into pancakes. Nice to be able to accomplish a mammo without pain. Definitely highly recommend. read more

Rude front desk clerks, unfriendly tech, was terrible experience. Won't be returning.

I had a mammogram today with no pain, first time! Ashley is an amazing technician with such a friendly and approachable personality. Thank you Ashley read more

Great place for xrays. Fast staff gets you checked in and in the back for them xrays. Their office is really clean and smells great. They run your insurance right away. read more

Quicky got an appointment for 4:45 same day. I arrived at 4:30 (usually there's a 15 min early check in time).The girl at front desk says so rude, said I was early for a 5 PM appt. I explained I was told the appt was 4:45. She said that's the check in time ( not what I was told) and I could come back or wait u til 5. Her attitude was so obnoxious, nothing new , I was here a few yrs ago ( she was obnoxious then). If she's so miserable at her job, she should get a new one & stop taking it out on patients! I don't know her name , no nametags. read more

Well this place is about as nice as you could ask for for a radiology and MRI place. They are Timely, efficient, and very helpful. They get you in and out without a problem, without a delay, and with a smile. I have been here several times with my wife and also with her sister and they have both been very pleased with the results they've received, and especially the way they're treated. Parking is easy and I really do like the Rose Garden out front as well, I barely get a chance to enjoy the Roses and Presto another MRI is completed read more

I am unclear why Radiology associates has 2 yelp listings; One under Radiology Diagnostic Center and One as, Radiology Associates. I left my review under-Radiology Associates. My experience with Radiology Associates was not a good one. It took me months just to get an appointment, being that I'd get a cancellation call the day before. Depending on who I spoke to, I would get different information. It was both frustrating and disorganized. Finally arriving at my appointment, I would be met with a non friendly Front desk clerk. She also stated my app was at a diff time frame and I responded stating 'I had a txt with My time Confirmation.' I had seen the front desk clerks handle other Pts, Similar. The tech that handled my care was very robotic and didn't state her name or try to make me feel comfortable. During my exam, another worker walked in accidentally while I was bare breasted. No one acknowledged me nor apologized. Had they done so, it would have changed my feelings entirely. As a Nurse, I know patient privacy is held with the highest of care and should be a standard practice human-to-human. As a Woman or human, no one wants to feel Disregarded or exposed. To simply state I walked away from my appointment feeling awful, is an understatement. read more

Arrived ahead of time - never know what to expect from traffic - and was immediately greeted by the front desk. Great reception. After registration I had only a brief wait before I was ushered to the back. Radiological technician was very pleasant and professional and helpful when needed. If I need more x-rays in future this is where I want to go. read more

Please use this facility in the North County! If you want to feel good about your experience. Very friendly and professional care here. I have been here through out the years off and on, and have had consistently respectful and courteous care. Thank you and please keep up the good work. Nice to know you care about your patients so much. read more

I recently had a shoulder arthrogram+MRI, a mammogram, and a DEXA bone density exam at Radiology Diagnostic Center. First of all, I was so glad to be able to have all 3 procedures done in one visit! From the moment I was checked in at the front desk until I was finished the experience was seamless, pain-free, and friendly. I had never had an arthrogram injection before and was nervous about the discomfort involved. But Dr. Taylor Jordan put me at ease & the injection was painless and quick. Although everyone was great, these technologists made all my procedures easy & painless: Ashley in mammography, Fatima in MRI, Andrew with the arthrogram, & Jenel for the Bone density scan. Thank you all for making my visit so pleasant and painless! read more

This was a fantastic experience from the appointment making to the actual MRI. Everyone I spoke to went above and beyond the call of duty to assist me. The staff is very professional and friendly. read more

I've been here a couple of times before. The staff is friendly and professional. Both times, I've had billing problems. The most recent visit, a few weeks ago, I gave them my insurance card and made a copayment. I then received a bill that didn't reflect the copayment and hadn't been submitted to my insurance. When I called the billing company and told them, they told me to disregard the bill. I don't know if the center failed to submit this info (copay and insurance info), or if the biller ignored it, but it's frustrating that this happened and I had to spend time to correct it. How can the biller get the info that I had the imaging, but not get the insurance and copay info? I won't automatically assume this problem is caused by the biller, as it's possible RDC didn't send the insurance and copay info to the biller. As the customer, it's not my job to figure out where the problem originated. Going there again soon for more imaging so...stay tuned! read more

i drove to Templeton for appt because it is. the closest office that did all I wanted done. I arrived early to fill out forms and front office was so busy. i waited my turn in line and enjoyed watching the professionalism of staff. Tests were done in timely manner.Staff is friendly and professional. I was in and out quickly..It was worth the drive. Thank you all!! read more

Had an appointment at 1pm today waited for45 minutes never called me or made any attempt to let me know why it was taking so long. Finally I went to the desk and asked why but they had no explanation only " I'm sorry" I decided to leave and reschedule. I will repost on the next appointment. read more

I'm never, ever, ever going here again. If their front office is horrible, then how can we trust the techs and the radiologists reading the images. The last 2 times here were a cluster. This time too. I had an appointment, they called a week in advance and asked to move it about an hour later. I show up at the new time, the girl at the screening gauntlet out front doesn't know how to work the system to find my appt. Then disappears and 4 of them can't figure out that they moved my appt later. Then I wait in line for another 10 minutes because they had messed up the appt for the person in front of me. Then to top it off they inform me they can only do half of what they had scheduled in my appointment. I decided that if they are that messed up, I don't trust them with a diagnostic that if not imaged correctly and/or not read correctly, would cost me my life! Not worth the risk! I went around the corner to Templeton Imaging, where I have had great experience, had a nice conversation with them, and got scheduled. Done. read more

I don't like having to sit in the waiting room for an MRI in my gown with others. The tech's are nice and everything went well I just don't like the waiting area. read more

Very professional staff. Scheduling my appt. was easy. When I arrived front desk staff were quick, courteous, and professional. The exam was handled professionally and quickly. No problems at all and excellent service! read more