Went to upgrade phone and manager, Jamie, told me to dial myself down two times. All I wanted was…read morenewer phone and more memory and dial it down. She was rude rude rude and I said the word rude. I was thrown out of the store. Unbelievable!! I went to the Browns Bridge store and they were wonderful. I have 3 more phones to upgrade but never in the Dawsonville store. Surprised ATT allows that behavior. I thought customer service was important. I am 72 years old and never been asked to leave a business.

Worthless customer service I complain about being over charged for a feature I'm not receiving and…read morehe doesn't want to help me anymore Refuses to help me get a new phone after i have payed for an Insurance that is worthless (for 2 years) and agreed to pay whatever necessary to get this done If a manager position opens someone please fire these worthless people taking away from some hard earned workers

Outstanding! Patient, knowledgeable, professional but still family. Worked to make everything we…read moreneeded come together seamlessly!

We stopped into the Dawsonville T Mobile Dec 5, 2025 after flying in for a wedding. Unfortunately…read moreI left my phone on the plane, when back to the plane to get it & it was gone. The staff could not have been more professional, friendly & helpful. We really appreciated!!!

Now that T-Mobile is here theres no point. The competition is gone because they beat everything…read morearound. I'm not just saying that. I like Verizon. But saving serious cash with superior features switched me.

We went to the Verizon store because my wife's phone seemed to have a cracked screen. In just a few…read moreminutes, Jessica Hanson figured out that only the screen protector was cracked. She also cleaned debris from my phone's charging connector so that it is working again. And, she put me on a notification list so that I will be contacted when Home capacity is available for our location.

Do not go to this store. If you have a business account and have been a Verizon customer for maybe…read moredecades, they will not care! Customer service is lacking and as a customer, you cannot express and preference as they see it as rude. They are unprofessional and entitled and the customer does not really matter much. Thankfully, the professional sales staff on the phone processed my upgrade and my new iPad Pro order.

Do not go to this store...save your time and drive to the Cumming location. The Dawsonville store…read morelacks complete customer satisfaction. Their only interest is selling products then they send you home to set up your own phone. They will not set up your phone in the store. Sales people are rude and say the customer is not right we as Verizon employees are the ones who are right. Wow!