most kind and helpful, punctual response with professional assistance. should always be your first…read morechoic.

Work was started on my project in February 2025 and is still ongoing 14 months later in April of…read more2026. I was promised a 4 to 6 week start to finish on this job. Juan's and his workers were rude and incompetent. Juan was often rude and one time was actively hostile and acted like he wanted to fight me. Juan's workers told me they had never done floors before. His workers continuously made mistakes (not cutting the flooring correctly, they had to buy extra materials because of mistakes, not using the correct tools, hiding mistakes, causing more damage, spilling stain in my concrete , not cleaning up their messes, leaving front door open three times when they left), they were often hours late or would not show up at all while I waited around all day with no one following up with me, eventually Juan avoided all my texts and calls as well as Broughtons. Juan was openly hostile on one instance acting like he wanted to fight after he had to fix a damage that did to my counters I had told Broughton numerous times that I was uncomfortable with Juan and his workers because of all the incidents but he said Juan had already been paid so Juan needed to fix the work. Broughton told me there would be no further payments needed from me if we continued to use Juan's company to finish and we only partially fixed mistakes and didn't have to redo the entire flooring and baseboards and I didn't leave a bad review, BBB complaint or complain to the insurance company or the owners of the company. Broughton later had told me that Juan had been lying to him and Juan stopped returning his calls then Broughton stopped responding to my texts and calls so after 2 months of no contact I reached out to other companies for estimates to fix the job that AllKlean had not finished. If Broughton and Juan were fired why did no one from All Klein ever contact me? Even during and after I hired the Idaho handyman to repair some of the work that left damages to my house, no one from AllKlean ever contacted me to check up or follow up. Broughton left the job unfinished and my new floors, baseboards etc damaged, with material left in my garage taking up needed space, my bathroom was left with the sink and toilet unattached for months until I hired someone to make my bathroom usable and my furniture in the garage or out of place because there was no flooring or damaged flooring in parts of my house. I hired the Idaho handyman to finish the job since no-one from AllKlean Klean would call me back and fix these issues, who said they can only do a "Bandaid" repair the replace entire flooring and baseboards to complete the job properly. The employee of the Idaho Handyman who did repairs wife works in AllKleans billing department. 3 other companies that came that give me a estimate to complete the job that AllKlean was supposed to do said it the entirety of the floors and baseboards and bathroom sink had to be replaced to fix properly. In October 2025 I received a final bill even though the work was not completed. I called and told the female in the billing department that answered the phone that work was not done. She put me in touch with the person that took over for Broughton. This person told me not to pay anything until after he and the GM came out and inspected the work that was done and both he and the GM would come to my house to inspect the job. Neither he nor the GM came out or called me to inspect the floors etc.. I called back after a week of not hearing from anyone and was told by a female from the billing department that she couldn't get ahold of the person in charge of my account but she would leave a message for him to call me. I never received any sort of correspondence from anyone regarding my job until the end of April 2026 where I received yet another bill saying that the work was completed (it's not complete after more than a year). I called Stephanie from the billing department and explained to her what was going on. She apologized and put me in touch with the guy that is charge of my job. I told him what was going on and he said that both him and the GM would come out this week to inspect the job. Which ironically is exactly what was told to me in October of 2025 and no one ever reached out to me or came by then. I understand that both Juan and Broughton were fired for the incompetent work they did. Since Broughton was fired why did no one from AllKlean ever reach out to me to regarding my job? I received no voice mails or emails or texts from anyone other than the billing department since Broughton was fired. I talked to the new person that replaced Broughton to oversee my job twice in the 8 or so months since Broughton was fired and both times it was I that reached out to him both times after I received bills that the job was done when it isn't done.

We had all clean help us with the damage done from a leaking dishwasher. They were at our within…read moretwo hours of calling them, even though they had to travel from Post Falls to where we live. They did a of damage and within a day or they had begun removing damage flooring and drywall. They set up dehumidifiers and fans for a couple of weeks and came to our every day or so to check on the progress. They also have taken care of all the necessary arrangements with the insurance company. Both myself and my wife are extremely happy with their professionalism and their expertise. I would highly recommend Allklean for restoration services.

We ended up having a sump pump issue and needed a mitigation company to come and help with the…read moresoaked carpet etc. Glenrose Plumbing (the best plumbers in the Spokane area!) recommended Allklean, and we can see why: Cameron showed up and immediately went to work figuring out what needed to be done. Nathan and Dave ended up coming in later to remove the carpeting and start disinfecting the spaces that needed it. They have been absolute rockstars. Cameron really helped us feel secure: he communicated clearly what the process would be, what he needed from us, and what would be happening as time went on. Allklean is the second mitigation company we have needed to use in the seven years we have been at our house, and thankfully they have been the best!

while it's been a bit since Rescue Restoration literally rescued us, I'm finally getting around to…read moresinging their praises. we came home to our laundry room flooding. we quickly called RR (the one place our friends kept pointing us to for an emergency like this) and thankfully they were able to send someone within hours to help us figure out what happened. it was a relatively easy fix (washer was leaking due to old connections), but it still made a mess. Bob and his assistant got everything cleaned up, demo'ed the flooring and made sure things were set up for drying. in the next couple of days, we had steady communication with Robin to figure out next steps. we didn't end up involving insurance, but Robin was ready to get them included for us if need be. in the end, the value of our experience far exceeded the bill. the attention to detail, the expediency with which they were on site and the sheer volume of knowledge Bob, Robin & their team have in their little finger created an environment of calm and competency. if you find your home in need of being rescued, I could not encourage you more to reach out to Rescue Restoration!

I can't say enough good things about Rescue Restoration. Their name couldn't be any more true in…read moreour case. Rescue Restoration swooped in and saved the day for us after our basement flooded and the con-artists known as Servpro "completed" dry out and demolition. We told Servpro never to return, and invited Rescue Restoration in to finish the job. They found that Servpro actually completed neither the dry out OR demo properly, then proceeded to make everything right as rain in a very timely manner. All facets of the deal and work couldn't have been more professionally handled - their communication and work is absolutely first rate. The owners, Bob and Robin, are some of the nicest folks one could hope to work with, and Tom, the repairman, did a fantastic job on the re-construction. Their quote was very reasonable, and I know that Bob went out of his way to save us as much possible without sacrificing quality. My wife and I wouldn't even consider calling anyone else for a restoration job in the future. I'll be eternally kicking myself for calling Servpro first (I did just because they are a huge name in that line of work). Make these guys your first call when disaster strikes and you'll be in very good hands.

If I could give Belfor 10 stars, I would. We were on vacation, 500 miles from home, when our…read moreneighbor called to let us know that a sprinkler line had broken, and was spraying water into a large basement window well. Our pet sitter came over right away and confirmed that the carpet in our newly remodeled basement master-suite was very wet. I remembered that Belfor was the go-to restoration company when I worked for a commercial real estate firm, so I called them, 2:00 in the afternoon on a Friday. They had a guy on site that afternoon, moving furniture, pulling back carpet, removing wet insulation and the carpet pad. They also ran large fans and used an anti-microbial product to prevent mold. The project manager (Randy) kept us posted of their progress while we were away. When we got back on Monday, we were so happy to see that the basement was bone-dry, and all the work had been done neatly, completely and professionally. As an added bonus, the cost was also very reasonable. I hope I never have another disaster occur, but if I do, I will call Belfor.

Capstone was amazing from start to finish. We had a flood back in April and capstone was at our…read moredoor within hours. The heart and soul of this whole operation was Brooke. That woman is a workhorse and a leader and she took command of the whole situation and guided the crew and got in there herself and handled the initial phase like a master. She returned to our house virtually every day to take moisturereadings, but I swear her commitment was so great that it was like she was taking care of her own house! You could really feel that she cared. Next came Gary months later to plan out the restoration, get all the materials ready, and then when the work began, This crew of guys putting our house back together again were fantastic. They were all friendly and very careful and courteous. They were with us for 4 or 5 days and I couldn't have cared less how long they were there because they worked clean and they worked as efficiently as possible and they put our place together beautifully. There was Josiah and Zach basically leading the way with the rest of the crew and they came back as necessary to fine-tune some stuff and just to make sure that everything was perfect. Overall, I couldn't be happier with this company. Brooke was really the standout star from day one and even though she wasn't involved in the later restoration, it was her focus and attention that really made me fully believe that I was in the right hands with the right company. Thanks capstone. Our house is amazing now!

A company that was once regarded as the best in the business has gone headfirst into the toilet…read more Poor workmanship, do-overs, shoddy shortcuts, and - worst of all - no communication. On a routine kitchen appliance installation, they omitted a fastener that should ALWAYS be installed. They promised to come back and fix it, but twice we were stood up, and were left waiting for them. No show and no call. Twice.